Patrick, Ashley & Danny cracked on from the moment they arrived & didn’t stop working until the job was complete. They worked as a team doing a big job & providing both professional work & attitudes.... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
The man put shoe covers on with out asking as I’ve had previous problems with mud left all over and dirty rain water. He was very respectful towards my home which I appreciated massively.
Yritys on vastannut
Our service engineer called to say he would arrive in half an hour and was prompt and efficient. He removed the gas fire and thankfully the live pigeon also which had fallen down the chimney. He... Näytä lisää
Yritys on vastannut
Not a client, but encountered one of their van drivers on the road and he was an absolute disgrace - nearly rammed our car, refused to let us pull in on a dual carriageway merging to a single due to r... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Maintaining warm, safe, energy efficient homes. This is what we thrive for. 👌 This page is monitored by the customer service team Mon - Fri, 8am - 4pm. For out of hours contact 0330 995 8007
Yhteystiedot
Charley Wood Road, L33 7SG, Liverpool, Yhdistynyt kuningaskunta
- 03309958007
- hello@liberty-group.co.uk
- www.liberty-group.co.uk
4,4
Erinomainen
9 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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So after weeks if harrasments (16 calls…
So after weeks if harrasments (16 calls and 5 messages in 1 day at one point) and threats of legal action they finally forced their way into my house through lies demanding I have my gas check, no gas in my flat no gas pipes no gas meter, yet they still have to come do a gas check apparently 🤦♂️ engineer was there 10 seconds wondering why he was needed to visit.
20. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Liberty
Good morning, James,
Dear [Reviewer’s Name], we would like to sincerely apologise for the distress and frustration caused by your experience. We understand how upsetting it must have been to receive repeated calls, messages, and warnings of potential legal action, particularly when there was no gas supply at your property. This is clearly not the experience we want any customer to have, and we are sorry that we caused you unnecessary inconvenience. Please send an email with you address, full postcode and a brief description of the issues experienced to feedback@liberty-group.co.uk and one of our Feedback Officers will investigate.
Speak soon,
Adrian
Steve engineer arrived on time as…
Steve engineer arrived on time as notified
Professional and friendly
Explained reason for problem and hopefully rectified it
20. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Liberty
Good evening, Chris,
Thank you for your feedback. We're pleased to hear Steve arrived on time, was friendly and professional throughout the visit, and took the time to explain the cause of the issue. It's great to know you felt informed and reassured by the service provided. We appreciate you taking the time to share your experience.
Speak soon,
Adrian
Engineer explained in detail the issues…
Engineer explained in detail the issues and options that could solve these. Did not make lots of promises and confirmed that a date would be given to me to complete works needed
17. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Liberty
Hi Mrs O
thank you for your feedback, its great to hear everything went well and our engineer was professional and provided you with options hopefully this will be completed quickly for you.
kind regards
Wendy
Amazing service
He showed his name and company top and was so polite told me everything he was going to do. I felt so safe and could trust him. You are so lucky to have a good employee working for you. 10/10 thank you Nicola 10 Connor Crescent Wrexham LL138PR xx
16. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Liberty
Hi Nicola,
thank you for your feedback, its great to hear everything went well and our engineer was professional and provides a good safe service..
kind regards
Wendy
Professional
Professional, courteous, efficient, friendly
14. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Liberty
Hi Gary,
thank you for your feedback, its great to hear everything went well and we provided a professional service.
kind regards
Wendy
Steve the engineer
The same engineer (Steve) has been visiting my address to do gas checks for many years now. He is always respectful, friendly & informative, a great service he always provides.
Although i got a card sent through the post informing me of the date of the appointment (and all day slot) not giving much me notice of the visit (less than a week) luckily I was home from work.
17. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Liberty
Hi Joanna,
thank you for your feedback, its great to hear everything went well and Steve was professional and provides a good service..
kind regards
Wendy
Professional & quick at getting the job…
Professional & quick at getting the job done.
17. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Liberty
Hi Paul,
thank you for your feedback, its great to hear everything went well and our engineer was professional.
kind regards
Wendy
The engineer was very patient with my…
The engineer was very patient with my 82 year old mum
17. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Liberty
Hi M Rowan,
thank you for your feedback, its great to hear everything went well and our engineer gave a good impression.
kind regards
Wendy
Great service
Really friendly..carried his work out efficiently and quickly.
17. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Liberty
Good evening, Cheryl,
Thank you for your feedback. We're delighted to hear the engineer was friendly and completed the work both quickly and efficiently. It's great to know the visit went smoothly and that you were happy with the service provided. We really appreciate you taking the time to leave a review.
Speak soon,
Adrian
Bring back the last company that did…
Bring back the last company that did the gas safety checks this mob are useless. Spent most of his time on the phone and asking us about the house what's that got to do with a gas safety check told him to hurry up and get out
17. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Liberty
Good evening, Martin,
We’re sorry to hear that you were dissatisfied with your recent gas safety visit. Our engineers should always conduct themselves professionally and keep customers informed about any questions they need to ask as part of their visit. We appreciate you taking the time to share your feedback and will ensure your comments are reviewed by the relevant team to help improve the service we provide. Thank you for bringing this to our attention.
Regards,
Adrian
Good and Ok guys
16. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Liberty
Good evening, Kevin,
Thank you for your feedback. We're pleased to hear the team provided a good service and made the visit a positive experience. We appreciate you taking the time to leave a review.
Speak soon,
Adrian
What a lovely friendly man u sent to…
What a lovely friendly man u sent to service the boiler. Turned up on time,very professional and polite .
16. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Liberty
Good afternoon, Lisa,
Thank you for your lovely feedback. We're delighted to hear the engineer arrived on time, was professional and polite throughout the visit, and made such a positive impression. It's wonderful to know you were happy with the service provided. We'll be sure to pass your kind comments on to the engineer.
Speak soon,
Adrian
Professional and respected my home
Professional and respected my home . Listened and took on board what I said before checking fire.
15. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Liberty
Hi Susan,
thank you for your feedback, its great to hear everything went well and our colleague took the time to listen.
kind regards
Wendy
Very polite and professional young man…
Very polite and professional young man He arrived on time and left everything as it was before
15. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Liberty
Hi Mary,
thank you for your feedback, its great to hear everything went well and our colleague was Professional.
kind regards
Wendy
We both reckon that the engineer from…
We both reckon that the engineer from Liberty, did a real grand job.😀👍👍⭐️⭐️⭐️⭐️⭐️
7. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Liberty
Hi Paul,
thank you for your feedback, its great to hear everything went well and our engineer did a great job.
kind regards
Wendy
Liberty Gas
A man from Liberty Gas came to put a new radiator in my bedroom. He worked cleanly and as fast as he could and did a thoroughly good job.
15. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Liberty
Hi Jean,
thank you for your feedback, its great to hear everything went well and your new radiator was fitted successfully.
kind regards
Wendy
The engineer Ralph was very friendly…
The engineer Ralph was very friendly and efficient, great service, thank you!
15. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Liberty
Hi Donna,
thank you for your feedback, its great to hear everything went well and our colleague was friendly.
kind regards
Wendy
Great gas engineer
The gas engineer was polite, knowledgeable and did his job well. I got a text ten minutes before he arrived which is really helpful. On the day everything was perfect. He answered my questions without using jargon.
It was very difficult to rearrange the appointment. I was ill and unable to get out of bed but not permitted to rearrange so an engineer had a wasted journey, as far as I'm aware they would not have been paid for this which is unacceptable. A massive waste of time and resources. The booking team should be able to adapt.
15. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Liberty
Hi Arla,
thank you for your feedback, its great to hear everything went well in the end, we can re arrange appointments just not within 24hrs unfortunately.
kind regards
Wendy
Very thorough and professional
Very thorough and professional
15. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Liberty
Hi Suzanne,
thank you for your feedback, its great to hear everything went well and our colleague was professional.
kind regards
Wendy
On time good communication
On time good communication.
Job done promptly
15. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Liberty
Hi Peter,
thank you for your feedback, its great to hear everything went well and the communication was a success.
kind regards
Wendy
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