KEEN  Arvostelua 

Been a customer for years. Shoes are durable and fit well. Bought Targhee IV but the stitching came undone after little wear. Took them back and was given a refund. It’s great to see companies like this stand by their products. Positive experience means I’ll buy the Targhee Vs when they come out!

Absolutely horrible causes painful sores on feet from shoes made incorrectly and sharp buts sticking out. Caused injuries on both my feet and my severely cognitively disabled child s feet. ( bought 2 pairs)Customer service (after weeks of trying to get in contact) were unhelpful. . offering a return( they are our only shoes atm) or an exchange when i mentioned i didn't want an exchange for fear of the same thing happening , i never heard back. I sent pictures of our injuries and everything. I should have read the reviews it seems this is a common issue. . so the fact that they are still selling a product they know causes injuries tells me all i need to know about this company. This is not the fir time ive bought keen. . but it will be my last.
Keen responded to the review in a way that says they absolutely did not read and or comprehend what I wrote and do not care about what I, my child and others have experienced.

I can’t speak to the quality of their shoes but their customer service is the pits. I thought I would try a pair but they were too wide so I returned them for a refund. They sent another pair the same size and then wouldn’t respond to email. It took chat to connect with anyone and they hung up on me with an automated reply. Finally got another RA link in email after almost 2 weeks. No, “hey sorry” or “we screwed up and we’ll fix it”.

Baught pair of keen boots and they split after two months they were not cheap and expected them to last ,baught another pair in shoe form same style and the sole fell off after just one week wow what terrible quality is there nobody in this company vetting the quality of what they are selling shocking.

Used to be all l would wear but since I have two pair with the souls falling off from faulty glue,l will never have another pair.

Keen is a GREAT brand. Not only do they let you wear the footwear OUTSIDE and return it if youre unhappy, they really do have comfortable boots.
My first pair of Keens was a work boot. I just bought right off line and I was so happy. Perfect fit. Loved them so much I bought a winter pair. A little tight on sizing when it comes to an insulated pair but just get a size up. No problem. I will be coming back! Let me know if you need an ambassador. I really love this brand.

I’ve been wearing Keens for years and at this point I just can’t part with the cost for a substandard shoe any longer. Less than 6 mos old and the soles are falling off. Shoe didn’t fit like those from the past either. I read the reviews where Keen was having issues but thought I’d find out for myself, and I did. Their quality is so bad and the shoe so uncomfortable it’s time to start to find another brand as Keen has turned into trash. Sad to see this American made company sell out and their product turn to garbage.

Llevo más de 20 días esperando respuesta alguna... La página parece ser oficial pero al parecer es un fraude... Ladrones

Bought a pair of mens Targhee 111 mid height boots just over a year ago. Have worn them once or twice a week for an average 7 mile walk. Firstly the rands started to crack then the upper started to separate from sole around the edge of the boots. They stopped being waterproof after only 9 months and now the sole on one boot is completely coming away from the upper. I have owned a number of different makes of walking boot over the years and the are definitely the worst I have ever had. Unwearable after just over 12 months - a complete waste of money!

I so wish I'd read these reviews before purchasing. I bought a pair of Keen boots some years ago which were fine. When they began to fall apart, I bought another. Then Keen said they were withdrawing from the UK market, so I bought yet another pair for future use (my feet are a problem size...) Big mistake! After very little wear, Pair Number 2 have both split in two places. From what I have read, I'm not holding out much hope for Pair Number 3.

I'm unable to backdate this entry. Pair Number 2 was bought in November 2024 but I only started wearing them 4 or 5 months later and they're no longer any good.

I placed an order and made sure I chose the right size. After paying, for some reason, the size was wrong. I called the store a minute later, and they told me they couldn't change the size, so I'd just receive the item and then return it.
I made my decision, made the return for good, and said goodbye to the store.

I was so pleased with the initial fit and comfort of my walking boots. I am not a regular walker and only used them about 10 times in the first year. I spent well over £100 for these shoes but shortly after the warrantee expired the right boot sole started to separate from the body of the shoe. The shoes were no longer watertight and were unwearable. As the year warrantee had expired I thought I would appeal to Keen themselves to at least check if there was a manufacturing fault with the shoe as the left foot was fine.

After SIX weeks with no response I phoned the company and the 'customer service' (haha) rep said they had received the shoes but they don't do anything about them based on the letter that came with the shoe but they WAIT for the customer to phone before dealing with it! I explained the situation, the rep said they can't do anything with a shoe that's out of warrantee not even look at it! He then said all he could do was send me a 20% discount of my next pair! Of course that never arrived either........ So poor and very disappointing. I thought I was buying quality but ended up wasting £100+

I previously had a pair of keen sneakers, and the material inside the heel ripped. Keen warrantied them. The second pair did the same thing. I took pictures and sent them into keen. They absolutely did not warranty them. I will never buy another pair

It used to be a great product, but not anymore. The quality/ durability declined rapidly and customer service is rather bad. They don’t stand behind their product. I used to be an advocate for keen, but not anymore.

Har et par Keen sandaler, hvor de gnaver hul på mine nummer 3 tæer på begge fødder. Har kun haft dem på kortvarigt 2 gange. Der er noget læder omkring snørebåndene indvendigt, som er årsagen.

100% scam site under the .org server or .ie ported from Hong Kong has riped many people off needs to be taken down

Bought Keen work boots which I must say were very comfortable. However after 1 year the stitching in 2 places had gone, brought to a local shoe repair shop and had them restiched about 3 months later the rubber covering on the toe cap came loose followed by the soles coming off had to dump them at this stage. I must say they were the worst boots I have ever purchased as I am in my late seventies I have had quite a few pairs of boots in my time. Keep away from Keen boots they are pure rubbish.

Schuhe extra schon eine Nummer größer bestellt, trotzdem zu klein und vieeel zu schmal. Die Füße werden eingequetscht.

Bin mehr als sauer.
Ich hatte ein Paar wasserfeste Schuhe bestellt.
Es ist über eine Woche her, das Geld ist abgebucht, aber keine Schuhe da und auf meine Rückfragen hin sucht man ( angeblich ) eifrig das Paket...
DHL kann das "Paket" aber noch garnicht gesehen haben, sonst gäbe eine "Angenommen-Info-Mail" von DHL ( Es war an eine Packstation adressiert ).
Ich denke, die Schuhe sind schlichtweg vergriffen ( Gr 47 ), und die spielen auf Zeit.
... das gibt wieder ein langwieriges Gezocke mit Paypal...

Finger weg von dieser Fa !

After three pairs of Keen sneakers having the same problem with the sole coming apart in pieces I contacted Keen but was told my latest pair had just past a year since the sale date so they would offer no help. The first pair I attributed the wear to hard work building my house. The second pair lasted a bit longer but the piecemeal soles they use started falling off. I had a good experience with my Keen water shoes so I tried one more time. The third time was not the charm. The sole pieces started coming apart in just a few months. Instead of shoe-gluing them (multiple times) I should have called for a refund before the 12-month warrantee. After Keen flatly refused to do anything after explaining all of this to them as long-term customer, I switched to Merrell and have been very happy. Taking my Merrells on the Camino this fall after more than a year wearing them, and they have had zero issues with their construction or materials.