Home Essentials Arvostelua 

Quick & easy

Easy to follow

Brilliant! I wish every account could be paid this way!

Very easy to use system,I found it very useful.

The ease of making a payment

Fiz uma encomenda na qual paguei 3 euros pelo seguro. A encomenda nao me chegou a casa. Nao tenho nenhum reembolso e ja os contactei e eles nao me responderam

I received excellent customer service regarding my issue with my product. Geri was polite and understanding.
Would recommend.

On the ball, always on time

I've been a account holder for a short while, it started of fine but then got out of control. I orded a shark cordless vac,evri by there own tracking says they hadn't delivered my item for 2 weeks now. However home essential think that they can still charge me for this item even when I've contacted them 10 times. I've had to get the financial ombudsman involved.

I reported them for fraud after they sent me an email directing me to trackerly.net to track my late parcel. Trackerly.net asked me for £1 to track my parcel which looks and smells like a scam. Customer service told me they were unfamiliar with trackerly.net. How can that be when they sent me the link to it. Look it up. Trackerly.net is a scam. I shall be calling the police after work to investigate this further. They refused to give me a refund when I pointed this out to them. I don't know what's coming in the mail but Ill be giving whatever comes to the police. These are scum bags, I warn you to stay away.

Have also posted this on Simply Be because they are the same company they just split home wares on to a different site, but its all under the same account.

Have Simply Been the worst!

DO NOT USE! Stay away! We purchased a double mattress in September last year. We were sent a single mattress. We contacted them and returned the single mattress. Our account was refunded. We then ordered the mattress again. They then refunded us for the first mattress again. We contacted them when we noticed and they reversed the refund. Fast forward to September this year, the mattress which said it had a 5 year warranty has lots it's firmness and is destroying out backs. I contacted them about it. We were told originally that we had already had an accidental refund so we couldn't return or have a refund. I explained we hadn't and after a while of explaining over and over someone actually looked in to our account and agreed that the refund had been reversed. We were told to contact the manufacturer about the mattress and they would provide a reference if they agreed that the mattress was faulty. We contacted the manufacturer who got back to us immediately, we sent some pics and they sent us a reference. They told us we could have a replacement or a refund. We decided we would prefer a refund or at least wanted to investigate what that would look like.

I contacted simply be who have simply been impossible. I had two questions...

1. Would the refund go towards that month's minimum payment. I asked this as we have had a really difficult month with our daughter needing some long distance hospital appointments and actually a refund going towards out minimum payment would have just been helpful and we would have ordered a new mattress.

2. What would we do with the old one, would we have to somehow send it back or could we just dispose of it.

Getting the answers has been so difficult. One conversation the person gave me different answers on the same conversation and then said they'd get someone to contact me. I heard nothing. I sent more emails, messages to the app and messaged on Facebook. Eventually someone got back to me but I had to give them all my account details before they'd answer the questions, even though I'd asked the questions and already given all those details online. And every reply has taken at least 3 days even when I've replied immediately.

They eventually told me I'd somehow have to securely repackage the double mattress, once it had been received it would be inspected and a refund would be issued in around 14 days. Meaning we'd be without any type of mattress for most likely a month (allowing for returning and re-ordering).

When I pushed back at that and how I was supposed to repackage a mattress I was told that they would contact the manufacturer and check if they would want it to be returned.

Heard nothing. So I contacted the manufacturer who said they had not had any communication from Simply Be, that they would not want the mattress unless we were doing a straight swap direct with them.

I then emailed Simply Be since their 2-3 days was now almost a week! And said I'd heard from the manufacturer and what they'd said.

I've just seen an email sent two days ago (I have been away for 2 days for work). The email states that they accidentally refunded me for the mattress originally and so we couldnt have a refund!

This has been going on since the end of September and we are nearly at the end of November!!!

They clearly have no intention of doing what they should be doing and I will be going to the financial ombudsman about this. Stay away, spend your money elsewhere!!!!

Definitely, no stars for this Business
I doubt I will get a response from Home Essentials. A package was thrown over my back
door on 19/10/24. Inside a hideous pair of trainers. I had not placed this order. Never heard of Home Essentials I'm a 68 year old pensioner. The parcel was addressed to a Mr Webb. My husband died recently.
Contact number was in South Africa, when I asked Daryl where I was ringing. ( I asked him to lock the account) When I rang 0871 231 2000,
and told the woman it was a scam/ fraud as whoever had ordered it had opened a credit account, she put the phone down on me. I am not having the parcel collected by a courier as it will go to the fraudsters.
This is causing me distress at a time I am grieving.
Gillian Webb
I want to know, when this account was set up in the name of MR Gillian Webb and who??

I've made 2 orders with this company and only received 1, ring up to chase it and everytime I'm told it's being escalated to a different department, 3 weeks now and still no resolve, getting really irritated constantly ringing and emailing the company just for nothing to change.
Now I don't want the original order anymore as I've gone elsewhere

0 stars!!!

Utterly disgusted by the service we have received! We were delivered a broken damaged Hisense oven which we had bought from Home Essentials and was delivered 14/09/2024 which we reported straight away. Repeated phone calls and emails and still no further along. We have now been without an oven as a family as we paid cash for the item we are out of pocket and don’t have money to buy another oven until this is collected and refunded. I can only presume they want to make interest on our money. The customer service is diabolical and they clearly read from a script and cannot solve problems quoting “back office” and you will get a response in “48” hours which never happens! If your customers are of the older generation I would be worried that this company will exploit you. Still no closer to a solution and without an oven and £400 out of pocket. Been on the phone again this evening and got another fob off what a disgusting way to treat people. RS

Made an order Sunday and payed extra for next day delivery . Thursday received apologies because late dispatch . Probably will get the item next week who knows . In case if i will want to cancel the order will get the refund after another 7 days .
Think twice before order anything on this website !!!!

Even one star is being generous. Avoid this catalogue their interest rates are extortionate your paying interest off every month not you actual balance! Ordered an electric scooter my son used it a handful of times and it just stopped working been emailing them every week as well as manufacture and still not heard back from them in 6 MONTHS!!! Shocking company…

I had high hopes when I signed up to Home essentials. Great convenient way to pay for goods. However, After my second statement with them, All paid up to date btw - my account freezes, they tell me it is under review and won't tell me why. I am up to date, ahead of payment date - Why would I not be able to use my account credit? My credit wasn't even nearly low.
They won't give me an answer and the review can go on as long as it wants - so they kind of kicked me out of my credit and won't tell me why?
I would avoid - it seems like a large company that has quite a number of other catalogue type companies under their belt.

-1 offer you credit you order they cancel then sell off your info to other marketing company's stay away from anything jd Williams corrupt company that sell you details on do not register with any JD Williams connected company this is what you will get and how your personal information is just sold on