Home Essentials Arvostelua 

I don’t want to give one star. I am warning customers to stay away from this catalogue and to use more reputable places like Very and Littlewoods etc. This is a cowboy outfit and run very badly with appalling delivery services.

opened a account with them all good,Made a purchase and paid over the min amount required for the month just to get charged more interest thus taking away the payment i made and adding more to the account,Bit of a Doggy Company with there interest being added after you pay more than asked,get this account closed as not pay interest every month when i make more payment than the min amount asked ????

Ordered a bed on the 6th of the month, told it would be 5 working days then told delivery would be the 15th. Took the day off work to be home and receive. Item never arrived. Contacted support who told me it would be delivered next working day on the 15th. I corrected him and said it’s the 15th today. Then he said well it will be 5 working days from the 15th. I swear there are just making it up at this point. How am I even meant to be home to receive if they don’t know the date. P.S ordered the Mattress from next got to pick the date of delivery… came in 3 days.

This company is a joke. Everything I have ordered is either broken or doesn't turn up. I had a direct debit set up and they kept saying I needed to pay them which i had .They would send me letters saying I havnt paid . So rang the bank and the money had come out. No carnt access my account and they have sent it to another company for payment for no reason because I have being paying and I have proof. Completely baffled by this company and I kind of glad I don't have to deal with them anymore but I will be seeking legal advice.

Home Essentials are totally inept
Order no: 2755006
A large order of bedding meant to be delivered today. One item turned up. Where was the rest? Customer service didn't know, the said they would charge me for the one item. I told them to pick up the one item and refund me. They would not tell me if they will refund in full for the complete crew-up of their making. What a waist of time. The worst customer service I've ever experienced. My first order and last, never again!

Date of experience: 22 March 2024

I have no recollection of ordering anything from this company. Yet, yesterday I got a letter in the post saying, 'we did not internal checks when you placed your recent order. As a result of these checks, we've had to cancel your order.' What the ....? Do I call the number on the letter, or leave it? They have my name, but the title was wrong...

They send faulty goods, customer returns we had a kitchen bread maker delivered that had an pre-opened box with blatant signs of use. We returned the item ordered a new one and that one only worked a handful of times. Beware of electrical items

This is an extremely untrustworthy company, who agreed to send me a refund for shoddy goods, but are now refusing to pay up. DO NOT USE them, or their offshoot company Essentials2publik. The merchandise is as shabby as the name. They have a disgraceful approach and are as dishonest as politicians.

I ordered a new TV from Home Essentials on 27th December and it arrived on 3rd January. Opened the box and the screen was cracked and broken.

Called customer services helpline and was spoken to by the most rude and obnoxious call handler I think i've ever experienced. She told me there was 'nothing she can do" and to go to the Chatbot and upload pictures.

After doing this the Chatbot tells me I should call the customer services helpline! So I called them again and spoke to a different handler who explained that I need to book a return to secure a refund, when all I wanted was a replacement.

I was told a replacement could not be sent until the damaged TV was sent back so I had to reorder a second TV on my account and the handler also explained that it wasn't possible for me to pay extra and speed up the delivery, which is expected to be the 10th January which is not within the 3-5 days delivery window they offer.

Really disappointed with this company.

The interest is greater than the payments so the debt will never go away. Theres no way of emailing to stop the interest you have to ring so no disabled access so screwed

I ordered some knives before xmas ,not recieved yet ,no fed ex data,ie they say they tried to deliver but no card left no van seen on cctv.
Sent a few emails to my home essentials
No reply ,is this the way to do bussiness
Hugely dissapointed
Mark demain

Not a great company... goods came damaged offered a refund but didn't add it to account so had to chase it up. Paid double every week but was charged more than I paid so I would never be out of debt to them.. paid in full and closed account.. would not recommend customer service is also shocking

This company is owned by n brown group plc they are in trouble on shares market .their answer to this is hike interest .the interest was 36.5% year 2000 this year interest has gone up to 59.5% .Best thing you can do is do not let your credit go up otherwise the interest hike is to make your account unaffordable meaning your payement will go on longer .or stay away from this group do your check first. Trying to clear their account and close it after speaking to fca

First time ordering from this company.
Will be my last.
Bought a black Candy undercounter fridge.
Received my delivery date then they emailed saying the item was out of stock and would deliver when back in stock.
Then the fridge arrived when it originally was supposed to.
The delivery men were from Scotland and they were nice, helpful & friendly.
I am extremely unhappy with the fridge though.
I believe they have sent me a used returned fridge.
The casing of the fridge was badly marked with bad scratching/scoring along the whole bottom side from back to front of the fridge. A good 2-3 inches high.
The fridge was put in place for me by an electrician so the other side may be the same I can't see it because it is against the wall.
Being disabled I can't move it as it sits on top of the worktop.
I had been without a fridge for a couple of months after moving house and was ill from using milk every day that hadn't been refrigerated.
Being disabled and going so long without a fridge I couldn't be bothered with the hassle of returning.
The back feet of the fridge (If you could call them feet) was just flat bare metal plates, which could damage my new worktop.
I only had it less than a week, just a few days, and had only put a small amount of items in it, these items were jugs of milk in the door, cartons of chocolate milk and some yoghurts, nothing foodi that could leave crumbs.
I had bought some of them plastic mats you put on fridge shelves to keep the shelves clean so went to put them in before I got a proper shop in and while the fridge was pretty much empty.
These mats had to be trimmed to fit the shelves. When I removed the shelves to do this as I turned the shelves around I could see crumbs under the beading parts that are on the edges of the shelves which when I pulled off the crumbs became more visible.
I had no food in the fridge yet that could have left crumbs, it had only been a few days.
The fridge is also quite noisy which is really annoying to me as I have Hyperacusis.
Extremely unhappy customer.
I will never buy from this company again.
Would give no stars really.
I left a review with photos which they said was live on their site but I can't find it anywhere.
When I click the link in my email that says "see your review" it just takes me to their main website page.
I have looked through reviews around date mine was supposedly published and it is not there.

I have had deliveries sent to my home on numerous occasions but.....
I DO T HAVE AN ACCOUNT with them but no one will help. Just happened again. Still no help from customer service...surprisingly they can't match my name to account
Just be wary

Had home essentials catalogue for quiet a few years now which is part of jacamo but wish you could use top cashback like u can on there other partner catalogues I think it be more appealing to customers

First time ordering with this company and was simple and Hassle free. Ordered a surround sound system for my television. It was dispatched the next day with tracking provided and was delivered within 2 days. Happy with the service of this company will definitely be back.

This company is the worst ever I have used they cancelled my order for me .
2 weeks later the order turned up and I tried to return it but was told the 28 day return period as past so I have to pay for it .
What a terrible company to use please becareful when using this company

Ordered a mobile phone I never received. All home essentials said was the tracking was in my street and I have to pay for it , even though the picture the delivery driver had was not my door and the person who signed for it wasn't me different colour skin to me and a woman. Home essentials haven't took my complaint seriously. Not answered any of my questions about section 75 refund or buyer protection. It was all about how great their tracking is, that was manipulated to suit home essentials. All I get from a declan Mcmenamin the fraud officer in an email is go tell Financial ombusman we don't care. How is that right I have to pay for something I haven't received. Really shocking customer service. And for the prevlage i get my account closed and no offer of a replacement or refund. Don't use this company.

I see home essentials JD WILLIAMS only reply on here when there is a positive review about them. They don't care if you have an issue or that your item hasn't arrived. They just pass you on the Financial Ombudsman. And threaten you about not missing payments and bailiffs and how it will impact on my credit file if I don't co operate with them .

I would like to speak to declan Mcmenamin on a phone call not a email that he can hide behind who sits in judgement on who can get a refund.

Not once has someone from home essentials JD WILLIAMS explained anything fully to me only 1 sentence emails.

I ring up but the so called customer service advisor isn't qualified to answer my questions and ignorantly hangs up.

I need to speak to declan Mcmenamin as he has said some personal stuff about me in emails and he avoids my questions when I asked him what he meant.

All JD Williams want to do is con/rip off/ steal/discriminate against customers .

It was my first order from home essentials and their delivery driver delivered it to wrong address and gave item to a woman with different colour skin to me. How is this right that home essentials only evidence is a tracker that gets manipulated and pin point moved.

I've sent proof to declan Mcmenamin that the door wasn't mine but he wasn't interested and hid behind his email saying Ombudsman, Ombudsman. Haha.

Not once have I said a parcel hadn't arrived before then I'd understand its my first order.

The item is £130 all this stress for that small amount.

JD WILLIAMS are racist and discriminate against people who say they have a problem ie parcel not arriving and force them to pay like they are Coercing me to do.

I haven't received item how is it fair I have to pay for something I haven't received, its really worrying JD WILLIAMS do this.

Not one phone call to sort anything or rectify this situation out just meaningless emails.

They just want to provoke a reaction from me and then they will play the victims saying oh you swore at me im just doing my job. They can't be doing their job if they are not qualified to answer my question.

What a horrible company .

It would be nice to get a response via phone call from declan Mcmenamin but I won't hold my breath