John Clark Motor Group - Pentland Jaguar Stirling Arvostelua 

Good check in procedure.
staff not very friendly when picking up car, too busy on computer and no eye contact or polite chit chat.
car had black marks on body work after valet and i now need to go back in to get them cleaned.

I have written to you. Mechanic daid I had been in a crash!! Eh no@! So my warranty was nil and void. No way was i in a crash and i am very unhappy

Calum, at service reception very polite, mannered, calming, efficient and helpful.
No problem at all getting my F pace checked.
All excellent.

Great service from the team at pentland Stirling service department

Hugely disappointed with what happened when taking my Discovery Sport for its first service. Firstly, I dropped the car off and was asked if “I really need a courtesy car” I wouldn’t have asked for one if I didn’t. Was then told the service would be completed within a couple of hours which was ideal! 10 minutes later I was taken to a filthy Defender which looked like had been borrowed off a local farmer and had 18 miles range on fuel to use for the day. The inside was sticky with two Mcdonalds wrappers in the arm rest compartment which had been glued down with spilled Irn Bru. 8 hours later I phoned the garage to enquire how my 2 hour service was getting on to find out the car was still being worked on. A short time later I was contacted to say my car was ready and after refuelling the courtesy “skip” I headed back to pick my car up. To be fair my car was ready when I arrived although the “valet” it had received left a lot to be desired. The roof still had the same bird mess on it that it had when I dropped it off and the inside had clearly been cleaned with something that left a streaky mess across the screens and piano key, possibly a baby wipe…needless to say my first job was to re-clean the inside of my car.
I paid £550 for this service which included screen wash it didn’t need as I had topped it up the day before. Needless to say I’m a very upset customer who is unlikely to return.

JCM confirmed a date to carry out 2 repairs following a service and said they were also going to do a warranty repair. The did not communicate that they did not have the warranty repair parts so had to wait 5 week to fix. At least the warranty repair was done however they did not do 1 of the 2 repairs it was originally in for. During the 5 weeks I continually had to chase. Initially to get a replacement car (it was eventually sorted 4 days after my car went in), then get updates on progress with the repairs. Customer service is extremely disappointing and not anywhere near the level expected. It is a huge step back from the days of Morrison's Land Rover.

Right from the outset from initial enquiry through to the handover Stuart Brown the sales consultant kept me in the loop as to build and delivery dates, on the day of acceptance the vehicle was ready for pick up at the time stated and Stuart spent an hour with me going through the controls and specs of the vehicle all in all an excellent experience.

Utter rip off Land Rover have a known problem with their Euro 6 Diesel engine at belowv40 mph the engine does not burn off the fuel and falls into the oil and contamination occur which lessens the life of the oil. Your garage happily ripped me off saying I needed a 42,000 mile servive at a cost to me of over £500 when my car was at 34000 miles. I should have had a simple oil change due to the engine being defective and that should have under warranty. At no time when when they knew there was an engine defect did they say anything about that but decided to rip me off. YOUR GARAGE IS A DISGRACE REFUND MY MONEY !!!
.

Excellent work and great job y these guys. Definitely would recommend

Fantastic and great attention and service

I have to phone find out rather them keep me informed the hold up for 4 days on the recall of my vehicle. They need to get their act together that poeple need information to make arrangements for the life.

We bought a Land Rover plug-in evoque hybrid 9 months ago from Pentland Stirling and within a couple of weeks started having issues with the EV not charging, the cable not releasing and the emergency release not working either. The car has been in the garage 6 times to date for countless computer updates and remedial work. Other issues we have been having include not going into EV mode despite there being a charge in the battery, a loss of power for no apparent reason and the charging still remains very sporadic - often with the error message ‘initialising’ when the EV cannot be charged. All in all, we are achieving an actual mileage figure of 38 mpg - instead of the ‘up to 141 mpg claimed on the official literature. Another miss-selling investigation in prospect?
Initially we tried to officially reject the vehicle but as the garage claimed all issues were sorted this claim was rejected. The onus was on us to prove that intermittent faults existed. We have since resorted to videoing said faults when they occur, and will continue to demand a refund or a suitable replacement. When you spend over £50,000 on a car you don’t expect the shoddy/non existent level of support that we have received to date. Having had a Jaguar Fpace before, we have been loyal JLR customers to date, but unless this matter is sorted fully and without further delay it will definitely be our last JLR vehicle.

£12,000 spent in Sept 2022,
2000 miles later
Another £7,000 needed,

quick, efficient service at a reasonable price

Great customer service.

Car only in for 1 day and kept informed all day. Disappointed when booking I was not offered a collection service. My mothers VW was serviced they day before and she was offered the above.

Face to face, on the phone or by email, all the staff from reception to service personnel and drivers, everyone was polite and professional

The car was not cleaned. I had to call to find out if it was ready. Told they could not put the service warning off and that I had to bring it back on Monday and that they would call to let me Know . I eventually called at 3 to find out what was happening to be told the car would have to go back in on the 27 for TWO days to get it finished as waiting for soft ware