LBC Express Arvostelua 

Delivery on one of the packages I sent around the holidays took more than 3 months. I thought that's fine since it's a busy season. Recently, I inquired about some of the items that I sent in that box and realized the 2 umbrellas were missing.

LBC is a waste of money. One of the worst companies in the Philippines. You pay for overnight shipping, after 3 days it's still not delivered. Their tracking constantly shows blatant lies like "nobody was home". Stay away from that company, they totally suck.

Lbc did not try to contact me and still logged 3 failed delivery attempts. Very poor communication channels, CSR hang up when they cannot answer the question. Poor service all in all

Always delayed delivery. And always failed delivery without informing me of the reason of the problem! Very poor customer service. I hope some other company steps up so we can transfer! LBC is obviously a very UNRELIABLE COMPANY! Take your business elsewhere if you have a choice.

I sent my box from Dubai to PH. I don't usually send box to PH. I always bring stuff with me when travelling back home. But this time I just need to send over with my used clothes and shoes with it.

Finally, the moment it arrived it took exactly 3 months, from October 2024 to January 2025.l, I was fortunate to receive it myself while on my vacation. I was so disappointed that most of my expensive gifts for my fam wasn't there, most were branded ladies bags, shoes and perfumes. It was mixed up with some of my branded used clothes, some ladies and men shoes, most of the used ones were there in the box while the brand new ones worth around i think 60K just went missing.

Afterwards, I noticed a slice in the corner of the box then it got covered up with tape. The condition of the box was wrecked, dents all over, half full.
I felt shocked to know that this reputed company was doing this kind of theft. So disappointing, I was so devastated knowing i lost those precious gifts bought from my hard-earned money just for them to take it.

I heard the same story with a family friend with an LBC box from Canada. Looks like they are very needy, such greedy people in these boxes warehouses nowadays.

From that moment on it will be the first and the last time I will use LBC for sending goods. I'm just letting all of you people know. FYI

Total time 16 weeks or 4 months, and here is the summary of LBC Customer disservice Phones are either not answered or the on hold time is forever until you decide to disconnect, e/mails and text messages are not responded to

Here we go shipment is loaded in Vancouver on Oct 29 then Nov 4 boxes left with estimated arrival of Nov 21 but on Nov 9 shipment is still waiting to depart then on Nov 18 boxes on the way to Philippines but the next day they are on the way to Taiwan. Dec 8 arrive in Taiwan and Dec 9 left for Manila with arrival on Dec 24 still good OK next thing it’s now not leaving until Dec 19 then on Jan 2 boxes on the way to Manila arriving Jan 16, but the boxes are still sitting in Taiwan, Jan12 left Taiwan but Jan 20 is when it actually left. Jan 24 arrive Manila same day to Customs processing. Good this is better I can now expect to see the boxes usually within 3 to 4 days, however not so the ass dragging continues it took 20 days to get from Manila to La Union, we Picked up the boxes on Feb 12 our self, it was not delivered as the tracking suggests.

I ordered boxes, let alone just boxes! And they have not delivered or returned the money that I requested to be refunded. I have been battling them for almost a month. This shows that they are not a reputable company, as they don't care about the customer. You are not in good hands with this company. I will not use them to send my balikbayan box.

Worst ever!!!! Wag na wag kayo papadala dito lalo na pag ang lugar niyo papasok at gagwin nila out of covergae area kahit nagbayad ka hindi nila idedeliver!!!

Useless customer service numbers, no live agents, always an AI that loops into the tracker that doesn't address issues when their delivery guys steal packages or leave the packages with other people and not asking for identifcation. you have no way of retrieving anything, and an email to them will result in an email back linking you back to their messenger and the AI loop. Will use more professional courier companies from now on like Air21 and DHL.

Useless people! An incorrect address? How stupid do you think we are to provide an incorrect address and contact number? The deliverer hasn’t even called yet, and the update doesn’t seem to reflect any attempt to contact the receiver or mention an incorrect address! We are paying for your service, and it’s really expensive! You should shut down if you can’t fix these issues! Your customer service is completely useless!

Useless and incompetent

LBC provides the lowest level of service. From failed delivery attempts reasons that are all lies, to customer service that is non-existent. DFA should end their partnership with LBC. LBC is unreliable and cannot be trusted with important documents, such as Philippine Passport.

Lbc doesnt even deserve a star at all! This company should be banned! They’re stealing our items that’s why the delivery of the boxes will take 3 months

LBC EXPRESS IS VERY BAD SERVICE AT ALL! Never AGAIN!

They’re also lier! They said that the recipient is not at home even though were just at home all day and waiting the parcel to deliver!

VERY BAD SERVICE!

Sent package to my family, Kuwait to Philippines, Sent in September and they guaranteed me delivery before Christmas. We are now February and still no delivery. Customer Services is non existent. Will now be taking legal action for stolen goods.

Next day delivery. Within Manila Philippines.
Only 3 days late.
They tell lie after lie.
Day 1 - No one at home to receive delivery-lie, recipient at home all day.
Day 2 - The delivery van broke down - excuse or lie, I suspect the latter.
Phoned to complain, call cut off mid sentence- unbelievable rudeness.
Absolutely useless
Don’t rely on these charlatans

LBC its waste of time twice it happened book for pick up no body show up! never again there is more better courier!

I honestly think you don’t deserve not even a star, but because I can’t leave it blank I put one. I am so frustrated writing this review as I haven’t receive the documents that was sent to me through LBC express. They said it’s only 3-4 working days to arrive (from Philippines to Canada) it’s been two weeks now and I can’t even call their hotline. It’s been more than a week when I started to use their tracking website and I only read SHIPMENT ON HOLD.
I am hoping someone will step up to fix the issue not only for me but for others who put their trust in this company. Thank you!

Attn: LBC Management! Door to Door boxes were missing a lot of stuff when it got received. Emailed LBC customer service, warehouse and delivery team but no response from LBC including follow up email. This is happening in your warehouse in Dagupan City.

i sent one box door to door to my sister November 19/2024
my sister went to pick it up one of LBC's branch in Nabunturan davao de oro she ask them when can you deliver the box they said no schedule yet, so my sister decided to pick up the box her self, when my sister got home they opened the box so they called me to report they received to door to door box, i ask how is the box they said the box is malowagna, 25 to 30 percent was stolen from the package