The Hyde Group Arvostelua 

Where polite and arrived within time frame allotted and very professional

I am approaching my 10th year of being a tenant of Hyde and the previous 9 years they have been faultless. Pre April I was given my annual rent increase but this year I have also had service charges applied. I live in a semi detached house and all the breakdown of the service charges implicate that of someone living in a flat with communal areas or someone living on a private road. Over the whole tenancy Hyde have never came to our property or anywhere near it to carry out these works. Tree cutting there are no trees near me. Grass committing I cut my garden and the council grass my self. Bin rental, I annually pay for my green bin myself and my other bins are part of my council tax. I took this service charge letters in good faith knowing that when I report it to Hyde they will clearly see it is a mistake and get rid of it. Nope been through 2 stage complaint process and they still think it’s viable to charge me for services I am not receiving. I will be disputing with ombudsman because I know legally this is incorrect. Anyone else having the same issue with service charges implicate from Hyde? Keep a look out online I will be making a thread to help you get them w removed, you shouldn’t be paying for services that you don’t receive and they have no right to charge you them regardless if they say it’s part of your “estate” your boss has he car mot’d each year. Do you have to pay for it because it’s part of work being open so he can get to work…. Hyde are a joke. Oh and if you ask for invoice proof they want to charge you £100 and the invoice don’t detail your property anyway

I am a single mother with a 10-year-old child.My property has no heating and no hot water.I contacted the emergency line, was given a four hour window, then called back and told it is not an emergency.When I challenged this, I was told emergency priority only applies to newborn babies, disabled, and elderly residents.Leaving a child in freezing conditions for 48 hours does not meet the criteria apparently that is a safeguarding issue.Your emergency criteria excluding children is unacceptable.I require urgent resolution today, not Monday.

The engineer was professional and had clear communication skills.
10 out of 10 for customer service.

repair was done very quickly and efficiently

the repair was repaired and he found the problem very quickly and easy and he knew his job and he done a good job .

After waiting 8 monthes for my mould and boiler to be fixed , the plasterer came in and fixed it for me there and then ! So happy and now my rash on my face has finaly gone , he was brilliant ! Thank you so much

I find Hyde do their best for their tenants and strive to sort out any issues as they arise. Thank you Hyde.

Very nice and polite men and tidy

Ricky is always polite and respectful when in my home 😊

It was an emergency plumbing job, he came really quickly was polite, tidy and very professional. Absolutely no complaints

Your workman failed to arrive to carry out the work, despite us rearranging our work schedule to be present. Not pleased.

Happy with the work that was carried out work man cleaned up behind himself

I was very happy with my repair, your colleague found that my extractor fan had possibly never worked properly. He rectified it and all working normally at last. One very happy tenant.

Top job and very clean work and polite

A builder come to look at the wall in the front off my house that has collapsed
From when he come took pictures and with that he booked an appointment to repair the wall. Two weeks later the wall was done and the builder was brilliant . Very happy.

The guy that come to my home was professional, did the job, and cleaned up his mess.

This company have contracted with UK Car Park Management Ltd who have installed a camera and are now issuing parking fines to anybody entering the land behind some social housing in Elm Grove Southsea with no consideration of others who have a right of way over the land. No way of contacting them by phone and they don's respond to emails.