JUST EAT Ireland Arvostelua 

Just eat used to be a great company at "FIRST".I used to use them twice a week or more for over a 10 year period!! But once they started with this service charge for customers was a bad move on their behalf..To make things worse the restaurants get charged 20%..

So what a lot of restaurants have done is increased their prices on Just Eat, but if you were order the same meal off the restaurant's own app or in the physical restaurant, it would be a lot cheaper!!

Things need to change Just Eat!!

I ordered food at 17:45 with just eat from a restaurant 5 mins away, I was in work an hour away and it was for the kids, I didn’t keep an eye on it but my kids called 2 yes 2 hours later to say it hadn’t arrived, I checked the status it said it would be delivered in the next hour ! This was at 19:45 so as I was on the at home I called just eat got a nice chap told me to go to the restaurant even though I ordered through just eat and to cancel my order! So arrived at the restaurant the manager was very nice, she got me a new order as she advised that the food was sitting there for over two hours and I rang to tell my kids not to accept the delivery drivers order as it would have been freezing and the drinks would have been dead, but they took it in due to being hungry and the food stone cold, just eat were so rude brushing me off refused to help didn’t offer any compensation even though the foods was stone cold, but thankfully my kids did get something to eat with the understanding of the restaurant who seem to be sick of just eat also, but just eat said they can’t do anything not even a voucher or nothing and won’t refund me either !!! Do better just eat

Convinced agents are AI.
159988787 order number. Restaurant rang me to say they had none of my food in stock and asked me to cancel from my side as they couldn't. I tried, no button. I politely asked an agent in chat. Continously got bot answers of thanks for your patience, please hold for 10 minutes. I still was nice and said that's ok. Then I explained again restaurant asked me to cancel, they don't have my food, I need refund so I can order my lunch as half is account credit. Agent said good news the rider is on the way to pick up your food! I said um no they're not what are you talking about, are you even reading messages? Got bot answers for another ten minutes. Refused actually read my query. Restaurant rang me asking why I hadn't cancelled. I was nearly in tears at this point.
They kept sending rider, agent refused read my actual query. Convinced Just Eat hire AI as agents and pretend they're people.
Eventually after I asked for manager, and wouldn't get off chat, agent said he might do me a courtesy refund..
A COURTESY FOR WHAT?? the restaurant not having my food and asking me to cancel??
I asked for manager follow up, and heard nothing. Refund was done..
24 hours later a senior advisor emailed and said yeah your refunds done. Did not apologise for customer service or say it's not a courtesy. I'm now using Uber eats , despite being loyal just eat customer for ten years.

Great app would recommend

I made a mistake of not putting delivery but I’m happy I did coz I went to ziqi & picked up my order.i was just talking the waitress who asked if I wanted the order due to heat.i took it & it tastes fantastic

Just deleted the app and removed my account. I will no longer order from this website as they removed the individual reviews, the lack of transparency is off putting as take aways become increasingly expensive.

Great app its so handy to have lots of options to choose from. So quick to order and check progress. Delivery is very prompt and efficent.

As long term customers we have never been disappointed by your service. Your couriers are prompt, efficient and pleasant. Well done!

Tried to purchase a e voucher for my daughter for her wedding anniversary as she has just had a baby i have spent over 30 mins trying to enter the captcha numbers and letters to no avail i contacted customer service and got advised this is the only way so i have given up at this stage its not customer friendly

I have a theory that the reason food often gets stolen is so the drivers can get something free to eat while making money.
All the drivers I've encountered over the last two months are either clueless or ignorant on purpose, disrespecting over nothing.
They're feeding off us like rats.
I happened to get a bad cold/flu after id ordered small groceries, coincidence?

Very dear its cheap to just call the place your ordering from

Helpful and handy

Great overall reliable and consistent service.

Great option and always fast connections

Shocking service. Placed an order only to see driver has multiple stops on the app before us. Delivery was on a push bike doing multiple drops which is fine if doesn’t affect service.

All the food was freezing cold. Chucked straight in the bin. Requested a refund as to be told 8 euro voucher was all they were giving back off a 35 euro order.

Deleting the app and would advise anyone else to do the same. What happened to the day of customer always right especially the fact that all the menus are more expensive than ordering directly with the restaurant itself and they have the neck to charge a service charge. What service. Laughable.

Never got my order after 1 hour waiting

A courier did NOT deliver my food. He went to the wrong place. Called me. Wanted me to give him the delivery code. I said no. He said "Fine, I'll leave the food here." I have no idea where that was. I contacted support for a refund. They declined as he told them he tried to contact me but couldn't and left the food at a "safe place". This is NOT ok. DO NOT ORDER FROM THEM. He did this so quickly that it has clearly been done to other people and there is NO resolve as support will not help. I said I would contact the police. Then support said they would issue a refund. But then later denied again.

Great choice of restaurants and takeaways to choose from and always great delivery services 👌

The app is easy to use, I trust it, and unlike some other apps, your orders arrive with zero fuss.
My only gripe would be the venders are adding on the Just Eat charges to their items. So using Just Eat can be significantly more expensive when compaired to dealing with the Takeaway directly.