JUST EAT Ireland Arvostelua 

My drink was completely spilt. Waited an hour, fair enough but it was freezing. Never order from McDonald's Dundrum. Always spill at least half of your drink!

Worst delivery app of all time. Ordered €20 worth of food from a restaurant that is only 15 minutes away (ordered bc it was raining and had no car). Order was placed and accepted at 6:50pm and the estimated delivery time was pushed back 5 times. Had to contact customer support to ask where my order was. They then told me that no driver had been assigned to collect my order. How a customer can be told that their order has been accepted without JustEat ensuring that there is a driver to actually complete the order is beyond me. The customer service advisor just apologised for the delay and said that a driver would be assigned and that my order would arrive at the estimated time of delivery 8:40pm-9:00pm. The order time then gets pushed back AGAIN to 9:00pm-9:20pm. There was no offer from JustEat to reimburse me for my order, to add some form of complimentary item, or to give me a discount. Only after I told the customer service representative that i was incredibly disappointed in the quality of their service, did they offer me a €5 voucher off my NEXT JustEat order. They need not hold their breath waiting on that order.

Terrible, 3rd time ordering and each time issues, I’m now waiting nearly 2 hours for delivery and no one returning my call

€30 gift card balance stuck/disappeared due to payment timeout - No support

I find Just Eat reliable and their delivery staff polite and friendly.

Absolutely disgraceful service. I ordered a full dinner (Order ID: 161339493) and the restaurant literally delivered nothing but a single tub of gravy. No food, just liquid.When I contacted customer service about this absolute joke of a delivery, a "Senior Advisor" named Yamasani Shivani flat out refused the refund. They claim their automated computer system has flagged my account for "high frequency of claims" and therefore they are keeping my money.Let me be perfectly clear: Your internal IT system and company algorithms do not overrule Irish statutory law. Under Section 50 of the Consumer Rights Act 2022, you cannot legally retain payment for goods that were never provided. Charging a customer full price for a tub of gravy is a blatant breach of consumer rights.Just Eat is now completely ghosting my emails because their staff are too lazy or restricted by software to fix a genuine error. I have formal photo proof of the single tub of gravy that arrived. I have already lodged an official complaint with the Competition and Consumer Protection Commission (CCPC).Fix Order ID: 161339493 and have a human manager contact me immediately before this escalates to a formal chargeback via my bank. Robbery.

Delivered wrong order,delivery driver showed me google translate saying I am indifferent forced through a delivered order on app even though it was for alcohol and I didn't show I'd or give dob and when I complained they told me in an email it was my fault

My order was wrong and they told me I wont be refunded. What's more they offered no reason and just gave a lazy generic response to this blatant error

We ordered food for delivery which was not delivered. I went to the restaurant last night who remembered the order and which driver they gave it to. We are at a hotel 4 doors from the restaurant and the concierge was expecting the order. The instructions for the driver were to give it to the concierge. I just got an email from just eat stating that they will not refund the order. We did not receive any food!!!!

We spend hundreds of euro a month through Just Eat, so this wasn’t some random one-off order. When €79.98 worth of dog food simply didn’t arrive, they first refused the refund because the delivery code had been given. Then the reason changed to “too many recent claims.” Then we were told the original decision was still correct without anyone actually addressing the evidence.

We had timestamped PhoneWatch footage matching the delivery time and showing the courier arriving with only the bag we actually received. That still didn’t seem to matter.

Eventually we escalated the matter directly to Maxi Zoo, who actually investigated it. After all of those refusals, Just Eat then issued the full €79.98 refund, which has now been received.

What bothers me most is the logic behind using previous claims against a customer. If previous orders were genuinely wrong or incomplete, that’s a service problem. It doesn’t magically make the next missing item less missing.

We’ve spent thousands with Just Eat over time. Being treated like repeated service failures are somehow suspicious customer behaviour instead of something the company should investigate properly is a very strange way to treat a regular customer.

We eventually got the money back, but it should never have required this much escalation to receive a refund for goods that simply weren’t delivered.

Good deals cover loads of restaurants and take aways

Impossible to speak to a real person all is done via message.
Prices and service charge has increased too much.
Only use it sparingly

Many cancellations lately. Average support.

Have decided to never use them again after been so disappointed with receiving wrong food orders, cold food, etc, the customer service is just awful, when you live chat with them they are so aggressive in their tone and have so many excuses as to why you cannot get a refund. Never dealt with such rude, horrible people in my life. Plus all the added taxes every time you use it is gone just ridiculous, a total rip off. Very disappointing service when things go wrong they just do not want to know or even care.

Liar fraudsters don't use their services because they can't even prove their food

I ordered this evening with Just Eat and my delivery was left at another address without asking for the code or phone number!
When I contacted them they said that they couldn’t give me a refund because the driver told them that I was texted him to confirm the delivery and when I asked for a screenshot with my conversation with the driver they said that this is impossible because they don’t keep the conversation between their costumers and drivers!
Do not order food with Just Eat!
They are SCAMMERS!!!

The food was of the utmost quality and tasted absolutely delicious.

Excellent service

Ordered a meal for my family on a Friday evening less than half the order was delivered when I completed issue with my order form I got a response with no explanation saying that a refund could not be offered. From reading a lot below this seems to be deliberate policy for them. Will never use this app again. I am reporting them to the European Consumer Center Ireland and the competition and consumer protection commission and would encourage all with similar complaints to do the same.

Courier delivered to stranger for 40+ minutes, didn't notify me and marked order as complete.

Contacted for refund as when I got food form the person food was cold, congealed and inedible.

No attempt to call my phone nor knock on my door.

Told me was my own problem when contacted via help center and to accept a 4 euro token voucher for allowing a food chain safety breach.