After a very long winded process of trying to resolve an issue with my insurance policy, it was finally all remedied. A massive thankyou to Stephen who helped tremendously. He very professional, whils... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Simple renewal process and called back as promised. Good customer service from Steve, very helpful.
Yritys on vastannut
Isolated my policy and details quickly, and confirmed all my needs were covered with this renewal of my insurance cover. An efficient and clear twenty minutes phone conversation that ensured my peace... Näytä lisää
Yritys on vastannut
Efficient, polite, friendly, call back when you say you're going to and each person I have spoken to has been professional and helpful. Not judgemental at all regarding convictions and good to talk... Näytä lisää
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Yrityksen tiedot
Tietoja yrityksestä The Insurance Factory (Motor)
Yrityksen kirjoittama
With over 20 years in the motor insurance industry, Insurance Factory are specialists in arranging motor cover for the following products:
- Car Insurance
- Impounded Car Insurance
- Convicted Driver Insurance
- Fleet Insurance
- Courier Insurance
Yhteystiedot
Haden House, Waterfall Lane, B64 6PU, Cradley Heath, Yhdistynyt kuningaskunta
- 0121 2963075.
- www.insurancefactory.co.uk
4,6
Erinomainen
4 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Nightmare processing claims
They do not answer the phone and take weeks to respond via email, when they do it is a generic answer.
I made a claim via my vets in July, and they still have not paid out. I had acknowledgment of the claim after 4 weeks but it's been another month and nothing, despite me chasing them up. My vets are now hounding me by telephoning me daily to chase up the insurance - I have a very busy job and do not have time for this.
AVOID this company unless you're prepared to wait months for your claims to be processed and like waiting for the telephone to be answered with no joy.
25. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Insurance Factory (Motor)
We understand your frustration with the delay in processing your claim and the lack of responsiveness you've experienced. We strive to provide excellent service to our customers and are disappointed to hear that your experience has not met your expectations. We will investigate this matter further and take appropriate action to ensure a more efficient and responsive service in the future. Insurance factory.
Vastaus yritykseltä The Insurance Factory (Motor)
thank you! Insurance factory.
NIGHTMARE COMPANY TO DEAL WITH
NIGHTMARE COMPANY TO DEAL WITH
This company where my pets are insured is a disgrace to deal with. They are terrible in answering the phone and have called every day up to three times with no answer and they don’t respond to emails. On the rare time I got through today I spent 32 minutes, most on hold to a person who could not stop telling untruths. I demand my money back as you just can’t get answers. Will be taking out a county court judgement against this company and its directors, after all, my pets deserve so much
YOUR REPLY ANSWERS NOTHING SO A COUNTY COURT JUDGEMENT TO GET MY FUNDS BACK PLUS WILL TAKE PLACE TODAY
16. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Insurance Factory (Motor)
We understand your frustration with the difficulties you've experienced in contacting us. We strive to provide excellent customer service and are disappointed to hear that you haven't received the level of support you deserve. We value your feedback and will use it to improve our communication channels and ensure a more responsive experience for all our customers. Insurance Factory.
Friendly and efficient service.
16. syyskuuta 2024
Vastaus yritykseltä The Insurance Factory (Motor)
We appreciate your kind words about our service. We strive to provide a positive experience for all our customers. Insurance Factory.
The people was very friendly and very…
The people was very friendly and very helpfull they got me the cover i needed and got it all sorted very quickly i will recommend them to my friends
10. syyskuuta 2024
Vastaus yritykseltä The Insurance Factory (Motor)
We're so happy to hear you had a positive experience! We appreciate your kind words about our team's friendliness and helpfulness. We strive to provide excellent customer service and are glad you found the cover you needed. We're grateful for your recommendation and hope to see you again soon. Insurance Factory.
Excellent customer care
Very helpful pleasant young man, who took his time explaining all necessary areas regarding the policy
6. syyskuuta 2024
Vastaus yritykseltä The Insurance Factory (Motor)
We are so glad to hear that you had a positive experience. We appreciate you taking the time to share your feedback. Insurance Factory.
No personality call handler
Had been a customer for many years but two years ago due to financial restrictions had taken my car off the road, I thought that now was the time to re-insure and use the car again so rang insurance factory for a quote,the call handler sounded like a petulant school child totally not interested as he read out the terms and conditions before I'd had any kind of quote he said my details were no longer on the system without even looking his whole manner was so depressing I told him to forget it and I would go elsewhere.
5. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Insurance Factory (Motor)
We understand your frustration with the recent experience you had with our call handler. We strive to provide excellent customer service and it's disappointing to hear that your interaction fell short of your expectations. We value your loyalty and appreciate your feedback. We will use this information to improve our customer service training and ensure our agents are equipped to provide a positive experience for all our customers. Insurance Factory.
Excellent advice and service
31. elokuuta 2024
Vastaus yritykseltä The Insurance Factory (Motor)
We appreciate your kind words and are glad to hear you had a positive experience. The Insurance Factory.
Insurance Factory review
I can honestly say Ian from insurance Factory saved me an absolute fortune on compound insurance after my car was police inpounded.
I was getting quotes of a thousand pound plus because of driving convictions, insurance Factory got me a quote of £767 which I took.
All the way through the process Ian explained everything with ease and was absolutely awesome 100% definitely recommend insurance Factory speak to Ian top guy.
30. elokuuta 2024
Vastaus yritykseltä The Insurance Factory (Motor)
We're so glad to hear that you had such a positive experience with Ian. It's wonderful to know that he was able to help you save money on your insurance and provide you with the support you needed. We appreciate your kind words and will be sure to pass them along to Ian. The Insurance Factory.
PREMIUM DOUBLED ON AUTO RENEW. BEWARE!!! ewal pet insurance premium…
My auto renewal pet insurance premium more than doubled on renewal.
My policy required me to pay the 1st £125, and then 10% of any claim, so even before doubling the premium represented poor value.
28. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Insurance Factory (Motor)
Thank you for taking the time to leave a review, we take on board all feedback to ensure we provide the best possible service to our customers. We’re sorry that you feel let down and would like the opportunity to make things right. Please get in touch with us, where we will be happy to investigate this further. Many thanks.
Very good nice friendly man and he got…
Very good nice friendly man and he got me what I wanted thank you
20. elokuuta 2024
Vastaus yritykseltä The Insurance Factory (Motor)
We appreciate your kind words and are glad you had a positive experience. insurance Factory.
Vastaus yritykseltä The Insurance Factory (Motor)
We're so glad to hear you had a positive experience. Thank you for your kind words! insurance Factory.
Chris Bradford made my experience very…
Chris Bradford made my experience very reassuring and was a nice guy to speak with. Top man👍
16. elokuuta 2024
Vastaus yritykseltä The Insurance Factory (Motor)
We're delighted to hear you had a positive experience. We appreciate your kind words about Chris. Insurance factory.
Thank you for giving good response from…
Thank you for giving good response from your team and you have lot off patience while talking the customer or Clint thank you so much
16. elokuuta 2024
Vastaus yritykseltä The Insurance Factory (Motor)
We appreciate your kind words and are glad to hear that you had a positive experience. We strive to provide excellent customer service and are happy that our team was able to assist you. Insurance Factory.
The person i spoke to went above and…
The person i spoke to went above and beyond for me,he made getting my insurance easy. He was/is polite,pleasant,helpful,knowledgable and very patient,he is a credit to your company and made everything easy for me to understand,i can't thank him enough,i am now up and running with my new insurance policy.
14. elokuuta 2024
Vastaus yritykseltä The Insurance Factory (Motor)
We're so pleased to hear you had such a positive experience. We strive to provide excellent customer service and it's wonderful to know that our team member went above and beyond to make your insurance process smooth and easy. We'll be sure to share your feedback with them. Taxi insurer.
Was sent paper policy as l requested instead of struggling to find policy information through a portal!! So l appreciate that.
Was sent paper policy
2. elokuuta 2024
Vastaus yritykseltä The Insurance Factory (Motor)
Thanks for the review - we aim to please! Insurance Factory.
The phone call was quick and easy
The phone call was quick and easy. The gent talked me through questions I wanted answering.
He was very friendly and professional.
5. elokuuta 2024
Vastaus yritykseltä The Insurance Factory (Motor)
Thanks for such an excellent review! All the best, Insurance Factory.
Thank you very much
Great people and friendly also very helpful. Thank you very much for the policy provided.
2. elokuuta 2024
Vastaus yritykseltä The Insurance Factory (Motor)
Thanks for your review Stelica - we're really happy to hear you were pleased with your service and price. All the best, Insurance Factory.
Vastaus yritykseltä The Insurance Factory (Motor)
Thanks for your review! Best wishes, Insurance factory.
Vastaus yritykseltä The Insurance Factory (Motor)
Hi - Thanks for the 5-stars! All the best, Insurance factory.
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