Sally Anne spent most of what must have been couple of hours trying and finally succeeding in restoring my internet. I had confidence from the start that she knew what she doing. She remained calm,pa... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Contacting ITalk is an exercise in patience and frustration. The front end bot asks lots of questions, all of which have to be repeated when you eventually get through. Sometimes for a third time if t... Näytä lisää
The problem I had was dealt with very patiently and efficiently. Ps talking to a robot on reception is very off putting one can't communicate as with a human. It would be helpful if there is a long qu... Näytä lisää
Yritys on vastannut
Dealing with ai was a nightmare. Options offered both were relivent, also dob didn't explain format came back with error twice. Once I was finally connected with a real person everything progress... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
We’re on a mission to get the UK talking by providing unlimited broadband and line rental packages at great prices, with no hidden fees.
Yhteystiedot
44 Springfield Road, RH12 2PD, Horsham, Yhdistynyt kuningaskunta
- www.italktelecom.co.uk
3,9
Hyvä
19 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 99 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Customer service is brilliant and easy…
Customer service is brilliant and easy to understand
23. huhtikuuta 2026
Vastaus yritykseltä italk Telecom
That's so wonderful to hear, Ace!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
One of the worst customer services I…
One of the worst customer services I have ever dealt with. 93 year old gran was left without a phone line and her emergency call button for 3 weeks with no call backs or replies to emails. They couldn't care less about a vulnerable old lady and when we finally got an appointment for them to fix their mistake they cancelled and delayed another week. Promised multiple call backs but never ever got one, no reply to emails.
2. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä italk Telecom
Hi Craig,
We are sorry to hear about the situation you have described. We have been unable to locate an account with the details provided, therefore I kindly ask that you contact us on 0333 210 4290 or via our live chat service.
We look forward to hearing from you,
Thank you
Vastaus yritykseltä italk Telecom
We're really happy you had a great experience with our agent, Barbara!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Vastaus yritykseltä italk Telecom
We're really pleased you think so, Kenneth!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Vastaus yritykseltä italk Telecom
Brilliant, we're really happy to hear this, thank you very much for this lovely feedback, Karen!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Took money from my friends account…
Took money from my friends account after having an agreement in place for monthly instalments left him without any money or food for his pets for 4-5 days saying it would take that long later saying 7-10 days all while leaving him with nothing over a weekend into the beginning of the following week until he had to get his bank involved and still it is ongoing DO NOT UNDER ANY CIRCUMSTANCES CHOOSE THIS COMPANY. You pay for what you get in this world
16. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä italk Telecom
Hi Stanley,
We are sorry to hear this. Payments are taken in line with the agreed terms on the account, and any arrangements in place are followed accordingly. If your friend would like this reviewed, please ask them to contact uus directly and we'll be happy to look into this further.
Thank you
My mothers phone line has been faulty…
My mothers phone line has been faulty for about 4 days now, I tried calling customer services on my mobile but only got a recorded message about a nation wide fault. I have now dumped italk and set her up with BT which I am with for Internet and landline.
20. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä italk Telecom
Hi Peter,
We are sorry to hear about your mother's experience and the fault she encountered. At the time, there was a wider issues affecting some services, which is why a recorded message was in place. We're sorry to see her leave and appreciate your feedback.
Thank you
Resolution department Ashleigh promised…
Resolution department Ashleigh promised to ring me back last week.
Am still awaiting call and resolution.
30. maaliskuuta 2026
Vastaus yritykseltä italk Telecom
Hi there,
We're sorry for the agent delay in getting back to you. We can see that you have since been contacted and that this matter has now been resolved. If you need any further assistance, please don't hesitate to get in touch.
Thank you
Hi my name Gloria Oliver hi gave you…
Hi my name Gloria Oliver hi gave you one star because hi haven't received my internet box it serposed to been here on 14/4/26 or 20/4/25/ hi paid
30. maaliskuuta 2026
Vastaus yritykseltä italk Telecom
Hi Gloria,
Thank you for your feedback. We can confirm that we have been in touch with you via email regarding this matter. If you need any further assistance, please don't hesitate to get back in touch.
Thank you
Spoke to a lovely lady called Lucy she…
Spoke to a lovely lady called Lucy she explained everything perfect to me I’m very happy with her customer service highly recommend italk
20. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä italk Telecom
We love to see such positive feedback and will be sure to pass these lovely comments to Lucy!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Poor internet
Poor internet. Diffecukt to contact custumer service and it takes to long to andwered phone. Dont want to reomment Italk. So annoying.
20. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä italk Telecom
Hi Marlene,
We're really sorry to hear that you have been expereincing service issues. I can see that you have now spoken with our team. If you require any further help, please don't hesitate to contact us.
Thank you!
Vastaus yritykseltä italk Telecom
We're really happy you had a great experience with our agent and look forward to having your new package up and running very soon!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Appalling
Appalling. This company has left an 89 yr old lady with NO way of contacting any emergency service. Cut off despite expressly being asked not to do so until BT could sort the digital switchover
14. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä italk Telecom
Hi Val,
We're very sorry to hear this. We're been unable to locate an account with the details provided at this stage. Please contact us directly 0333 210 4290, or email us at customercare@italktelecom.co.uk at your earliest possible convenience with the account information available.
We look forward to hearing from you,
Thank you
Don't know why the scores are so good
Don't know why the scores are so good - they are impossible to actually get hold of! Phone on hold for 20 minutes+, emails not answered. Useless and will be switching as soon as contract allows.
24. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä italk Telecom
Hi Mrs Hayman,
We are currently experiencing a high volume of enquiries, which may be causing delays in response times. I am not able to locate the account with any information provided at this stage, therefore, I kindly ask that you contact us via live chat accessible through our website so that we can help further.
We look forward to hearing from you,
Thank you
The kind of company you expect to see on Panorama
89 year old, blind grandfather's phone not working for nearly two months now. We made clear he is a vulnerable customer and his phone is a lifeline.
An engineer was meant to come round last week to fit a new system; my poor mum waited in at his house for over 9 hours and no-one came. No contact. Nothing.
They tell you to reach out to the customer service email address (perhaps a bot will say this in the reply), but I have had an active thread since 19th March and no one has replied.
They say call their helpline, but you're on hold for up to 3 hours. They say to use their LiveChat; I can't remember ever seeing it manned.
Absolutely appalling. The kind of company you expect to see on Panorama. It breaks my heart for elderly people who don't have someone to advocate for them.
IT168391
*EDIT 23 APR*
Re: iTalk’s reply below: This is misleading. I have explicitly requested a written reply to my email thread multiple times as I am not available by phone. There is an email thread of 10+ messages that you are ignoring.
You have a responsibility to comply with my communication wishes under Ofcom regulations; instead, you continue to ignore my emails and call both myself and my grandfather who is increasingly distressed.
Why do you refuse to provide our correspondence in writing?
17. huhtikuuta 2026
Vastaus yritykseltä italk Telecom
Hi Natalie,
We are sorry to hear about this situation. We have been trying to contact you to discuss this further, but have been unable to reach you. Please get in touch with us so we can assist further.
We look forward to hearing from you,
Thank you
IT163529 Day 7 and Still no phone!
IT163529 Day 7 and Still no phone!
The router finally arrived today. Set it up and just get an engaged tone. Call again and wait on hold for almost 30 mins to then be told the number had not been registered and that will take another 24 hours! This could have been done 7 days ago when the fibre was put in and the old landline taken away. This company is totally incompetent!
16. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä italk Telecom
Hi Steve,
We're sorry to hear about your experience. We can only view and update credentials once the router is connected and active on the line, which is why this could not be completed earlier. If you continue to experience any issues, please contact us and we'll be happy to assist further.
Thank you
Vastaus yritykseltä italk Telecom
This is so fantastic to hear, Mr and Mrs Cobden! We really appreciate your custom and will be sure to pass this great feedback to the agent!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Vastaus yritykseltä italk Telecom
That's brilliant, Michelle! We're really happy to hear what a great job our agents are doing!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Shocking service, never use again
My elderly, vulnerable mum has been a customer of yours for around 8 years. She has been without internet for around 2 MONTHS now and you are still charging her. She has tried to call you to find out what is going on but to no avail - apparently being told 'you're aware of the issue' but with no resolution forthcoming. Why is she still being billed for it? I think a company treating an older, vulnerable person this way is disgraceful and you should be ashamed! I would avoid at all costs!
15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä italk Telecom
Hi Ruth,
We're sorry to hear your concerns. We would like to investigate this further, so please contact us on 0333 210 4290, or email us your details at customercare@italktelecom.co.uk and we'll be happy to look into this as we're unable to locate the account with information provided.
Thank you
Fast and affordable, easy to work with
Easy to work with, fast and loyal, and with very good coverage and speed
15. huhtikuuta 2026
Vastaus yritykseltä italk Telecom
Thank you for your brilliant review, we are so thrilled to hear that you are happy, Ognyan!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Trustpilot-kokemus
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