Lamps2udirect Arvostelua 

702
•
TrustScore 4/5 tähteä

4,2

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Aurora AU-MR16/50SQ 50 watt Halogen MR16 Square Light Bulbs are discontinued, but Lamps2udirect came up with an alternative that fitted my ceiling light holders perfectly, saving me a fortune replacin... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Ordered and paid for 2 cool white under counter tubes which arrived after 9 days. However one was warm white. Contacted Martin at the company who apologised and posted out another cool white tube st... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

I had difficulties finding fluorescent tube (T5 21”) in “daylight”colour (6000K) and could only find ‘warm’ colour type on line. The ‘daylight’ tubes were readily available on lamp2udirect and disp... Näytä lisää

Saanut 5/5 tähteä

Highly recommend!!! Great customer service and honest. I’ve used this shop twice and had no problems till last time, third time. My UV lamps arrived broken. I called them immediately after receivi... Näytä lisää

Yrityksen tiedot

  1. Valaisinliike
  2. ja myös
  3. Valaisintoimittaja

Yrityksen kirjoittama

Specialist suppliers of all things lighting our range of products include hard to find replacement lamps as well as LEDs, fittings and traditional fluorescent, halogen and incandescent lamps. Our best selling items include square & hexagonal spot lights as well as Smilight under-cabinet tubes. Delivery is free on orders over £45 within the UK.


Yhteystiedot

4,2

Hyvä

TrustScore 4/5 tähteä

702 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 71 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,2

Kaikki arvostelut

(702)

34 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 2/5 tähteä

Low wattage screw in bulbs

I ordered three bulbs online that were difficult to find. There were two companies selling these bulbs do I bought from both, just as well I did that as the order placed with this online trader took 3/4 months. I found it easy to place the order, and when received they were packaged very well. Some communication from this trader would have been appreciated. I didn't think I was ever going to get them. The quality is good. Would I recommend them not if you need them immediately. Would I shop with them again, mit sure would possibly name contact to see how long it would take them to full fill a particular order.

25. elokuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Theatre Lamps

Ordered various theatre lamps that I was struggling to get elsewhere. All arrived well packed and in reasaonable time. The ones that have been fitted seem to be perfect for the job and the rest are on the shelf as spares.

21. toukokuuta 2026
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Not happy.

I ordered a fan on 13th July. After 9 days I tried to contact them saying, where is it? One email didn't work so I used the sales email. They got back to me the same day. Telling me the fan was a pre order and it wasn't going to be sent untill end of August/beginning of September!! I need it now!!
There was no information about pre ordering on the web page at all! I am FURIOUS!! I will have to find another fan in my price range from somewhere else now!
And a refund!

23. heinäkuuta 2026
Oma-aloitteinen arvostelu
Lamps2udirect-logo

Vastaus yritykseltä Lamps2udirect

Hello Miranda, Thank you for taking the time to leave us a review.

As advised directly via email - Our range of fans sold out a few weeks ago now. Since then, they have been listed for 'Pre-Order' on our website - We have not shown them as in stock since. You literally clicked on highlighted words 'Pre-Order' before placing the order.

We hope you manage to find a suitable replacement from another supplier and we are sorry we could not help you on this occasion.

These items are becoming very hard to find right now, so check stock or ensure the other supplier you order from shows the item as 'IN STOCK' before placing a new order.

Saanut 5/5 tähteä

Because the light bulbs we wanted are…

Because the light bulbs we wanted are made by only a limited number of manufacturers, my order turned out to take a while to fulfil, When I enquired into the delay, Sharon and Martin replied straight away, explaining the situation but all the same offering me the option of a refund, Even though I didn't take them up on the offer, I appreciated their integrity in reminding me I had that option. The light bulbs arrived safely yesterday. I would definitely order from Lamps2udirect again.

26. kesäkuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Fantastic

ordered various bulbs through these guys now for the company i work for and they're great. its an easy process and they arrive pretty quickly too. definitely will be using them for the future.

18. maaliskuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Highly recommend!!!

Highly recommend!!!
Great customer service and honest.
I’ve used this shop twice and had no problems till last time, third time. My UV lamps arrived broken. I called them immediately after receiving and noticed it was broken, to tell them about the issue and they requested pictures. I sent them pictures. The term was replaced and with me within two working days.
I highly recommend.

14. huhtikuuta 2026
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

Slow to Arrive

Ordered some bulbs on 7th March but had to phone on 17th as I hadn't received any notification of a delivery date. The man was very helpful, said they were awaiting delivery of the bulbs from Europe and that it was unusual I hadn't received notification regarding the delay. They finally arrived on 22nd March, so 15 days after ordering. It would have been helpful if the website had stated Out Of Stock.

22. maaliskuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Good aftercare service

I didn't actually get the light I ordered, but I give them them five stars because when I contacted them and sent them a photo of the product as received they offered to refund me the purchase price without requiring me to even send the light back, and they did so. This was very generous and fair - thanks.

7. huhtikuuta 2026
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

I may have been harsh

picture shows ceramci shaver. plug recieved cheap plastic chiness crap and took over two weeks for order.

OK i could have phoned and perhaps when looking at the unit its difficult to see. I dont remember a description for what material the unit is made from. I may have been harsh therfore I upgraded my review .

25. helmikuuta 2026
Oma-aloitteinen arvostelu
Lamps2udirect-logo

Vastaus yritykseltä Lamps2udirect

Thanks for taking the time to leave us a review, John. We have not heard from you directly, which is a shame, as we would have liked to have resolved this for you.

We are a little confused as to what product you thought you might be purchasing. Our code 6025 is a plastic travel adaptor and does not show any type of ceramic in the image. It is hard to see why you might have thought this might be ceramic?

Sadly, most electrical products are now made in China and we could have confirmed this if you had reached out before ordering.

Saanut 5/5 tähteä

Professional Organised Company

Their wide range of quality products are very competitively priced. Their communication is excellent and they do precisely what they say they are going to do and deliver bang on schedule.

3. maaliskuuta 2026
Oma-aloitteinen arvostelu
Lamps2udirect-logo

Vastaus yritykseltä Lamps2udirect

Thank you so much Nigel - We hope to help again soon with your lighting requirements.

Saanut 1/5 tähteä

Good sales, but zero after-sales

I've used this company a few times as they have a good range of products at good prices. But the experience from my last order shows they have a poor after-sales attitude so I will buy elsewhere in the future.

The problem was that two of the nine LED tubes they supplied were broken. I've no issue with that as these are delicate devices and breakages during shipping are to be expected. But they refused to refund or replace them because the breakage was reported a week after delivery and not within 48 hours. Now who has time to can fully unpack, check, and test each and every item within 48 hours - you leave this to when you install. I'm pretty sure they don't check when receiving from the OEM.

I don't care about the cost of 2 tubes, but would grumble if it was the entire shipment or higher value items.

23. helmikuuta 2026
Oma-aloitteinen arvostelu
Lamps2udirect-logo

Vastaus yritykseltä Lamps2udirect

Thank you for leaving such an honest review, Leo. We are glad you have been a regular customer and have previously been happy with our range of products.

As advised via email, in our delivery information, terms and conditions and order confirmations, all breakages must be reported within 48 hours of receipt.

As we explained via email - This is the timeframe we are given by couriers to report transit damage. After this period we are not able to make claims. This is why we highlight this in our order confirmations.

As a small business we have to be able to claim back costs from couriers for breakages in their possession. We do not get a lot of breakages considering the amount of fragile items we send, but we cannot afford to lose money on small orders for tubes.

I am sorry you are unhappy with this and that this order did not work out to your satisfaction, but this policy is in place to protect us a small business. If you have reached out within the requested period, which we quote in our delivery information, terms and conditions and order confirmations, we would have been able to refund or replace the damaged items for you. 7-10 days after receipt, unfortunately, is too long to for to put in a claim against the courier. We do check all deliveries from OEMs as they also have the same policies.

Most online sellers of fragile items, especially small businesses will also have this policy in place.

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