Only had to wait a few minutes before we were able to buy our travel money. Efficient service. Our only feedback is why is there such a difference in buying currency online as opposed to in store.... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I ordered online and understood from Royal Mail that delivery would be before 1pm, but then I received an email from you saying delivery would be from 1pm. So that was one day wasted. The next d... Näytä lisää
Yritys on vastannut
All the ladies in White City Exchange are lovely and helpful. We always have good chat and great experience overall. I'm very sad it was last time I had the pleasure to use that service in JL White Ci... Näytä lisää
Yritys on vastannut
It was very simple. Your partner was very efficient and helpful. However, I was EXTREMELY disappointed to learn online that you are doing away with this facility in the store in Reading. This helps... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Our in-house experts and trusted partners work together to offer you money products for your life and your goals. From the John Lewis Partnership Credit Card to insurance, we can help you think outside the bank. Enjoy travel money at great rates and cover for the things you love most, with home insurance for forever homes and right-now homes, car insurance to get you into gear, and pet insurance packed with benefits to keep those tails wagging. You do you. Let us sort the money stuff.
Yhteystiedot
Yhdistynyt kuningaskunta
- johnlewismoney.com
4,5
Erinomainen
18 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Really easy with Waitrose collection
Really easy - ordered the money online and collected from my local Waitrose.
16. syyskuuta 2026
Vastaus yritykseltä John Lewis Money
Thanks for leaving such a great review Mr Apthorp. We really appreciate your loyalty. ^David
What a simple process to order and wow…
What a simple process to order and wow what great rates for foreign money collection from waitrose was a lovely service too and the staff member was fabulous
16. syyskuuta 2026
Vastaus yritykseltä John Lewis Money
Thanks very much for your kind feedback Nicholas. We really appreciate it. ^David
Vastaus yritykseltä John Lewis Money
Thanks so much for your support Mrs Piper. ^David
Everything is simple to set up and use
A great experience so far. After getting accepted, I was verified and ready to use my account immediately, even before the card arrived. Setting up my online account, downloading the app and setting up my DD was also straightforward.
5. syyskuuta 2026
Vastaus yritykseltä John Lewis Money
Thanks for such a great review Neil. We're glad everything was so straightforward & really appreciate your support. ^David
Failure to accpt responsibility.
I ordered online and understood from Royal Mail that delivery would be before 1pm, but then I received an email from you saying delivery would be from 1pm.
So that was one day wasted.
The next day, I was all set and took time off work for the delivery before 1 pm. Royal Mail didn't turn up that morning. Wasting my time, and I run a busy
business.
Now I'm being told I must contact Royal Mail and arrange another delivery (LOL) or collect it from the post sorting office.
Presumably a county court summons will sort this out!
16. syyskuuta 2026
Vastaus yritykseltä John Lewis Money
Hello Raymond, We're really sorry you're having such trouble with your order. Please get in touch directly or follow our complaints process: https://www.johnlewisfinance.com/help.html We'll be in touch asap to help as best as we can. ^David
User friendly web site
User friendly web site. Fair exchange rate. Ability to choose date of delivery.
16. syyskuuta 2026
Vastaus yritykseltä John Lewis Money
Thanks so much for your kind words and support June! ^David
Easy to order and delivery swift and…
Easy to order and delivery swift and punctual.Pick up from Waitrose very good too. Always use John Lewis for my travel money
16. syyskuuta 2026
Vastaus yritykseltä John Lewis Money
Thank you Ms Pyatt. We're so pleased your experience with ordering and collecting your travel money was so straight forward. We appreciate your continued loyalty. ^David
Swift and efficient process
Easy to order online.
Good communication about pick up.
Friendly helpful staff.
Swift efficient process.
16. syyskuuta 2026
Vastaus yritykseltä John Lewis Money
We're delighted to hear your online ordering experience was easy and that you found our staff and process to be so efficient. Thank you for your wonderful feedback Monica! ^David
Very easy
Very easy, most helpful staff. I required smaller denominations, not a problem… the staff member had already got them ready without asking even though I was buying a large amount of currency. I usually purchase these amounts on line but did not want the larger denominations which are usually provided on line when ordering larger amounts of currency.
16. syyskuuta 2026
Vastaus yritykseltä John Lewis Money
Thanks Pamela! We're so glad our staff provided such helpful and thoughtful service, listening to your need for smaller denominations. We appreciate you sharing such a great review. ^David
Easy to order online and delivery was spot on time
Easy to order online and delivery was as per spot on time
16. syyskuuta 2026
Vastaus yritykseltä John Lewis Money
Thanks for your review Mr Foster. We really appreciate it. ^David
Vastaus yritykseltä John Lewis Money
Thanks for kind words & support Mr Knowles! ^David
Ease of ordering euros online
Ease of ordering euros online and collecting them with a short time to wait.
Thank you.
16. syyskuuta 2026
Vastaus yritykseltä John Lewis Money
Thanks for your review Jane. We're so pleased you found the process of ordering your euros online and collecting them to be quick and easy. ^David
Very easy delivery very quick
16. syyskuuta 2026
Vastaus yritykseltä John Lewis Money
Thank you for sharing your review, Peter. We're so pleased your delivery was quick and easy. We appreciate your positive feedback. ^Karen
Vastaus yritykseltä John Lewis Money
Thank you for taking the time to share your positive feedback, Elaine. We are so pleased you found our service quick and easy. We appreciate your kind comments about our staff being friendly. ^Karen
Vastaus yritykseltä John Lewis Money
Hello Bec, it's great to hear that you had an easy experience ordering and collecting your order. We truly appreciate your positive feedback and for using our service. ^Karen
Excellent service
Excellent service, very prompt click and collect at local Waitrose store. Used previously for competitive rates and will certainly use in the future.
16. syyskuuta 2026
Vastaus yritykseltä John Lewis Money
We're so pleased to hear you received excellent service and your collection was available promptly in you local Waitrose. It's great to know you appreciate our competitive rates and plan to use us again. Thank you for your kind comments and for using our travel money service. ^Karen
Vastaus yritykseltä John Lewis Money
It's great to hear, Anne, that you found the pick-up process at Waitrose simple and easy. We really appreciate your positive feedback, and thank you for using our service.^Karen
Vastaus yritykseltä John Lewis Money
Thanks Peter for sharing your experience of using our Travel Money service. We really appreciate you taking the time to pass on your feedback. ^Karen
It was really easy to use
It was really easy to use. Delivery was quick and on time. Ordered Monday received on wednesday morning. Would definitely use again as was hassle free and so easy to use. A great service from a great company.
16. syyskuuta 2026
Vastaus yritykseltä John Lewis Money
Thanks, Debs, for the great feedback. We are so pleased to hear you found our service easy to use and that your delivery was quick and on time. We truly appreciate your kind words and look forward to assisting you again in the future. ^Karen
Great service though not the best…
Great service though not the best exchange rate. Would have saved £10 buying €500 (euros) from another travel exchange but didn’t have the time on the day to go elsewhere.
16. syyskuuta 2026
Vastaus yritykseltä John Lewis Money
We appreciate your feedback, Gianpietro, and are pleased to hear you received great service. We understand your concern regarding the exchange rate and are always working to offer competitive rates. ^Karen
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