Sally Anne spent most of what must have been couple of hours trying and finally succeeding in restoring my internet. I had confidence from the start that she knew what she doing. She remained calm,pa... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Contacting ITalk is an exercise in patience and frustration. The front end bot asks lots of questions, all of which have to be repeated when you eventually get through. Sometimes for a third time if t... Näytä lisää
The problem I had was dealt with very patiently and efficiently. Ps talking to a robot on reception is very off putting one can't communicate as with a human. It would be helpful if there is a long qu... Näytä lisää
Yritys on vastannut
Dealing with ai was a nightmare. Options offered both were relivent, also dob didn't explain format came back with error twice. Once I was finally connected with a real person everything progress... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
We’re on a mission to get the UK talking by providing unlimited broadband and line rental packages at great prices, with no hidden fees.
Yhteystiedot
44 Springfield Road, RH12 2PD, Horsham, Yhdistynyt kuningaskunta
- www.italktelecom.co.uk
3,9
Hyvä
19 t. arvostelua
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so my uncle has had no phone for 4…
so my uncle has had no phone for 4 months but they are still taking money out his bank we called them to explain what was happning and the lady hung up on me two times we tried to call them back but telling me she could not hear me now they have said this a few times now my uncle is 76 years old and we need him to have a phone thats works if noting is done about it we are going to cancal his direct debit plus you owe my uncles money for a phone he has noy even used due to not working if this dont sorted we will go and see someone about this because you taking his money we try and call you to let you know but then hang up on us but still taking his money anyone who goes with these i would not they dont have a working landline
30. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä italk Telecom
Hi Annmarie,
We're sorry to hear about your uncle's experience and understand your concerns. We would not intentionally disconnect a call unless there was a connection issue, and it is possible this occurred if our advisors were unable to hear you during the conversation. If your uncle has been without service, any compensation would need to be reviewed by our Customer Care team and is not applied automatically. Please contact us on 0333 210 4290 or via live chat through our website with the account details so we can investigate this matter further and assist.
We look forward to hearing from you,
Thank you
Wonderful and excellent
26. kesäkuuta 2026
Vastaus yritykseltä italk Telecom
Thank you very much, this is amazing to hear, Caroline!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Vastaus yritykseltä italk Telecom
That's wonderful to hear, thank you very much, Richard!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info
Vastaus yritykseltä italk Telecom
We are happy to hear your lovely feedback, Tracey. Thank you, we will be sure to pass this along to the team!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Vastaus yritykseltä italk Telecom
Hi Brian,
I'm really sorry to hear that you will be leaving. If you require any asssitance, please don't hesitate to contact us and we'll be happy to help.
Thank you
The AI reception was quite good and…
The AI reception was quite good and felt friendly
The chap I was put through to was very good although he spoke very fast, I had no problem understanding however the elderly lady I help had no idea what he was saying.
23. kesäkuuta 2026
Vastaus yritykseltä italk Telecom
We're pleased to hear you found the AI service friendly and the advisor helpful. We appreciate your comments regarding the pace of the conversation and willl pass this feedback on.
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Internet down 2 nights in a row :feckin…
Internet down 2 nights in a row :feckin world Cup is on and ive got no Internet!!!!!!!!
23. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä italk Telecom
Hi there,
We are truly sorry to hear you were experiencing service issues. Unfortunately we can't find your account with the information provided, therefore I kindly ask that you contact us on 0333 210 4290, or email us at customercare@italktelecom.co.uk at your earliest possible convenience.
We look forward to hearing from you,
Thank you
Very good and well people
22. kesäkuuta 2026
Vastaus yritykseltä italk Telecom
That's brilliant, we are so glad you are happy!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Great people very friendly great…
Great people very friendly great customer service great prices all in all italk they people to join 👍
19. kesäkuuta 2026
Vastaus yritykseltä italk Telecom
We are happy to hear your lovely feedback, we will be sure to pass this along to the team!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Very good customer service,Sally was…
Very good customer service,Sally was excellent.
19. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä italk Telecom
This is amazing to hear, thank you very much, Margaret. We will be sure to let Sally know!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Very good network
17. kesäkuuta 2026
Vastaus yritykseltä italk Telecom
We are glad you are happy, George!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Never used but still being charged. AVOID
Elderly parents signed up for broadband and phone to go live in March via comparison site. Router and kit received.
Should have been a plug and go switch from previous supplier. On the day nothing worked. I spent time trying to set it up with them but nothing worked. So literally nothing used from the service.
Parents decided to cancel contract and switch to another supplier. Trying to cancel was not straight forwards. But via the online chat it was agreed and advised they would get a final bill.
Despite this they kept ringing and trying to talk my parents through setting up. They’re 80+! Beyond being able up plug it in they could not understand what was being asked of them.
Told had to wait for a bill but nothing came. Direct debit was cancelled with the bank. Was told could just settle the final bill via online payment. Then a random email to say money was overdue which was for approx £80 which was settled.
Then an unsolicited second router arrived.
Then on checking bank statements they had reset up the direct debit (not authorised) and taken over £200 more payments.
Followed by this week a text saying a further outstanding amount was going to debt recovery.
In the meantime my parents have been with a new provider since March so are 100% not using italk services.
It’s now with the bank under a fraud investigation.
AVOID AVOID AVOID.
31. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä italk Telecom
Hi Ruth,
We are sorry to hear about the experience. From the inforation provided, we have been unable to locate the account to review the matter further. Please contact us directly on 0333 210 4290, or email us the details at customercare@italktelecom.co.uk.
We look forward to hearing from you,
Thank you
Every happy
17. kesäkuuta 2026
Vastaus yritykseltä italk Telecom
Thank you for your wonderful rating, Irene!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info
Vastaus yritykseltä italk Telecom
Amazing, we are thrilled to hear this, Stephen!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
The young lady dealing with us was very…
The young lady dealing with us was very good and a really nice manor dealt with everything we asked
11. kesäkuuta 2026
Vastaus yritykseltä italk Telecom
Thank you very much, that's wonderful to hear, Denise. We will be sure to let the agent know how pleased you were!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
I needed internet and what would make…
I needed internet and what would make it even better if you do TV packages with netflix on for kids
10. kesäkuuta 2026
Vastaus yritykseltä italk Telecom
We're pleased to hear we could help with your internet service, Lisa! We appreciate your suggestion regarding TV packages and will ensure your comments are passed on to the relevant team for consideration.
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info
Communications company that won't…
Communications company that won't communicate
The WORST company I have ever had the misfortune of dealing with.
Appalling customer service.
12. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä italk Telecom
Hi Maggie,
We're very sorry to hear this. We're been unable to locate an account with the details provided at this stage. Please contact us directly 0333 210 4290, or email us at customercare@italktelecom.co.uk at your earliest possible convenience with the account information available.
We look forward to hearing from you,
Thank you
Vastaus yritykseltä italk Telecom
That's wonderful to hear!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info
Been waiting since April for upgraded…
Been waiting since April for upgraded and cheaper service offered after wanting to cancel my contract paying an extortionate monthly payment....firstly Openreach were given wrong address and phone no. so didn't turn up. A second appointment was arranged, same again but luckily the engineer had the good sense to try all nearby similar addresses. The new router was also sent to same wrong address, was returned to them marked person unknown and they didnt bother to inform me. I rang them to confirm what addresses they had on file and guess what. Yep, my account details are correct but also an incorrect other address 🙄. So, I'm sitting here now, new faster internet ready to use but still no router even after correcting and confirming the delivery address. Deliberate delays forcing me to continue paying the old monthly payment ? I'll leave you to decide, but, honestly, I wish now I'd gone with my gut in the beginning and just changed supplier
29. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä italk Telecom
Hi Paul,
We're sorry to hear about the difficulties you experienced during your upgrade. We understand how frustrating the delays and address issues would have been. We can confirm that the router has been delivered and that you have spoken with a member of our team. We apologise for the inconvenience caused and if you would like to discuss this further, please contact us directly.
Thank you
Please people before signing up to…
Please people before signing up to these clown's.look on genie broadband.and Google reviews. Con merchant to the highest degree. You say I owe you £62.16 for payment that were not paid on time.yet you can't or won't provide information. You charged me £170 for engineer to come out to me. Speeds have never been what you said they would be. Back in Dec when I spoke with Brandon he said it was £99.99 left to pay. And after paying £170.34 I paid the engineer fees to you it was reduced to £170 .which I have paid in full.so please tell me how I have missed payments .as I have screen shots of the balance coming down each month. You won't provide me with a brake down of all the missed payments.
8. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä italk Telecom
Hi there,
We are sorry to hear that you feel this way. If there is a specific issue relating to your account that remains unresolved, please contact us directly and we will be happy to review it further.
Thank you
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