iFit Arvostelua 1 536

I used to love the Google Maps - scenic routes preprogrammed in ifit, so when we got a new treadmill I looked for one with ifit. Now all “scenic” workouts are staring at the back of a trainer who won’t stop talking. Or you have to program your own Google Maps route before you can start. So disappointing and less user friendly definitely not worth the almost $40 a Month subscription. Wish I had opted for a different treadmill not tied to ifit.

Placed the order through Nordictrack.com. If not delivered by 12/25 they will give $100 back. The 2-person deliver team came on 12/22 with the machine and told me they have to reschedule because they need a third person to move it to the basement. I did tell them it is basement before they came.

I called to cancel on 12/26,27,28. Waiting 60 min each day on the phone and gave up. I waited 70min on 12/29 and they told me I will be charged $250 PLUS 10% restocking fee.

I finally cancelled it by paying $500 tuition and 5-hour time.

I have owned a NordicTrack treadmill for a couple of years. The software run by iFit has been an increasing disappointment. They did a Beta update which added some streaming options but Prime Video no longer works. The search options for the programs are not great and once you start a series, it's not obvious to go back to a previous one. The hardware itself? So far, the walking belt needed servicing as it moved completely to the side. The repair did not work and so it needed to be replaced. Calling customer service is a horrible experience. They ask for so many proofs of identity - email, phone number, treadmill model and serial numbers. Why make this so complicated? A few days ago, my incline stopped working. I have been on the customer service number now for 45 minutes. I was asked if I wanted to pay for the part or order it for free on my externded warranty! So I said the latter, and this is another department they transferred me to. It's also a different department for software issues. They need to streamline and improve customer service.

Good workouts but for every new software release that makes the product worse by removing popular features and making it harder to navigate as well as introducing error errors and crashes. I don’t know who the head of software product development is, but he / she really needs to pay attention to user feedback. I really really dread seeing the page that says my product is being updated.

IFit membership is scam.. There Customer service cant be worst than this. Cancelation takes nightmare.

iFit now requires you to logout and use a QR code or web address to login in on another device. Total pain. They couldn't be bothered to have a user menu and a password on the machine so they had to make it really inconvenient. Secondly we have the Family (pro) plan and not all the features are available to to non primary members. Plus their is a nag screen to for the others to buy pro account, even though we have one.

I bought this machine for my wife as a gift. I never used it or signed up for iFit. When I purcahed the machine it gave a 30 day tril to iFit. My wife singe-up and decided to cancel. Well they started charging me the Pro rate. I never used it and never logged into iFit but I was getting charge nonetheless. My wife thought the iFit bill each month was me paying it off since she deals with CC, but I paid for it in full. I was charged for 2 years of Pro service for something I never used or even logged into. Their customer service said they "see" I never activated an iFit account or used the service but refused any type of refund. I never received a single email from them regarding renewal or charges either. They have a clause in their EULA that states that issues wold be resolved by an arbitrator of their choosing. Yuck! In the end they called us back and gave my wife my 2 years of service. That's not what we wanted but no other recourse. They will not escalate an issue beyond customer service supervisor. They told me they delete my credit card and I sure hope they did.

Other issues include not having a hard MAC address and not being able to assign a static IP address. We use access restrictions at our house for all devices and this is the only device where you cannot set a static IP and it always has a random MAC address when you connect to WIFI. This is a real pain and a simple fix but I doubt they will fix it, customers last.

I wont go on the plethora of bugs in the software but there's been a ton and my wife always lets me know since I bought her the machine. We almost sent it back when we got it but there was a $750 restocking fee and we had to eat shipping.

While I do think the treadmill has great features I would never buy another one, it's been a horrible experience and it's very obvious they do everything they can to make the experience a pain in the butt. I feel for the customer service people, but if you can, find a better company to work for.

The newest update of the iFit OS to my *expensive* NordicTrack incline trainer removed Light Mode entirely. All screens are now shades of medium to dark blue with a bit of black and white thrown in. For those of us with poor vision or whose migraines are triggered by eye strain, it's unusable. iFit "support" told me the only solution is to roll back the update and turn off wi-fi until they deign to restore the functionality in some potential future update. (How we're supposed to learn it's available, I don't know. Are we expected to haunt their blog?)

For those with paid memberships, turning off wi-fi cuts off access to ALL paid features, by the way.

They sell you an expensive machine, but then you must pay an annual subscription just for basic things! It's a rip off.

The worst experience so far. Ordered a part 3 weeks ago. Have not received and they can not explain why

I subscribed to a 3-year iFit membership to save money, and after one year I had to move from a house to an apartment where my treadmill and bike wouldn’t fit. After selling the equipment, I contacted iFit to cancel and request a prorated refund. Despite being a long-time customer for years prior, they refused any refund.

On top of that, the software frequently caused issues, updates often failed within the app, forcing me to call customer support just to get things working again. After this experience, I wouldn’t return to iFit and would choose Peloton instead if I purchase new equipment in the future.

Worst experience, online customer support, great if you get the right person. Software clunky. Unable to connect to the internet on my treadmill, and they are unable to help. Every time I try to connect to the service, it silently fails with unable to connect! Now this is a large company praying on people.

IFit discontinued my membership and now wants me to pay more because the deal that I was on doesn't exist. My CC expired and even though I entered my new one, for some reason they couldn't charge to it. Rather than email me to let me know there was an issue, they canceled my membership. I only found out when I logged into use my bike. When I called to find out why they canceled it they indicated they do not tell customers if there are billing issues and will close the account without notice. Now they want me to pay $100s of dollars more than I had before to renew my membership. Shady company!

Nooit meer een loopband van Nordictrack!!! Een loopband van 3000 euro en nul service. Nieuwe printplaat besteld. Deze was ontploft!! Nu kan de software niet meer updaten van ifit en is mijn loopband onbruikbaar! Na maanden van mailen en pogen om telefonisch contact te krijgen, kregen we te horen dat ze ons niet helpen. IFIT NOOIT MEER!

Hat man ein Gerät gekauft, witd man implizit dazu gezwungen ein Abonnement abzuschliessen. Habe ich erstmal nicht gemacht. Da kann ich für diese Kosten göeich ins Fitnessstudio gehen. Anfangs liefen die "kostenlosen" Trainings noch. Jetzt geht fast gar nichts mehr! Finger weg!

If I could give it lower stars I would…. Barely works half the time. I’ve only had it a year and it is already breaking.

I purchased the ProForm Pro 9000 around 10 months ago, and I’m already seeing rust forming on the machine. For a treadmill at this price point, this is incredibly disappointing. I followed all cleaning and maintenance instructions exactly as outlined in the manual, so I expected the materials to withstand normal use, including exposure to moisture and sweat.

Unfortunately, the customer service experience has been equally frustrating. Instead of receiving meaningful help or solutions, I was met with dismissive responses and assumptions that the issue was due to poor cleaning, wear and tear, or moisture — none of which should be expected on a product less than a year old. No practical resolution has been offered.
Overall, I’m very unhappy with both the build quality and the lack of support. I expected far better from a company that promotes durability and reliabi

I like my nordictrac equipment but hate ifit! I have 4 nordictrac products (treadmill, bike, rower, mirror) three of them will not connect to ifit at all or will not stay connected. The treadmill has no way to set up progressive workouts (AI is a joke) and monitor fitness progress so I have been using it manually for the past year while my expensive annual membership ticks away unused. So very very sorry I bought ifit equiptment. I warn everyone that asks against buying it!

Their aggressive and frankly sneaky pricing approach leaves a bad taste. No way to switch off auto-renew unless you also cancel. But they don't tell you anywhere what happens if you cancel (i.e. will you enjoy the benefits up the the date that you have paid). You get no refund. So I just auto-renewed for £340 Outrageous... up from £314 last year). No warning, and no ability to get refund. Everything is obscure on the website to stop you from managing your membership. Very difficult to find a relevant contact number or e-mail address in Europe. Their ridiculous support bot is useless and points you to a US support number. So I'm leaving iFit, not solely because of the cost (I could hold my nose and suck it up), but the tone of the company just makes you feel like you are being ripped off and they want to squeeze every last cent out of you.

Après avoir acheté d'occasion un vélo Nordictrack VR19 j'ai constaté que celui ci ne fonctionnait
Jai contacté le sav
Tous mes interlocuteurs ont été au top
(aimables,à l'écoute,compétents)
Sans aucune demande de ma part,ils m'ont adressé à titre commercial une nouvelle console qui m'a permis de faire fonctionner mon vélo
Grand merci à tous
Jean Louis

I just returned my $3000 NordicTrack treadmill. This is the fourth Nordic track treadmill I’ve purchased. My first treadmill I paid a little over $1000 and put almost 4000 miles on it. It was awesome. My last treadmill I paid about $3000 for including Warranty and membership and it was defective out of the box. As soon as I turned it on it rattled and screeched like crazy and the touchscreen monitor did not operate properly. I contacted customer service, which is horrible and has been throughout my last two Nordic track/IFit purchases. I purchased this last treadmill through an upgrade program where they took my old treadmill as part of the upgrade and charged me $99. The old treadmill was still operational, but was hoping to upgrade to the top of the line better product, which did not happen. They would not refund me the $99 as they use a third-party vendor to install/Haul away treadmills. They absolutely refused to refund me this. Now I have no treadmill. They were supposed to send a technician to look at the new treadmill, and this never occurred.In my opinion, the quality of their products have significantly decreased over the years. It is obvious to me that they are not as sturdy and as strong as the older models and their quality control is horrible. Their customer service in my experience today was not good. I will never purchase another NordicTrack or IFit product again. This review has no bearing on the quality of the IFit trainers. They are exceptional! I have enjoyed many years of exercise with many of these trainers, which I will miss.