Kaspersky Lab Denmark Arvostelua 

I am very unhappy with the fractious and confusing naming system of Kaspersky products .... trying to navigate to a Kaspersky download link for Total Security for Android was bewildering... following the prepurchased packaging instructions for Total Security to navigate to mobile.kaspersky.com I eventually found a link to the only product that seemed to be available ...Kaspersky Mobile Antivirus: Applock and Web Security, downloaded it, plugged in the activation code revealed by rubbing off the panel on the credit card sized activation instructions, which was accepted and my product duly installed as "Internet Security" .... have I installed the product I purchased? Lord alone knows ....

The technology may be functional, the customer/user interface is lousy!

Could do much better. Hurrrumph!!!😝

The customer service and transparency from this company is dire. They simply do not care and have no interest in putting right their mistakes. My Kaspersky product was stopped after six months for no reason and without warning leaving my families and I exposed to viruses and malware. When I realised and queried it they intimated that my copy was fake and demanded I send scans my receipt and packaging. By sheer fluke I still had them and scanned them over. They then told me that I should buy from a reputable company, I purchased from Curry’s,\ PC world, I don’t know how much more reputable you can get. They then said it was an admin mistake by curry’s. They then reinstated the covet and gave me a code for the month I had missed out.
I have demanded an apology and explanation which they have not given, and they keep fobbing me off when I try to get to the bottom of it, after several mails I got the name of the person I was in correspondence with who had hidden behind the sign off “Kaspersky” despite several requests as to who I was dealing with. I was told they have no complaints dept and wasn’t entitled to an explaination.
Had I not still had my receipt and packaging I would have been deprived of the cover.
This company are woefully insincere and corrupt. They hold customers to ransom and take no ownership, responsibility or blame for their utterly poor service and they don’t give damn.
DO NOT DEAL WITH THIS COMPANY, THEY ARE TOTALLY DISHONEST COWBOYS

Your service is absolutely appalling and you are taking my hard earned money.

I am being told every time I log in my contract/service has expired yet for some reason I am being charged twice a year!

Please sort this out or I will move!!!

Kaspersky is the worst antivirus software that you will ever encounter. Its customer service is so bad. No response from the technical team. I had installed Kaspersky Internet Security 2017 and 2018. Both of which use significant system resources. I would strongly suggest other alternatives like Bitdefender, which is regarded as the best antivirus solution. You cannot even reinstall or format the OS , and still be able to install kaspersky. The activation code will be shown as invalid. I have seen lot of forums where people are able to reinstall. But on both my PCs, I wasn’t able to reinstall kaspersky despite having both the key file and the Activation code. Plus, their web user portal is so bad that you cannot possibly even manage your licenses online. Lose your installation, then you lose your license. Don’t expect support from the technical team whatsoever. NEVER BUY KASPERSKY ,always buy something like Bitdefender.

Einfach Top , funktioniert perfekt ! :)

The product that I was trying to buy seems to be only applicable to US and Canada. We are in Australia…
KasperSky does a lot of marketing in Australia and you don’t let Australians buy there products, very poor business.
In order to contact KasperSky you need to create an account to clarify what is going on.

Kaspersky has been serving me diligently for over a decade. But to be honest, I don't know just how much an antivirus can really fail someone. All the same, Kaspersky is it for me

Love this program! But, please, make it more cheaper. I guess you will have a lot more profit of people that are using free antiviruses! Bravissimo

Kan godt lide folk klager over Kaspersky selvom det ikke er programmet det egentlig mener, men deres service :P

Man kunne måske bruge noget tid på at læse deres side igennem før man bare går igennem det hele.

a sense of satisfaction! after installing kaspersky on my android... best thing, its simply awesome and works like a QA guy... analyze each and every stuff that you install on your phone. Just download it once and you are all set! gives you warning for any spammy or malicious app download, verifies it as per its criteria.. so overall its amazing

Kaspersky er den bedste beskyttelse på markedet af min computer. Derfor har jeg haft den i mange år. Men deres kundeservice er desværre blevet rigtig dårlig. Før i tiden kunne man tale med en dansk eller svensk person og få direkte hjælp til køb og teknisk support meget hurtigt. Men de seneste år er dette blevet nedlagt og nu kan man overhovedet ikke komme i kontakt med en dansktalende person, hverken angående salg eller teknisk support. Derfor anbefaler jeg ikke Kaspersky til nogen, som ikke taler perfekt engelsk og har stor teknisk indsigt.
Deres købs og fornyelses procedure er år efter år forvirrende og skiftende: Man kan forny på mindst 3 måder (gennem en dansk mail, gennem programmet på en fornyelsesknap og på både den engelske og danske hjemmeside, hvor man dog skal lede godt efter stedet, hvor man skal indtaste sit licensnr.) og der står forskellige priser hvert sted, nogen gange på dansk, nogen gange på engelsk. Der loves rabatter, som man ikke får, når man følger købsproceduren på 2 af måderne. Så man skal være meget vågen. Endvidere når man blot skal forny (og som anbefalet trykker på fornyelsesknappen i programmet) kommer man ind på en hjemmeside, på engelsk, hvor man skal tage stilling til hele pakken, - om den skal downloades igen eller ej (hvilket er umuligt at gennemskue konsekvenserne af), - samt tillægsprodukter, det er svært at forstå betydningen af, hvis man ikke har teknisk indsigt. Når man (eller at have ledt og ledt på alle deres engelske og danske hjemmesider) endelig finder frem til et telefonnummer, er det til kundeservice på engelsk (formodentlig i Irland, som er deres registrerede hjemsted).
Det skal siges, at de engelske telefonsupportere altid er imødekommende og venlige, men jeg har lige haft en oplevelse, hvor jeg faktisk fik et forkert svar på mit spørgsmål, som ville haft som konsekvens, at jeg havde mistet 14 dage af min igangværende licens, hvis jeg havde fulgt hans råd. Det kan skyldes sprogvanskelighederne mellem os.
Hvis man forsøger at skrive til dem pr. email, bliver der ALDRIG svaret.Hverken hvis jeg skriver på dansk eller engelsk med mine spørgsmål. Jeg har forsøgt at gøre dem opmærksom på problemerne pr. mail, men aldrig fået noget svar. Derfor skriver jeg nu på Trustpilot, som jeg tænker, de måske vil læse.
Så Kaspersky har meget at lære omkring kundeservice og brugervenlige hjemmesider og købsprocedurer, før jeg kan anbefale dem til andre.

I have had Kaspersky Internet Security for about 2 years without trouble - though my PC has been slow in periods, but since I am an old lady I don't know much about systems.
On June 15th I renewed my Internet Security and paid, but I was having some trouble with the 'behaviour' of my pc again I upgraded to Total Security a month later, and since it's the age of boxes, categories and nothing in between I paid for that too, but asked them in an email to have attention to the recently paid renewal of KIS. - I heard nothing. - Then I emailed them again, and after several mails they told me that yes, I had paid for both KIS and KTS, so both systems were working. - I wrote back that I didn't intend to have both - I thought an upgrade is an upgrade - but it's probably auto-generated answers. - After a while they wrote me that yes, they could see that I probably paid too muchm, but the time limit for complaints were out. - I called them - US no. and talked to 'Linda* and she promised to take care of it, but here, more than 2 weeks later, I haven't heard anything. - And I can tell you: Old ladies with not very much money are not healthy for anybody to joke with! ;)

I love the internet security, it's the best. But as soon as it is installed, my computer takes forever to load. Really people you need to work on that. I would have stayed with you guys forever

Definitely my preferred anti virus.
The only thing that bothers me is the fact that insecure SSL certificates keep giving warnings when Kaspersky is running - otherwise flawless!

After 6 year testing various av, kaspersky win, cheap, fast, no lag and ohh lord, no ws.reputation or other stupid signature.

Got it because the guys at BestAntivirus.Reviews recommended it to me and wasn't disappointed so far.

Jeg har haft Kaperskys antivirus i to år nu, og jeg er ved at være der, hvor licensen skal fornyes. Jeg er igang med at skrive speciale, og jeg er derfor godt stresset og lidt ved siden af mig selv. Jeg har modtaget omkring tre mails fra dem, de sidste par uger, hvor de gør mig opmærksom på et særligt godt tilbud de har og som udløber den 30-06. I al min stress får jeg ikke læst mailsne særligt grundigt, da jeg slår det hen som påmindelsesmails om, at min licens udløber snart. Den 30-06 skynder jeg mig derfor at klikke på linket og købe det tilbud der er linket til. Først da jeg ikke kan installere det og jeg begynder at give det min fulde opmærksomhed indser jeg min kæmpe bommert: Minlicense gælder 19 dage endnu. Min licens er billigere end det tilbud jeg har købt (jeg har 1 computer 1 år, tilbuddet var på den med 3 computere 1 år) og ydermere, så er det alt sammen min fejl og kun min. Det fremgår tydeligt af de mails, jeg så fint har skimtet halvhjertet igennem, at det handler om et tilbud på denne licens til 3 computere. Jeg skynder mig, at kontakte kundeservice, og skriver dem en lang mail på engelsk om, hvad der er sket. Jeg finder endnu en mailadresse og skriver også til denne, bare for at være sikker. Og så venter jeg.
Der går under et døgn, så har jeg svar (på dansk! Hurra). De sender et link, hvor jeg skal bekræfte, at jeg ikke ønsker at gøre brug af den vare jeg har købt, og hvor jeg lover, at jeg sletter det, jeg måtte have downloaded af det, og så vil mine penge blive refunderet. Bare sådan - dejligt simpelt. Jeg frygtede det værste, men jeg er meget positivt overrasket.
Nu venter jeg bare på mine penge, og ser frem til at forny min eksisterende licens når det er tid.

Det eneste minus er, at det kan være svært at finde frem til kundeservice, og at man skal skrive til dem på engelsk. Det er dog første gang i de to år jeg har haft programmet, at det har været nødvendigt. Programmet virker rigtig fint, og har ikke voldt mig nogen problemer hverken mht at gøre min computer langsom eller ved at blokere mere end nødvendigt.

Kaspersky Internet security 2016 åbner døren på vid gab. Så enhver kan hacke din computer. Og der er INGEN support. Tilmed skal man købe ekstra licenser til ens smartphone.
Har du først installeret softwaren er den stort set umulig at fjerne igen.
Lidt for smart. !

I installed Kaspersky Internet Security recently and the product installed okay followed by a large update. Using the default install and setting proved disastrous when trying to use Firefox as my internet browser as SSL connections were all flagged as being unsafe by Kaspersky. Even to my own website. Google search, GMail, Youtube, Bing, Yahoo were all blocked with no option to make an exception in the browser.

My initial contact with support was answered only after two days. They told me to turn off SSL scanning and reset my browser. This did not work. Kaspersky support then told me to install the Kaspersky certificate in Firefox. The Kaspersky certificate that needed to be installed contains "(fake)" in the file name which seems to be a poor choice by Kaspersky when a person is dealing with a security suite.

In any case once the fake security certificate was installed I was able to access Google etc without any problems and I let Kaspersky support know that I was also able to enable SSL checking and still access all of the SSL sites I tried over a few hours of browsing. I also said that I would leave the issue open for a couple of days as I had only visited a limited range of sites. Support replied that this was a good idea.

Two days later I had problems opening Linkedin.com. There were no warnings about security but the site came up looking like a listing of machine code. I sent a screenshot of the site using the same support issue as before.

Kaspersky support replied that I should open a new support case as it seemed that the issue with Linkedin was not related. I did this and the first reply to the new case was to do exactly the same things that had already been done during the first case. So much for not being related!

I explained this in the new case and was then asked to save a log under Kaspersky while reproducing the issue. I did this sending a 2.8mB zipped file (for four minutes of activity) but it did not help Kaspersky to identify the problem.

I was asked to reset my Windows 10 installation and the Firefox browser. As it had taken me a day to get Firefox back to working how I like it and I had no wish to reset my Windows installation I declined to do this. I feel that I should not be enlisted as an unpaid beta tester of a paid for product and told Kaspersky support that I was unwilling to jump through any more hoops for them. The support person apologized for the issue and closed the case.

Kaspersky's Firefox problem is not new as searches on the issue showed similar problems back to 2014. I have had no issues with Norton, ESET or Bitdefender with Firefox. Kaspersky is not taking the necessary steps to have signed extensions as is now Mozilla policy and this may be the reason why the (fake) Kaspersky certificate is not installed by default.

Good experience, faster than some other antivirus software I tried. Can recommend