Very confused as why asking for a rating when I’ve had no engineer arrive. I received a text message yesterday at 3:08 saying an engineer would be with me in the morning. I was calling to say to sa... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
Patrick, Ashley & Danny cracked on from the moment they arrived & didn’t stop working until the job was complete. They worked as a team doing a big job & providing both professional work & attitudes.... Näytä lisää
Yritys on vastannut
The man put shoe covers on with out asking as I’ve had previous problems with mud left all over and dirty rain water. He was very respectful towards my home which I appreciated massively.
Yritys on vastannut
Had my yearly heating service ,as I am in a council house, it is done automatically. The engineer who came out ,was very friendly, polite ,respectful of my property .Would recommend Liberty Gas, nev... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Maintaining warm, safe, energy efficient homes. This is what we thrive for. 👌 This page is monitored by the customer service team Mon - Fri, 8am - 4pm. For out of hours contact 0330 995 8007
Yhteystiedot
Charley Wood Road, L33 7SG, Liverpool, Yhdistynyt kuningaskunta
- 03309958007
- hello@liberty-group.co.uk
- www.liberty-group.co.uk
4,4
Erinomainen
9 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
They was wrong I have email them to…
They was wrong I have email them to inform them I am not available yesterday and have ask change the date not yet confirmed it. I have trying texts with the numbers you left by text I have received But me can’t texts back your side is blocked 🚫 how can I texts if it’s blocked unable access because I am deaf so annoying no access via to communication by texts no by email I am waiting. no visit yesterday ok. I wasn’t home. Thank you. For poor service. Kind regards Jane Enright
10. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Liberty
Hi Jane,
I am sorry to hear of the issues you have faced.
We would like to look into this further, please contact us at feedback@liberty-group.co.uk with more details. Thank you for bringing this to our attention.
Kind Regards
Paul
Nice pleasant man no mess no problem…
Nice pleasant man no mess no problem good job !
9. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Liberty
Hi Lesley,
Great to hear.
Thanks
Paul
the technician was prompt & efficient…
the technician was prompt & efficient no problem at all
8. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Liberty
Good afternoon, Edoneoperations,
Thank you for your feedback. We're pleased to hear the technician arrived promptly and carried out the work efficiently. It's great to know everything went smoothly and without any issues. We appreciate you taking the time to leave a review.
Speak soon,
Adrian
Very punctual and polite engineer
9. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Liberty
Good afternoon, Ryan,
Thank you for your feedback. We're pleased to hear the engineer arrived on time and conducted themselves in a polite and professional manner. It's always encouraging to know our customers have had a positive experience. Your review is much appreciated.
Speak soon,
Adrian
I have not had a recent visit from…
I have not had a recent visit from liberty gas
4. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Liberty
Hi David,
Thanks for letting us know.
Kind regards
Paul
He showed me how to work the gas and…
He showed me how to work the gas and hot water system very happy with his help.
8. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Liberty
Hi Mark,
Fantastic news.
Thanks
Paul
Brilliant would definitely recommend.
6. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Liberty
Hi David,
Great to see we met your expectations.
Thanks
Paul
The engineer was quick to arrive and…
The engineer was quick to arrive and fixed the problem and explained everything to me and also did my gas check due next week
6. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Liberty
Hi Robert,
Fantastic news.
Thanks
Paul
Not recommended.
I live, in what is classed as social housing.
Since my housing association changed to using Liberty, because they were cheaper than the other company they used ( who were always faultless), i have had nothing but issues.
Anywhere from being told, my boiler had been fixed to only have it.Blow up a few days later - literally blow up - to having my central heating rads come on, regardless of the fact the thermomester is set at zero, every time I put my hot water on.
This is unacceptable.
What is also unacceptable?Because I took a morning off work, unpaid, is a message to say the engineer will be late half an hour after he has left.
I'm not quite sure why this company has such a high score on trust pilot, as I know, I am not the only one who has had nothing but issues with them, but here we are.
3. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Liberty
Hi Colin,
I am sorry to hear of the issues you have faced.
We would like to look into this further, please contact us at feedback@liberty-group.co.uk with more details. Thank you for bringing this to our attention.
Kind Regards
Paul
Excellent service polite staff
Excellent service polite staff, respected my property, kept me informed of my appointment thank you
7. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Liberty
Good morning, Julie,
Thank you for your kind feedback. We're delighted to hear you received excellent service and that the team were polite, respectful, and treated your home with care. It's great to know you were kept informed throughout the appointment process. We really appreciate your support and your review.
Speak soon,
Adrian
Terry from liberty gas came to do my…
Terry from liberty gas came to do my gas service and he was friendly and polite you could do with more workers like him.
7. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Liberty
Good morning, Karen,
Thank you for your lovely feedback. We're delighted to hear Terry was friendly, polite, and made such a positive impression during your gas service. Comments like yours mean a great deal, and we'll be sure to pass them on to him. It's wonderful to know he's the kind of engineer you'd like to see more of.
Speak soon,
Adrian
Vastaus yritykseltä Liberty
Good evening, Ben,
Thank you for your feedback. We're pleased to hear the engineer carried out the work efficiently and completed the job to a high standard. It's always encouraging to know our customers are happy with the service they receive. We appreciate you taking the time to leave a review.
Speak soon,
Adrian
Professional polite and thorough.
Professional polite and thorough.
7. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Liberty
Good evening, Chris,
Thank you for taking the time to leave a review. It's fantastic to hear the work was carried out with such care and attention to detail. We're pleased the engineer's professionalism and courteous approach helped make the visit a positive one. Your feedback is greatly appreciated.
Speak soon,
Adrian
The gentleman that came was so friendly…
The gentleman that came was so friendly & professional
7. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Liberty
Good evening, B. Morton-Sherwoid,
Thank you for your kind feedback. We're delighted to hear the engineer was both friendly and professional throughout the visit. It's always great to know our team leaves a positive impression. We really appreciate you taking the time to leave a review.
Speak soon,
Adrian
Boiler installation
The engineers worked really well,,polite and when they left didn't even know they had been,,,all clean and tidy
6. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Liberty
HI Mary,
Thank you for your feedback. We're really pleased to hear the engineers worked well together and were polite throughout the visit. It's great to know they left everything clean and tidy, with so little disruption that you hardly knew they had been there. We appreciate you taking the time to share your experience.
Speak soon,
Adrian
Brilliant customer service respectful…
Brilliant customer service respectful of my home
6. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Liberty
Hi Jodi,
Great to see we met your expectations.
Thanks
Paul
Done quietly and quickly well done
6. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Liberty
Hello,
Fantastic news.
Thanks
Paul
Service good…
Very good they came on time and worked really hard
6. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Liberty
Hi Natalie,
Great to hear.
Thanks
Paul
He was on time
He was on time, very polite and helpful, he explained what he was going to do, and at the end told me every thing was working well, thank you,
6. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Liberty
Hello,
Happy to see we met your expectations.
Thanks
Paul
Very nice man
Very nice man, kept me informed about everything he was doing. Very happy xx
6. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Liberty
Hello Karen,
Wonderful news.
Thanks
Paul
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