Contacted customer support about a problem with heat damage to the table we bought a couple of years ago. Dean replied immediately and sent out a replacement table top that arrived four days later. Th... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I had to contact customer services at Kettler. I was really surprised and delighted with their response. They were friendly, professional and helpful. I would definitely recommend their products and s... Näytä lisää
Bought a lovely set for over £2000 within 6 months many of the table panels had split to two, peeled and cracked. Asked for a replacement, they won’t respond for 5 days, they then organised a... Näytä lisää
Bought sofa set last year which I love - it looks fabulous in my garden and is super comfy. Sadly, just a few weeks ago, a mouse decided to nibble at the cushions overnight leaving holes in the fabric... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Specialists in excellent, quality garden furniture, home fitness equipment & table tennis tables.
Yhteystiedot
Moons Moat Road, B98 9HL, Redditch, Yhdistynyt kuningaskunta
- 01527501901
- dean.n@kettler.co.uk
- www.kettler.co.uk
4,0
Hyvä
723 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 42 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great service
Great service. Kat Woods was a big help. Highly recommend.
4. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Kettler GB
Thank you for your lovely feedback. It’s great to hear that you had a positive experience and that Kat Woods was such a big help. We’ll make sure she sees your comments. Your recommendation means a lot to us.
We bought a table and chairs in metal…
We bought a table and chairs in metal and parasol . The parasol is excellent quality I’m not impressed with the chairs . We had the cushions in sage green the chairs are so uncomfortable with no back cushions . I contacted kettles to see if they sold more cushions for the chairs
and they wouldn’t help me . Kettler did contact me regarding my review . They did try and resolve the issue but wasn’t able to help
3. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Kettler GB
Thank you for your feedback, and we’re really sorry to hear that the chairs have not met your expectations, particularly in terms of comfort. We’re glad to hear you’re pleased with the parasol, but we do understand your concerns regarding the seating and cushions.
We would really like the opportunity to look into this further for you, as we’re sure there may be options we can explore to help improve your experience.
Please could you contact us at sales@kettler.co.uk
FAO the Customer Service Manager, and we’ll be more than happy to review this with you directly.
Great customer service couldn’t…
Great customer service couldn’t remember name of our recliner set wanted to order new covers so got in touch with Kettler told me the name they hadn’t got it in stock but gave me a name of a stockist ordered awaiting delivery great service
Thanks
2. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Kettler GB
Thank you for your 5-star review. We’re really pleased to hear you had a positive experience with our team. Your feedback is greatly appreciated, and we’re glad we could help.
Amazing customer service, shout out to Kat!
After an issue with my delivery I spoke to Kat in customer services who was fantastic! She sorted the issue no problem and returned my call to confirm it was all sorted. Absolutely brilliant service, going above and beyond to ensure customers are satisfied.
1. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Kettler GB
Thank you for your 5-star review. We’re delighted to hear you received such great service and that Kat was able to help. We’ll be sure to pass on your kind feedback—your support means a lot to us.
Kettler did not give any information…
Kettler did not give any information about the shipping for several days. Then we found out they were using FedEx for deliveries. No need to say we have not received the parcel, FedEx has the worse service possible for shipping company and Kettler was nowhere to be seen to help us find a solution. We paid extra for priority delivery. Avoid!
1. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Kettler GB
Thank you for your feedback, and we’re very sorry to hear about the experience you’ve described regarding your delivery and the lack of communication. We completely understand your frustration, especially after paying for a priority service.
This is not the level of service we aim to provide, and we would really like the opportunity to look into this further for you and help resolve the situation.
Please could you contact us directly at sales@kettler.co.uk
FAO the Customer Service Manager, with your order details, so we can investigate this urgently and work with you towards a solution.
GARDEN FURNITURE HAS NOT ARRIVED
GARDEN FURNITURE HAS NOT ARRIVED
I have been waiting over 3 weeks now and it should have been delivered within 7 days (bought through John Lewis). They use an awful courier called Kinetics Logistics, who have cancelled my delivery 3 times now. Also spoke to a very rude lady named Kat, who hung up my call and was abrupt on the call, Disgusting how she treated me. I am not happy at all and will not be using them again.
28. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Kettler GB
Thank you for your feedback, and we’re very sorry to hear about the experience you’ve described regarding your delivery delays and your contact with our team. We absolutely understand how frustrating repeated cancellations must be, especially when you were expecting a much quicker delivery timeframe.
We are also concerned by your comments regarding your interaction with our colleague, as this is not the standard of service we expect from any member of our team. We would like the opportunity to review this properly, as we are sure there may be a misunderstanding we can help resolve.
Please could you contact us directly at sales@kettler.co.uk FAO the Customer Service Manager, so we can investigate this in full and work towards putting things right for you.
When I contacted Kettler to advise them…
When I contacted Kettler to advise them that my product hadn't been delivered I had a very helpful correspondence Lydia Walker-Sturdy, a Customer Service Agent; she could not have been more helpful and efficient. I was very impressed.
21. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Kettler GB
Thank you for your 5-star review. We’re delighted to hear that Lydia Walker-Sturdy was able to support you so helpfully and efficiently in resolving your delivery query. We’ll be sure to pass on your kind feedback—it's greatly appreciated.
I rang to query a product availability…
I rang to query a product availability and the service I got was fantastic!
The operator was professional but ever so polite and extremely helpful, nothing was too much for her!
23. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Kettler GB
Thank you for your 5-star review. We’re delighted to hear you received such fantastic service when enquiring about product availability. It’s great to know our team were professional, polite, and so helpful—your feedback is greatly appreciated.
Lydia Walker-Sturdy was extremely…
Lydia Walker-Sturdy was extremely helpful. My original order was delivered and signed for but not by me. I contacted Kettler and Lydia looked in to the problem and resolved it. The chairs have arrived today and we’re looking forward to many happy hours sat on the patio in them.
24. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Kettler GB
Thank you for your 5-star review. We’re delighted to hear that Lydia Walker-Sturdy was able to resolve the issue with your delivery so efficiently. It’s great to know your chairs have now arrived—here’s to many happy hours enjoying them on your patio.
Only my second call with Kettler since…
Only my second call with Kettler since purchasing a Palma Garden Set. This was to buy new covers.
A phone call with Kath made the ordering of a new table cover pain free and extremely efficient.
Thank you
David N
24. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Kettler GB
Thank you for your 5-star review, David. We’re delighted to hear that Kath made ordering your new table cover so easy and efficient. We really appreciate your continued support and hope you enjoy your Palma set for many more years to come.
Kat was very kind and knowledgeable
Kat was very kind and knowledgeable. Cannot fault her in any way whatsoever.
24. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Kettler GB
Thank you for your 5-star review. We’re delighted to hear that Kat provided such kind and knowledgeable service. We’ll be sure to pass on your feedback—it's greatly appreciated.
Emailed kettler received a prompt reply…
Emailed kettler received a prompt reply thankyou kat for ordering what I needed fab service.
24. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Kettler GB
Thank you for your 5-star review. We’re delighted to hear you received a prompt response and that Kat was able to help you get everything you needed. We really appreciate your feedback and are glad you’re happy with the service.
Excellent product and great customer service
I bought a set of Kettler garden furniture to complement a Kettler dining table, chairs and umbrella which I had bought a few years ago. Truly beautiful furniture, well made, easy to assemble and it comes with an efficient after care service. One of the bolts had a defective screw thread. Kettler GB sent a replacement by UK First Class post without any delay - thanks to Neil and Kat of Kettler
22. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Kettler GB
Thank you for your 5-star review. We’re delighted to hear you’re pleased with your Kettler furniture and that it complements your existing set so well. It’s also great to know Neil and Kat were able to quickly arrange a replacement part for you. We really appreciate your kind feedback and support.
Kat and the customer service team
Kat and the customer service team, went above and beyond to solve my missing bolts issue. Fantastic service! Thank you
22. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Kettler GB
Thank you for your lovely review.
I’m delighted to hear that Kat and the wider Customer Service team were able to get your missing bolts sorted and provide the level of support we always aim for. Going the extra mile is exactly what we strive for, so it’s great to know this came through in your experience.
I’ll be sure to pass your kind comments on to Kat and the team – they’ll really appreciate it.
Thank you again for your support.
Great customer service
Lea in customer services was super responsive and helpful in swapping out an order I'd made for the wrong sized item, placing a new back order for me.
22. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Kettler GB
Thank you for your fantastic review.
I’m really pleased to hear that Lea was able to help resolve things quickly and make the process of swapping your order as smooth as possible. We know how frustrating it can be when the wrong size is ordered, so it’s great to know she was able to get everything sorted and a new order in place for you.
I’ll be sure to pass your kind feedback on to Lea – it will mean a lot.
Thank you again for choosing Kettler.
Excellent products and customer service
Kettler products and service are the best. Have had 2 Caredo chairs for years I’ve just bought the table to match. Unfortunately one of the small parts was missing but after a quick email to customer service, Lea has kindly arranged for this to be sent out to me. I’d highly recommend Kettler to anyone.
22. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Kettler GB
Thank you so much for your kind words and for taking the time to leave such a lovely review.
It’s great to hear that your Caredo chairs have stood the test of time and that you’ve now completed the set with the matching table – a brilliant choice. I’m sorry again that a small part was missing, but I’m really pleased Lea was able to get that sorted quickly for you.
Your recommendation means a lot to us, and I’ll be sure to pass your feedback on to Lea and the wider team.
We hope you continue to enjoy your furniture for many years to come.
Phoned up kettler sales department and…
Phoned up kettler sales department and spoke to a very pleasant young lady called Lydia. She sorted the replacement spares out for me. Very quickly with no problem, also lovely friendly manner.
22. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Kettler GB
Thank you for your fantastic review!
I’m really pleased to hear that Lydia was able to sort your replacement spares quickly and make the process so easy for you. I’ll be sure to pass on your kind comments — it will mean a lot to her.
Thanks again for taking the time to share your experience.
Unusually brilliant
Unusually brilliant in a world where this hardly ever happens any more! Very impressed with the service we received. Everything happened exactly as stated and the product (Henley bench) is just as good as we hoped it would be.
21. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Kettler GB
Thank you for such a fantastic review.
“Unusually brilliant” is a wonderful compliment, and we’re really pleased to hear that everything went exactly as expected. It’s great to know you’re happy with your Henley bench and that it lived up to your hopes.
Your feedback means a lot to the whole team – thank you again for taking the time to share it.
Customer Service saved the day
Despite missing parts when the table arrived, the Customer Service team, especially Lydia, kept working until I received the correct parts.
1. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Kettler GB
Thank you for your review.
We’re sorry to hear there were parts missing initially, but I’m really pleased our team were able to put things right for you. I’ll be sure to pass your kind comments on to Lydia – she’ll be delighted to know her efforts made a difference.
Thank you for recognising the team’s persistence, and for taking the time to share your experience.
Kettler spares
I emailed kettler sales to enquire about spares for a gazebo and got a quick response from them about my enquiry
19. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Kettler GB
Thank you for your review.
We’re really pleased to hear that you received a quick response from our team when enquiring about your gazebo spares. Providing prompt and helpful support is something we always aim for.
We appreciate you taking the time to share your experience.
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