Justaudivw Arvostelua 

We have just purchased our second Audi, a Q5, from Just Audi VW, and have also been using them to service our Audi's for the past 6 years. The service received has always been exemplary, and our latest purchase experience has been no different. The salesman, George Ward, was knowledgeable, very polite and conducted the sales negotiations in a very professional and friendly manner. The Q5 was well presented, and once again we were able to undertake a test drive in our own time and spend as much time as we needed looking over the car.
I can't recommend Just Audi VW highly enough. We will be continuing to use them for many years to come. Many thanks George and the Just Audi VW team.

We have recently purchased our second car, two in just a couple of months from JustAudi. Connor has dealt with us on both occasions and we can’t praise him enough, the customer service we received during and after the sales was excellent. We can’t recommend Connor and the garage enough, he is a real asset to the company.

I purchased a classic car in Just Audi VW yesterday. The service I received from Stuart C was second to none, the way i was treated was as if i was buying a Ferrari. Prior to buying the car i was furnished with images of the undercarriage and any other common rust spot and to my joy there was none. My wife ended up purchasing the car without me knowing while Stuart was in on it. I collected the car yesterday and it was more than i ever could have expected. I would highly recommend Just Audi VW as I've never experienced such professionalism and overall service.

Took my Audi A6 for a diagnostic (engine management light on and adblue error) on the 27th July and after 1 hour (connecting to a laptop and a software update - dont believe there was any ‘lifting of the bonnet’ ) told I needed an adblue and ecu replacement. The quote provided was c £1300 and told there was a 3 week wait to book in for the work.

My car went in for works on the 16th Aug and garage called to say I also needed a pump so total cost was c. £2000. Apparently the ‘Audi specialist’ wasn’t aware these were not included with the adblue tank on the A6!?

However, there we have an inconsistency of story - told on the phone the workshop was ‘half way through the job’ before getting the call to authorise the additional spend - surely if the pump was ‘missing’ then this would have been identified when the parts arrived before starting the job!?

The garage then refused to honour the original quote because of their oversight or inability to fully diagnose the problem at >£100 initial expense. I find this completely unacceptable and a disgusting level of customer service.

An Audi main dealer quoted me £1900 - £2000 for the same job with only 3 hours labour - whereby I was charged for 5 hours at just vw Audi. As a goodwill gesture I was offered the £100 original diagnostic for free but had I known the total cost at the outset I would have took my business elsewhere.

A complete lack of pricing transparency, poor product knowledge and or an incorrect original diagnostic has resulted in an extremely poor customer outcome and in my view the garage should have accepted their mistake and honoured the original quote.

On this occasion feel absolutely let down by Just VW Audi and if completely honest - feel fleeced.

Update 17/08
Just to be clear I mentioned that I wrote the review on trust pilot as I felt absolutely let down by the customer experience and the inflexibility or unwillingness on your behalf to compensate me for what I believe was your lack of product awareness and therefore an inaccurate quotation to remedy my issue. Had you been more flexible (ie offered to meet in the middle on the additional and unexpected costs or flexed your man hours) then I’d have been less inclined to leave my review and express my dissatisfaction here.

Is it ethical to charge > £100 for a diagnostic, make the customer wait over 3 weeks and then sting them with costs c 50% higher than the original quote as you as the Audi specialist didn’t understand the part order for the cure?

Clearly you believe this to be morally justified in your response and expect the customer just needs to suck this up…..

Booked my Audi SQ7 in to have the brake pads replaced as the warning ⚠️ light was on, reception booked me in and pre ordered the parts, I was happy to wait as it was only going to be around 2 hours. The waiting area is great with plenty of seating and free drinks & WiFi if you need it, the showroom and outside areas are kept to a very high standard. Once the car had been repaired reception came over and explained the brakes on the car were fine it was the brake pad sensors that were broken, the garage had already pre ordered the pads for the car but were not needed. What a very trustworthy garage JustAudi VW are and I will be using them in the future 100%. The staff are very polite and very helpful and friendly and the car was washed FOC before being handed back to me. What a fantastic service all round.

I purchased a Range Rover Evoque from Just Audi VW on New Years eve. I can not speak to highly of the whole team. This a company who really care about your experience as customer.

Their was a small issue with my vehicle and they bent over backwards to get it sorted.

I felt very vulnerable purchasing my vehicle. I have had company cars for 20yrs. They was no need for me to be anxious. Just Audi VW could not have done more, I will be back when it’s time for my next vehicle and I do not hesitate to recommend them to friends and family.

A forward thinking company with its foundations set in good old fashioned customer service.

Bought a Audi Q5 on the 10th Jan from a salesman called Adam Kent brilliant easy transaction,worked out a deal.
A few things needed doing to the car before I picked it up ,everything and a little more was completed on it.
Adam was unable to hand the vehicle over so Conner completed that task very polite young man and also picked me up from the train station .Overall an excellent experience will recommend.Thank you gents.

Excellent service. Allowed us to purchase our car with ease, due to living 90miles away, Nathan dealt with us over the phone and did a fantastic job describing the condition of the car. On collection day, the car was as exactly as discussed and we are over the moon with it.

Stuart Cresswell displayed excellent customer service going the extra mile enabling my wife and I in supplying the vehicle we have searching for.
The professionalism shown is to be commended.

Super quick and easy experience when selling my car. Excellent service. Couldn't fault them.

I popped up to just audi lincoln to pick up some bits and spotted a lovely kingfisher blue audi A5 cab. At that point i was not in the market to change my car. I rang the garage on Tuesday to see if I could get some numbers on with with a part exchange. The staff are extremely helpful and they do know there audis. Couple of phone calls later im now the proud owner. 2 day turn around. Excellent service by everyone involved. Can't fault them. Thank you guys so much. Such a smooth transaction. I would highly recommend just audi vw lincoln. Jon B.

I’ve used just Audi few times buying cars since they first opened, the service was great second too none from a second hand car garage. But I’m afraid the after sales service is starting fall with a certain member, I bought a second hand Skoda off there self with a few bodywork issues once driven away, are salesman Sam well he couldn’t help enough really but after going back in three times with car getting bodywork sorted something that could of been quite easily be fixed didn’t so we then got out into a higher managers hands Joe. He tried his best to try get car sorted for use but after going in again nothing really changed, corrosion still on bodywork and paintwork wasn’t great in places. All we got was a full machine polish and valet it turns out, things got out of hand one evening the way with words how I was spoken too and the stress this car has caused with garage I just can’t recommend men’s them now, like I did. There cars are good but I wouldn’t advise body shop when it can’t be done right 1st and second time.

I contacted justaudivw and spoke to Adam Kent regarding a Range Rover Evoque they had for sale, he was very knowledgeable about the vehicle Adam answered all my question and was extremely helpful. I arranged to view the vehicle the next day, it was exactly as describe by Adam a great looking clean car, the purchase was smooth hassle free and very professional, at the time covid 19 measure were in place, but everything was in place so no concerns.
The vehicle was missing a drivers handbook and rear parcel shelf, Adam assured me he would source them for me, a week later they were delivered to my home address great service, The car is fabulous all that I had hoped for, I would like to thank Adam for all his help and professionalism, I would highly recommend Justaudivw and Adam Kent

I use this dealer recently. I bought really nice car and part-exchange my previous vehicle. New car was exactly as described in advert, entire process was easy and quick. Joe was very helpful. Thanks for everything.
Recommend 100%

Excellent company. Have used their service department for a couple of years, always extremely pleased with the quality of work carried out. I have just bought a Range Rover from them. It was a pleasure to deal with Adam, no pressure sales and brilliant after sales. My partner is also negotiating with Adam and Steve on a sports car. Would not hesitate to recommend this company. Thanks guys.

I booked my Audi in for a service last week. Everything was explained and I was given an estimate of costs.

The service took place today. I was very well taken care off. The price was extremely fair and my car was washed and clean on completion. The icing on the cake for me was that I was taken to my car on leaving, which I really class as going that final mile. I really don't like my keys being handed to me and just have to hope I can find it in the car park!

So thank you Justaudi, amazing service from everyone there. You will come highly recommended from me.

Bought an Audi A4 sport from here. The service I recieved from my 1st email enquiring about the car to the moment I took delivery of it was second to none. I dealt with Brad, who was was excellent from the outset. It was one of the best buying experiences I have had. The price was less than I expected to pay and the condition outstanding.. everything was so simple and comfortable... would I recommend this garage?.. 100% so if you are considering a change of vehicle, give them a try... I travelled a round trip of 200 miles, which was a journey wll made.

Simply great company. Just had my Range Rover serviced. Pleasure to deal with these people. Have recommended to friends and they are delighted.

I bought an Audi SQ5 from Just Audi and mainly dealt with Joe. From the first contact to the last I found him honest, straightforward and easy to deal with. I ordered over the phone and drove 2 hours to collect. Really pleased to find that the car had been perfectly described - harshly if anything, it was in great condition.

Since buying the car, I had an issue with the key when I changed the battery. I thought it was nothing to do with Just Audi, so rang the main Audi dealer - they wanted me to bring the car in - and it would have cost me quite a chunk. Instead I rang Just Audi and they diagnosed the problem over the phone and how to fix it. Great service. And I really LOVE the car!!