Holdcroft Motor Group Arvostelua 1 826

Bought a CX30 from Oldham Mazda through Josh Pickering - I did the transaction mainly via email and phone
If it wasn’t for Josh I wouldn’t have bought the car remotely like this
He was extremely helpful and responsive to any queries I had and sorted out a couple of issues rapidly during the process, of which I wouldn’t have bought the car if he hadn’t helped so well
He even delivered it personally from Oldham to Doncaster!
Great experience and I love the car so far! Geoff

This not the first that we have purchased a car from Hyundai Holdcroft and have always dealt with Carol who gave us a first class service as always Brilliant service

I would recommend Holdcroft Hyundai Hanley to friends and family because Jack was simply brilliant, a model example of professionalism, understanding and knowledge, a pleasure to deal with and a great lad!

A friendly thorough experience

I would recommend Holdcroft Hyundai Stockport because everyone I dealt with was welcoming and patient. They explained everything clearly, offered great advice without pressure, and made buying my car a really positive experience

The sales person, Abdul was really helpful and knowledgeable about the vehicle. He took time to explain things clearly and was willing to answer any questions.

The treatment and knowledge of product by salesman Andy Hogan

Got an MG HS trophy in April from Holdcroft warrington. I have had to hand the keys back last month after repeated battery issues. It has had 4 new batteries since getting this car. Out of the 28 weeks I had possession of the car I was able to use it for just over 9 weeks. Holdcroft has not been helpful in managing this. It went to my local MG dealership and Holdcroft asked for the car back to look at to decide whether to replace the car they had it for over 6 weeks before looking at it. I was also accused of “dumping the vehicle” at warrington despite the fact they had requested it back. They declined to change the car and I raised a complaint in July, had nothing back, re raised it in august and had nothing back and re raised it again in october still had nothing back. Terrible service from warrington branch

had an oil change brilliant did not expect full car check, radiator leaking, 2 minor issues with roll bar linkages, air conditioning needs service, seat belt needs tensioning, so booked it in , decided to have MOT done same time ,when i arrived did not know i wanted repairs done, just mot sat there for 2 1/2 hrs to be told failed MOT ON 2 FRACTURED COIL SPRINGS, THESE OCCURED 318 MILES LATER, ALL OF US NOT STUPID

Firstly the sale in 2022 went through smoothly apart from being told if I went over my mileage it would be fine as long as I swoped the car before the deal was up. This is completely untrue and basically lies!
The customer care has been dreadful I will never recommend them. I had a huge petrol leak this year which meant nissan having my car for 3 and a half months with only 1 update in this time, I had to ring for my own updates which they never really knew where they were up to. I was given a bright yellow courtesy car 5days after mine broken so this meant as a community worker I could not do my job properly. When I was finally given the car back, a couple of weeks later my warranty run out and I soon realised my electric driver side seat heater wasn't working (as you can imagine in the winter I need this working on late shifts) I rang nissan crewe hoping they would look at it for me considering it was only 2 weeks out of warranty and they had my car for 3.5 months, the staff stated as soon as nissan warranty runs out they don't do any good will!.
Another 2 weeks went by and this really grinded on me and the people I spoke to in the community stated they were shocked and advised I should speak with customer care.
I rang customer care who at first the gentleman was great and quite taken back by the fact Crewe had told me no good will gesture were ever done. After them looking in to it I had a call back stating they won't be doing anything about it and it was my responsibility to pay.
Absolutely appalling customer care. Im very disappointed considering the loyalty I gave them on 2 cars and the price I paid for them.
I will never deal with them again and try my best to discourage anyone else.
Thanks for reading i hope this saves someone else. Alana

All aspects of the purchase were fully explained to me and I was very happy with my eventual purchase. Overall a very pleasurable experience.

Andrew Bradley, the salesperson who looked after us, was very patient, explained everything very clearly and made the whole process of buying our first EV very smooth.

5 stars! ⭐⭐⭐⭐⭐
I had a brilliant experience buying my car here. The salesperson was really friendly, patient and helpful throughout, sorting everything quickly and keeping me updated. The whole process was smooth and stress-free, and even after I collected the car, their follow-up service was excellent. Highly recommend this dealership!

Brett was fab sorting out my new car. Polite, efficient and I am very pleased

Wes on the service desk was superb. My first time at Macclesfield and he explained the service and kept me informed through the whole process. All I could expect was delivered. First class customer service

In Warrington store!

Staff have cheated me deposit, as per our conversation, the refund will return to my account a few days after we decide not to buy the can. But up to now, almost 3 months, we still haven’t got it.

No one follow my return request

Brilliant experience & reassured me that the car i chose was a wise investment. The salesman was knowledgable & obliging to answer any questions i asked. He gained my
confidence & felt at ease to ask him without any nervousness

Went in to mazda show today to look and possibly to buy
Was in for more the 15 minutes looking at showroom car
Not one person asked if they could help
So I left
Nor very good service 😕

Bought a Hyundai i10 back in August and received excellent service from Anika. Very friendly and knowledgeable and I was given a great deal on my old car. Highly recommend this place.

I was happy with the service at Holdcroft Mazda Hanley because Natalie was simply brilliant from start to finish. I didn't really know what I was looking for and she took the time to outline different options to me and everything was explained really well. I never once felt any pressure or "pushing" and the whole process was just so simple and smooth. Nothing has been too much trouble and any questions I had were always answered straight away. My car is beautiful and was definitely the right choice. I couldn't be happier with it.