Kingia Arvostelua 

Our bin catch snapped (the bin is 4 years old and gets heavy use). I phoned the helpline as it has a 10 year warranty. I expected a lengthy battle and a scrabble for paperwork to prove when I bought the bin after holding for an hour or two. But the call connected straight away and they use took my name and address and posted out not 1 but 3 replacement parts which arrived a couple of days later and were easy to fit. I think this is refreshingly great service, thank you.

they may not be the cheapest company but boy are they best on the customer service front. Fantastic, no quibble guarantee honoured and some. Wouldn't consider buying touch top bins from anywhere else

I have always been a Russell Hobbs girl, and 3 months ago I decided to trade in my 8 year old Russell Hobbs toaster and kettle for a Brabantia toaster and kettle. They look lovely and I have always thought they are a good brand.
Well, from almost the first time I used them, firstly the toaster has to be pushed down 4,5,6 times before it actually starts toasting. The kettle also from about the second week, I would push the button down to start the kettle and it popped straight back up again. Then it worked fine again, and now in the last 2 weeks it is back to not staying down anymore. We have to hold it or put something on it for the kettle to boil. I know it is still under warranty, but when I take it back to the store where I bought it, they are going to take it for repairs which leaves me with no toaster or kettle.
I really am so very disappointed as I was really looking forward to my Brabantia set. I wouldn't recommend it to anyone and I will most definitely be going back to my old dependable brand.

I looked for a Just Brabantia Review site as since 5 May 2014 when I ordered my Lift-O-Matic Airer via PayPal (which payment is confirmed on my account) I have neither received e-mail acknowledgment of order or anything else. Reviews got me really worried now so will get on the case Monday.

I have bough 30L red Brabantia bin and i must say it is brilliant! I love the color and it suits my kitchen perfectly. The delivery faster then expected which was great as i could not wait to get it as my old bin has broke. Would recommend to my family.

I ordered an item on Feb 1st which was listed as "in stock" and available for dispatch within 5 days. 2 weeks later no sign of the item, I rang and was told it hadn't been sent yet, and was in warehouse. I therefore cancelled the item. Our credit card had already been charged (despite them assuring me it wouldn't be charged until the item was sent). No refund yet.
On March 6th we received an email saying the item was now in the warehouse and would be sent on march 11th! I've rung again, I was assured yet again that I would received a refund and that the person who did the refunds was in a meeting. Hmmm. I'm not holding my breath. Luckily we paid ona credit card and the item was over £100 so we have a way of reclaiming the money.
In short, DO NOT USE this company

My order is not yet dispatched after 21 days and they keep making excuses and promises. I requested a refund but said they can't do it because my order is being dispatched, but at the same time they can't give me a tracking number! This is a joke of a company!!!!

Ordered a £122 ironing board and still not delivered after 5 days, 6 emails and 4 phone calls. They never call you back and don't care about customers at all. I even emailed the manager (or owner!!) twice and never got a response. The product increased in price by £20 n the 5 days!! coincidence?
I finally got a refund in day 5

Great service, I would definitely buy products from Just Brabantia again.

Bought a Brabantia ironing board cover - fits perfectly as to be expected from this company. Response to order and delivery time excellent.

Beautiful quality cover, arrived very speedily, thoroughly recommend.

I would recommend Brabantia to everyone, I found their service to be first class and very reliable. Their products are good quality and hard wearing.

Fantastic firm, quick response to order, it arrived next day. Will always use for Brabantia products in future. Great to deal with.

The rotary air dryer was offered at a good price, and the line was promptly delivered. When it arrived however one of the arms had not been assembled properly. Rather than go to the nuisance of returning it, I found a copper replacement stud to put in place. This has detracted from the product, however. It seems to show poor quality control.

Easy to use and find way round the site. Biscuit barrel is great, but not the same model as on the box it came in! The only difference is the lid colour - mine is steel, the one on the packet was black. Other than that, its excellent. Packaging was unbelievably good - masses of bubble wrap around box, inside a huge box!

No progress,dispatch info for 4 days had to phone premium rate number off mobile costing me a few quid after 4 days i was passed around on phone then promised a call back after they check with warehouse call came over 6 hours later delivery promised for next day product arrived next day not happy as I arrranged for someone to stay in to take delivery for previous 3 days communication should have been a lot better not quite the promp delivery I was expecting

I love brabrantia products, so it was great to find a site that deals with only their products. Product arrived when it was supposed to, well packaged. Thank you

My ironing board cover was worn out. Checked the size needed against brabantia standard choices. Several covers availablele for my board. Arrived quickly and fits perfectly.

Your two ironing board covers arrived promptly and one is now in place. well done. Much appreciated.

John

Ordered one afternoon - website good - delivered within 48 hours - good product & service