iFit Arvostelua 1 536

years after you cancel they attempt to charge. It's such an unethical company. avoid. bad experience. disputing charges.

iFit is badly designed. The current version feels like it should never have been released as is.

Some of the shortcomings:

1. Sleep mode doesn't work. The screen stays on indefinitely and you have to shut off the threadmill with the bottom switch.

2. BlueTooth has no "forget this device" so if you mistakenly click a BT device, you're stuck with that device trying to connect each time you get on the threadmill. You have to hit "disconnect" each time it decides to reconnect.

3. No display of heart rate. There is an ActivePulse widget (it displayed correctly once), but no way to get it to appear if it's not shown. There is a "widget" button, but it is dark blue, so disabled and not clickable. If I'm wearing a heart rate monitor, it's because I would like to monitor my heart rate while exercising. Mind blowing, I know.

4. Useless borders around the screen. Stick the buttons on the border so that you get "infinite height" and make them much easier to hit while you're running. Apple UI design documents have been freely available for over 40 years, someone on your software team should read them.

5. The incline and speed screen buttons go by 2. If you like 5 or 7 as speeds, you're out of luck. Hit 6 on screen and then adjust with the (too low) button on the plastic bezel below. If you're taller than 5'11", you'll have to stoop to reach them. If you stuck the buttons on the border, you could "stagger" them and have button for all speeds.

If I can give nothing as a star I will. Terrible, terrible customer service and product.

Please read ifit reviews before purchasing their treadmills. Alot of them trip switches and are not safe. The amount of money you pay for them you’d atleast expect a good product and customer service.

This company is a disgrace to American business. Just try to speak with someone to renew a simple membership - IMPOSSIBLE! When you do get through to a person, it is overseas and the language issues kick in. Then, they try to upsell you. We have had our Pro Form Vue for a few years, but trying to continue membership has become a nightmare each year. As a suggestion "FIND ANOTHER PRODUCT"!

Outstanding service. David Rynott was professional, friendly, and extremely helpful. Everything was explained clearly and I felt well supported throughout. Highly recommend. Solved my issue in finding a seat for my exercise bike so professionally and so quickly.

I wished I could give it a 0 score, but Trustpilot won't let me. They used to have an individual membership plan which was a good product at a sensible price. They've now changed all the membership plans and have closed the individual membership and forced users with linked machines to have to have the family membership plan. So as a single membership user, its absolutely killed the value for money now effectively the cost is more than trippled what I was paying. Contacted customer services today to discuss, and they won't even have a conversation about it. Definitely going somewhere else where I'll get value for money rather than stick with the robbery plan they're now providing. Awful service which I can no way recommend. DISMAL

This without question is the worst customer service I have ever dealt with in my life. All they care about is getting your subscription and then after that not doing anything they say they will do or offer even if they put it in emails it’s just ignored. I was even told by them on my last review that they reached out and tried to contacted me which is totally untrue. You will get bombarded by offers of discount subscription, even if you’ve got 10/11 months left on your existing one. on the bright side there are lots of other companies that offer a very similar service so that’s where I’ll be going next.

I canceled my I fit subscription and they continued taking money out of my account and lied said it was never canceled at all and wouldn't give me full refund. Never give them bank or credit card info they will take money out of your account whenever they want and say you never canceled.

Any treadmill that comes with iFit should be an automatic no go for you. DO NOT BUY ANY TREADMILL with this app. If the support for it is discontinued (which happens often) or if the software stops working properly - you're stuck with a hunk of metal YOU CANNOT USE. DO not buy ANY threadmill that has this software. This is the reason I will never ever again own another ProForm or NordickTrack, same for my friends.

The product itself was fine. However, the customer service is horrible. I discovered that I was charged, without consent, $699 for a 2 year renewal. I have always been month to month. I called to question this charge and was told because it was after 30 days they would not refund my money. Again, I did not authorize this charge to my account. I immediately canceled and will not use them again.

Absolutely awful company. Took subscription monthly but membership would not update past free. Tried to speak with customer service but kept being told I have a free account. No attempt to sort the issue out, just told me to sort it out with Google. Worst experience i have had with an app!

We bought an iFit rower via FitShop. 3-5 shipping days were more like 10 but I appreciate it was over the Christmas period. The rower arrived with a small plastic rolling cap broken and a screw missing. Both are vital to the rower's operation.

First of all you can't call them or use a chat support, you only have one option: to send an email. So I did, with details of the broken part. 2 Days later I received a response with additional questions (that could have been answered using the order details I provided earlier). Responded immediately with the requested information and no response since (4 days ago). As long as you have an alternative, please consider buying from them and not from this company.

Tapis énorme et rangement impossible, gros problèmes avec la courroie qu'il faut sans cesse remettre en place avec un système de réglage douteux. Pas d'arrêt progressif de la marche, il faut sauter sur les côtés et arrêter... très archaïque !
Je ne recommande vraiment pas cette marque qui vend à prix d'or du matériel qui le vaut pas.

Really poor experience so far. Nordic Track 1750 Treadmill arrived on Friday and it’s not working. Seems like there is a software issue with Ifit and I can’t use it on manual mode either. There’s no number to call. You have to log a job on their ticking system which says they’ll get back to you in 48 hours. I’m travelling next week so this is not convenient and I doubt I’ll be able to speak to them. Wasn’t cheap and I’d expect the customer service to be better. Really disappointed with experience so far. There should be a number you can call.

ukradli mi pieniądze z karty imo, ze miałem wstrzymaną subskrypcję. 10 maili wysłałem - żadnej odpowiedzi. i teraz mi znów przesłali, że mnie obciążą na ponad 600 usd.

Bon tapis, SAUF que nous avons eu la planche du tapis qui a cédée après moins 9 mois d'utilisation (couple poids léger). Après un parcours du combattant pour obtenir un SAV nous avons finalement obtenu un rendez-vous 2 mois après. Une fois sur place le technicien constate que la planche est cassée.. La commande de la pièce prend 2 mois supplémentaire. Une fois reçue le technicien revient pour la changer. MAIS il s'aperçoit que la planche reçue est aussi cassée... après 3 semaines d'attente supplémentaire ils décident de nous changer le tapis pour un nouveau modèle. SAUF que le nouveau modèle est moins large que le précédant... Sympa. Nous acceptons tout de même, ne souhaitant pas attendre 6 mois de plus ! MAIS ce n'est pas fini, 8 mois après le nouveau nous constatons une souplesse de la planche. En regardant de plus prêt nous nous apperçevons que la planche est en train de céder... Re-parcours du combattant avec le sav.. Commande d'une nouvelle planche. On précise bien ce qui nous ai arrivé avec la première planche et on répète à de très nombreuses reprises et mails qu'il faut faire attention de ne pas reproduire l'erreur de la première planche qui est arrivée cassée. Et bin vous savez quoi? la planche est arrivée en bonne état après 3 mois d'attente Mais c'était PAS LA BONNE !!!!!!!!!!!!!! modèle éronné sur tout le conteneur qu'ils avaient en stock on doit attendre encore 2 mois pour un nouvel arrivage de planche. Lors du premier souci un abonnement IFIT que nous payons avait été offert pour un an (sachant que de toute façon on avait pas pu s'en servir pendant quasi 7 mois... Mais pas pour la deuxième fois, on a même du payer le déplacmeent du technicien alors que selon le droit français la garantie de l'appareil aurait du être prolongée d'un an étant donné l'échange de l'appareil et sans compter les délais sans pouvoir s'en servir. Bref Hier je tente de renouveler mon abonnement IFIT sur le tapis parce que le renouvellement auto n'a pas fonctionné. Je constate sur mon compte que le prélèvement a été effectué 2 fois soit 2x 396€!!! Je viens de passer 30 minutes à épeler mon adresse postale en anglais avec un numéro payant aux états unis (je parle anglais , mais elle pas très bien semble-t'il) tout ça pour me dire à la fin qu'elle ne peut rien faire parce que j'ai un compte international qu'il faut que j'appelle un autre numéro (elle m'en donne 2 numéros dont un qui n'est pas attribué et l'autre qui dit que je dois rappeler à d'autres horaires)... J'ai trop hâte de devoir recommencer à expliquer tout ça demain quand le numéro me laissera contacter une personne qui voudra bien m'aider. Donc trop bien si vous n'avez pas de problème et que vous êtes prêt à payer un gros abonnement qui augmente au fil des ans !

Attention: Réponse suite à votre réponse à mon commentaire: IFIT ne m'a pas apporté de réponse non. Aucune réponse et aucun geste non non, c'est vraiment se moquer des gens que d'oser répondre ça à mon commentaire pour essayer de se "redorer le blason".. Vous descendez encore plus bas que ce que je pensait être possible. Bref! tout est dit

Their product is a defective product or they do it on purpose to sell parts after. I strongly alert people from buying machines from them.
I bought a Nordic Treadmill 3 years ago and it is fairly new as i have only used it at most about 10-15 times altogether. However, the console software stopped working out of a sudden and when called them they suggested to buy a new console which was about $1,200. For a machine that was used that little it does not make sense to break and not work and then have to purchase new console every 2-3 years. Strongly suggest to not buy products from them.

Après une période de test je viens de m’abonner pour 3 ans à Ifit. Je trouve ce logiciel convenable. J’utilise surtout ifit pour programmer des run personnalisés et ainsi suivre, sur mon tapis, mon programme Runna. L’idéal serait de pouvoir importer des programmes type Runna sur son tapis ou l’appli, mais j’en demande pas tant. Donc si vous pouviez, s’il vous plaît, améliorer la partie création de course personnalisé ça me serait vraiment utile. Notamment j’aimerais :
- pouvoir établir des intervalles sur une distance ou une durée et pas uniquement sur la durée
- pouvoir établir des intervalles sur des durées de manière plus fine. Aujourd’hui on ne peut établir des durées d’intervalles que sur des durées pleine, genre 1, 2, 3 min etc… mais pas sur 2m10 s par exemple. C’est vraiment très regrettable
- pouvoir modifier un programme qui a été créé , aujourd’hui ce n’est pas possible
- pouvoir créer des programmes depuis l’appli de type intervalle depuis l’appli. Aujourd’hui seule des courses sur plan type Google Maps peuvent être créer depuis l’appli et ça ne m’intéresse pas vraiment

Merci d’avance 👍

HORRID service! I tried to simply update my credit card to renew membership, couldn’t do so on the treadmill screen which kept charging the card on file. I tried to update via the QR code link, which took me to a blank iFit page without credit card input fields.

I called customer service, got someone who spoke poor English and connection faded in and out. She couldn’t update credit card info. I asked for issue escalation. She put me on hold and came back to say her supervisor said it was all out of her hands.

No subscription for me. If they can’t figure out how to easily accept my money!

Treadmill is okay, IFit is garbage.
This is probably the worst software someone can design, You can't do shit with the treadmill without the paid version of IFit, even custom workouts and upload to garmin / strava are behind the pay wall.