The Hyde Group Arvostelua 

⭐☆☆☆☆ | New build, same old problems — unresolved issues and poor management
Resident since 2023 | New build property

I moved into this brand-new Hyde Housing property in 2023. Six months later, issues began that still have not been properly fixed, despite countless reports and promises.

1. Severe and ongoing pipe noise
Around 6 months after moving in, loud, constant noise started coming from the water pipes. It sounds like vibration, humming, and banging that travels through the walls and floors. I have reported this more than 10 times — and I am not alone: multiple neighbours have complained about the exact same issue. Yet to this day, no proper diagnosis or permanent fix has been carried out. This is a new build; such defects should not be ignored for years.

2. Communal doors — loud banging and tampering
The main entrance doors are supposed to have soft-close mechanisms, but instead they slam shut with a loud, heavy bang every single time. I have repeatedly asked maintenance to adjust them. Each time they do, the settings are soon changed back, and the slamming returns. It is clear the doors are being tampered with — yet Hyde has put no measures in place to stop this or secure the adjustments.

This noise is unbearable: it disrupts sleep, causes stress, and for me personally, triggers my asthma and affects my breathing. It is not just an inconvenience — it impacts my health and right to quiet enjoyment of my home.

I expect far better from a housing association managing a new build. Issues reported repeatedly should be investigated properly, fixed for good, and protected from being altered again. Right now, it feels like complaints are logged but not acted on.

I urge Hyde to:
✅ Carry out a full inspection of the pipework to find and resolve the noise
✅ Fit proper, secure soft-close mechanisms or locks on the doors so they cannot be tampered with
✅ Take responsibility for these defects and provide clear timescales

Until then, I cannot recommend Hyde services or First Port there managing agent team

Gert job dun at my flat

Repairs completed by a professional worker. Didn't have to wait long for appointment and the booking was quick.

Currently working with Amanda on a property we love. So far, she has been attentive, responsive and so helpful!
Mark who is part of their financial qualifier panel has also been great.

The guy was brilliant ,friendly and helpful

My experience with this joke of a company is getting more and more awful by the day.
In the span of 2 years they raised my service charge, which I consider more of a donation since no bloody service has ever been provided - from 17 to 172 pounds for no reason whatsoever. Since apparently this isn't enough, last month they charged 240 pounds with no explanation.
So far I've contacted them 5 times and no one bothered to refund my money.

My review is about village heating am shocked really one of village heating engineers came to my mums house to repair boiler wasn’t able to fix it he came twice then he said he’s new to the company just months with the company but the company is shit bla bla not a good company to work for , to be fair i see new engineers every other week company must be shit for people to keep leaving…..now reason why am making this review this village heating guy told my mom he can do the repairs private as long she willing to pay because village heating is shit company I thought this guy must be mad asking my mom for money to fix her boiler even though you said you just started working with them we told him we’ll think about it
Completely disappointed

contact them 2 weeks ago to report a communal repair, got the reply " I have sent over your case and details to the neighborhood team and requested the team to look into this for you and provide an update "
... 2 weeks on still waiting... !!
Decided to cancel direct debit and no further payment , done !

Thanks guys for turning up so quickly for us!

I am writing this out of pure desperation and anger. For the last four months, my family has been forced to live in a severe, hazardous mouse and vermin infestation managed by Hyde Housing. Despite constant complaints, they send contractors who do the bare minimum, and now mice are actively crawling inside my children's beds.My daughter is autistic, vulnerable, and has no sense of danger. She recently handled mouse droppings and has now been rushed to an out-of-hours medical clinic with a severe high temperature, a fungal/urinary infection, and continuous vomiting. Doctors are highly concerned about dangerous rodent-borne illnesses like Leptospirosis.Worse, this is the second time Hyde's neglect has put her in the hospital. Weeks ago, their pest control contractors emptied our storage into the bedroom to find mouse holes and left the dangerous mess behind. Because of this hazard, my autistic daughter dropped a heavy piece of luggage on herself and was hospitalised because she couldn't move her arm.Hyde has formally rejected letters from our doctor requesting basic safety adjustments under the Equality Act. They refused to install safety locks on the kitchen doors and lower cabinets to protect her from sharp knives and washing chemicals. They also refused to soundproof the windows for her severe sensory sensitivities.Hyde Housing is failing their legal safeguarding duties under the Children Act. They are actively forcing a disabled child to live in a life-threatening, disease-ridden environment. They ignore formal complaints, ignore medical evidence, and ignore the safety of children. Absolute disgrace.

Not a Hyde tenant (thank goodness) but that also makes it impossible to contact them as there are no phone options if you aren't a customer, no emails are replied to even if you include the word "complaint" in it several times, and a reply to this same issue on another review site for the reply "call us on..." When this is explicitly the number that is for customers only and the recorded preamble says they are only dealing with emergencies.

Oh, and you can't visit the office, about ten minutes away from me in Peterborough, because that's by appointment only, which is impossible to make.

Meanwhile the landscaping that I'm sure their tenants are paying to maintain in their service charge goes month after month untouched with thorny brambles encroaching through, over and under the fence into my garden.

An absolute comedy situation but I've more sympathy for some of the similar uncaring attitudes they exhibit to actual tenants of theirs among these reviews.

Hyde - if you reply, please include a method to make contact - a phone number I CAN use, or an email address that WILL reply (or reply to the emails I've already sent). Don't, please, say call the customer number or use the email addresses on your website.

Work man done all he could , and I’m Satisfied with job, I can Recommend all the work men I have had 100% for any work they done for me

Excellent service from electric man and fitted fan in quick time

The entire process was made so smooth and easy by Hyde. We love our property and would recommend this building and company for sure. The lovely Nadia was so brilliant and communicative, always kept us well informed and was always there to help. Thank you so much

Two contractors did a clean and tidy job. Was good to be able to open my windows again. Thank you.

The agent were professional

I had my windows repaired by Hyde groupe the contractor did a great job.

Excellent service, appointment was dealt with quickly and simply . Kept up to date throughout. Explained what needed to be done, service was provided in time specified. The repair person was knowledgeable, efficient, friendly and professional. Exceptional service that I have come to expect.