Drove over 50 miles to collect it was grey not the white one I ordered obviously a display one as it was very dirty the person who served me had a I don’t care attitude and had no customer care
Sijainti
Vaihda sijaintiaEaston Lane, Winnall, Winnall, SO23 7UD Winchester, Hampshire, GB
•Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I've been a regular customer of the Winchester store for several years now and praise of the staff is long overdue. It was good to meet the managers Glen and Oz recently, who helped me with some bulk... Näytä lisää
It is good to be able to choose something in the store and then order online - so many online purchases turn out not to be as anticipated. Service was good. Previously we have had really bad experie... Näytä lisää
Yritys on vastannut
I was served by Alan who was poliet and friendly he helped me get next day delivery on my new lawnmower and another string on my strimmer. He helped explain the guarantee which was helpful. It was a g... Näytä lisää
Yrityksen tiedot
- Remonttitarvikeliike
- Kylpyhuonetarvikeliike
- Tee se itse -kauppa
- Huonekaluliike
- Puutarhamyymälä
- Keittiökalusteet
Tietoja yrityksestä Homebase - Winchester
Yrityksen kirjoittama
Homebase
Yrityksen kirjoittama
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Yhteystiedot
Easton Lane, Winnall, Winnall, SO23 7UD, Winchester, Hampshire, Yhdistynyt kuningaskunta
- 0345 640 7107
3,7
Keskitasoinen
74 arvostelua
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On vastannut 47 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Keith from the Winchester store was so…
Keith from the Winchester store was so so helpful, in torrential rain he happily loaded my car with 12 bags of 80L compost. He was super chatty and positive which is a rare find these days! Thank you keith xx
28. maaliskuuta 2024
Oma-aloitteinen arvostelu
An alternative to £20 delivery cost
Click & collect was efficient. Product and price competitive. With few Homebase stores Winchester is usually not an attractive pick up location but £20 delivery cost is ludicrous. Better not offer the service as you clearly don’t want customers to use it.
25. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Homebase - Winchester
Hi David,
We’re sorry you’ve had a disappointing experience. We pride ourselves on our customer service, so we really appreciate you bringing this to our attention.
Thanks,
Team Homebase
Very quick and easy to order via the…
Very quick and easy to order via the click and collect. I received a message once the shelf was ready and then picked up my purchase at my convenience.
25. maaliskuuta 2024
Oma-aloitteinen arvostelu
Click & Collected a damaged item.
Travelled from Southampton to Winchester to collect my item. Item was damaged, planter with chunks of the item missing from 2 sides. No more in stock, so a wasted journey. Find it poor that no one checked the item before confirming it was available for collection.
24. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Homebase - Winchester
Hello Andrew,
Thank you for your review, we're sorry to hear that your Click and Collect was not checked by the team. We have raised this with our store team to look into further to ensure this does not happen again in the future.
Kind Regards
Molly
CEO Response Team
Very Quick Service
Very Quick Service , good product at a good price
25. helmikuuta 2024
Oma-aloitteinen arvostelu
Always very helpful & friendly service from the Winchester team
I've been a regular customer of the Winchester store for several years now and praise of the staff is long overdue. It was good to meet the managers Glen and Oz recently, who helped me with some bulk purchasing and were a pleasure to deal with. I've regularly been served and helped by Chloe, Louise, Billy, Yassi and Alan who are always very patient and helpful. I've also recently been helped by a young chap with very shortly cut hair whose name I sadly can't remember but he's very professional and helpful. A great team and store.....a real credit to the company :)
17. joulukuuta 2023
Oma-aloitteinen arvostelu
Parts missing from window fastener kit. Will have to return.
Parts missing from window fasteners
29. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Homebase - Winchester
Hi A,
Thanks for your feedback. We’re sorry for any disappointment this has caused and we'd like to see how we can fix this for you. Please fill in your details at the following link ((https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb) and we’ll get back to you as quickly as possible.
Thanks,
Team Homebase
AVOID AT ALL COSTS! Homebase Winchester
AVOID AT ALL COSTS!! DO NOT BUY A KITCHEN FROM HOMEBASE (WINCHESTER). They highly recommended a kitchen fitter who has walked out ½ way installing our kitchen!! He damaged our new fridge, broke my oven knob, broke my washing machine programmer knob, smashed a glass ornament, damaged my hall wall and chipped the new work surfaces! When asked for his insurance details so I could claim, he gave false insurance information and false home address and legged it! HOMEBASE are taking NO responsibility even though THEY highly recommended him! I can't find this guy anywhere. He lives in Southampton. I'm left 2 weeks without a kitchen! It took me daily emailing, sending photographic evidence to be told its nothing to do with them! Disgusting company!
27. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Homebase - Winchester
Hi Kim,
We’re sorry you’ve had a disappointing experience. Our customers are incredibly important to us, and really appreciate you bringing this to our attention. All feedback enables us to grow and be a better Homebase for our customers, so thanks for taking the time to leave your review. We can confirm we do offer a referral service to our customers to choose a fitter of their choice, however all fitting contracts are private contracts between the customer and the fitter as Homebase are a supply only business. We can see that the escalations team are currently in communication with you regarding your case.
Thanks,
Team Homebase
The click and collect desk was…
The click and collect desk was unmanned, so I asked the lady on the till and she reassured me she could deal with my order. Friendly, helpful, prompt, knowledgeable and welcoming.
18. tammikuuta 2024
Oma-aloitteinen arvostelu
Went to pick up a order but couldn’t…
Went to pick up a order but couldn’t find it and gave me the display one and a fiver off
19. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Homebase - Winchester
Hi Kev,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
Friendly staff but do not take…
Friendly staff but do not take bluelight discount
18. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Homebase - Winchester
Hi Tony,
Thank you for your review, we will make sure it is fed back to the relevant teams.
Team Homebase
Online ordering easy -
It is good to be able to choose something in the store and then order online - so many online purchases turn out not to be as anticipated.
Service was good. Previously we have had really bad experiences with XPO deliveries but this was excellent. The online tracking allows you to see exactly where the truck is on its way to you.
Overall good buying experience and product ( tiles ) reasonable priced.
2. joulukuuta 2023
Vastaus yritykseltä Homebase - Winchester
Hi Sanna,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
Item wasn't available and this was the…
Item wasn't available and this was the third visit to buy. We will now try online
8. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Homebase - Winchester
Hi Victoria,
We’re sorry for any disappointment and would like to see how we can resolve this for you. Please fill in your details at the following link (https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb) and we’ll get back to you as quickly as possible.
Thanks,
Team Homebase
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