Holdcroft Motor Group Arvostelua 1 826

No nonsense and honest sales lady and very knowledgeable about the car . Lainie Beard is the young lady that helped us, she is helpful and not pushy at all this is our third Mazda and probably won’t be the last. thank you Mike the tired old geezer . 🤣 and Karen of course.

Four years ago I bought a 2017 Hyundai Tucson from Holdcroft. It had to be scrapped a couple of weeks ago (with not quite 90k on the clock) because the gearbox disintegrated. On top of that, it was burning two gallons of oil a year so the engine wouldn't have been far behind the gearbox, and the paint was peeling off - looking like a bad respray after a crash.
Wouldn't go near Holdcroft again.

Christian at Stoke on Trent Holdcroft - Brilliant customer service, really helpful and explained everything that i needed to know and more.

I purchased an approved used CX-5 from Oldham Mazda via distance sale, and the process has been flawless from start to finish. Joshua Pickering has gone above and beyond from the moment I first inquired about the car and has continued a high level of service even after I drove it home. Joshua has answered all my questions quickly and thoroughly and made the buying process so easy. The car itself is wonderful, and was thoroughly inspected, serviced and had a fresh MOT prior to handover. A huge selling point was the Mazda approved used warranty which comes with a number of benefits, but the customer service I have received from Joshua and Oldham Mazda is what sealed the deal. Buying a used car is incredibly stressful as you never know what problems you may inherit, but I feel very reassured that should anything go wrong, it will be sorted quickly. I feel certain I made an excellent choice of car simply because of where I bought it. Thank you so much Joshua!

The people, both in sales and servicing.
Plus of course the quality of the Volvo product.

Great Service at Honda Cheshire Oak buying a Honda CRV thanks Lee

Very helpful and supportive throughout the process

Paid a reservation fee for a Volvo on the company’s website. Promptly received a voicemail to say someone else had also paid a reservation fee on another platform, which is clearly a system that doesn’t work if two people can reserve the same car! The voicemail helpfully said the other person was viewing the car that morning and they’d call me by lunchtime either way…they didn’t! Three days of silence have now passed, so I guess the other person did buy the car. They still have my reservation fee though, which now leaves me with the hassle of chasing it up.

These processes are designed to provide a slick customer experience and yet in this case, did exactly the opposite.

The dealership is a long established business and this is the second car I've purchased from them. We agreed a fair exchange for my old vehicle and James from the sales team explained the various aspects of the deal. He was very fair, helpful and knowledgeable and he went out of his way to ensure the new car was fully equipped and prepared ready for collection.
Overall a pleasurable experience and I would highly recommend them

I am happy with the staff at Hyundai Stockport. Initially I signed up to a finance deal that was not right for me, when this became apparent everyone helped me understand the different types of finance and find the right one for me.

Terrible service yet again.Car in for a recall. Dropped off at 8.35am called service department at 1pm Replied Car has been done but just needs a wash , So would call me at 2pm.
Never called so went to collect car at 3pm Now saying car not washed as wash not working, and Never said would call me.
Joke service never buy a car from holdcroft again.

I had an electric handbrake switch on my Hyundai Tucson replaced under warranty in July 2024. I rang Hyundai as this had broken again, they appeared helpful, told me not to drive it in, get their roadside assistance to collect the car and they'll take care of everything. After a lengthy conversation we established that my car wouodny need a diagnostic, that they could quickly sort the replacement (within the next 2 days)
Later that evening, the AA arrived, told me I should've driven it in and they wouldn't take it. The garage was closed at this point too. What they did do was tell me theyd sort a courtesy car out and if nobody rang me that evening i should expect to hear from them the following morning (Im still waiting)
I took it the following morning to be told that despite parts having a two year warranty, this is not applicable because the part wasn't paid for by me and was covered in the warranty that had now expired. They want £165 for a diagnostic before they'll even look at repairing it. I argued that id been told differently on the phone but they suggested that this was a call centre call and it's not their policy.
I rang the call centre back, was promised a return phone call. After 6 hours I called back, they told me that the dealer would ring me by 17.30 to sort this out with me. Again, no call.
Staff clearly dont have a clue between them what the organisational policies are. If they'd told me about the charges in the first place i could've had this sorted quicker.

I had a very positive experience working with Will Greenhall at Stockport Hyundai. As someone who is time poor, I really valued how responsive and attentive he was throughout, with clear and timely communication from the outset.

He created a calm and unpressured experience, giving me the space I needed to make decisions while also offering helpful reminders to keep things moving - most of our discussion was by email. Everything was explained clearly in plain language, and he took care to make sure the car was properly set up at handover.
Professional, considerate and very easy to deal with. I would happily recommend him and will return.

From the moment I stepped into Holdcroft MG in Hanley, I was warmly welcomed and immediately felt like a valued customer. But the real standout of the experience was Fletcher, my salesperson, who is genuinely one of the best people I have ever dealt with in any customer-facing role.

I visited the dealership with my kids, and as any parent knows, car shopping can be a long and sometimes boring process for them. My son, who is 8, was starting to lose interest fairly quickly. Fletcher noticed this straight away and, without hesitation, went far beyond what anyone would reasonably expect. He kindly let my son use his phone to keep him entertained and even took the time to teach him a game so he could stay engaged and happy while I focused on finding my dream car. That small but incredibly thoughtful gesture made such a difference and really showed how much Fletcher cares about the whole customer experience, not just the sale.

From the very start, Fletcher was friendly, knowledgeable, and refreshingly honest. He took the time to really listen to what I was looking for instead of trying to push a quick sale. He asked thoughtful questions about my needs, budget, and preferences, making sure the options he showed me were genuinely suitable. I felt fully supported throughout the entire process, not just as a customer but as a parent trying to balance everything at once.

What truly set Fletcher apart was his patience and reassurance, especially as we got closer to closing time and I was conscious that we might need to leave soon. At no point did he make me feel rushed or under pressure. In fact, he did the complete opposite. He repeatedly reassured me that I could take as much time as I needed to go through the paperwork, ask questions, and test drive the car. He made it clear that his priority was ensuring I felt 1000 percent comfortable before making any decision.

And I had a lot of questions. A lot. Fletcher answered every single one with genuine care and attention, even when I asked the same question more than once. He never showed frustration or impatience. Instead, he remained calm, kind, and incredibly thorough, which made the entire experience feel relaxed, supportive, and genuinely enjoyable.

His product knowledge was outstanding, covering everything from engine specs and fuel efficiency to finance options, insurance considerations, and future servicing. His communication throughout was excellent, keeping me updated via calls, emails, and texts, always responding quickly and clearly. The whole journey, from test drive to paperwork to driving away, was smooth, seamless, and stress free.

He even followed up after I collected the car to make sure everything was going well and that I was happy, which really speaks volumes about his commitment to customer care.

The car itself is fantastic, but it was Fletcher’s exceptional service that truly made this experience memorable. It was never just about selling me a car. It was about making sure we all felt supported, listened to, and confident in our decision.

Because of this experience, I honestly would not even consider going anywhere else, now or in the future. Fletcher has completely set the standard for what customer service should look like.

Thank you, Fletcher, for making this such a positive, stress free, and genuinely outstanding experience. Holdcroft MG in Hanley is incredibly lucky to have you, and I will absolutely be recommending both you and the dealership to friends and family.

Cheshire oaks - simple and transparent sales experience. Thank you

Car was in poor condition with numerous faults. It had a large gap in Service History & wasn't in a condition commensurate with the indicated mileage.
Mike Shotbolt was extremely unpleasant to deal with.
Avoid the Holdcroft Group at all costs !

Keep well away from Holdcroft MG Warrington.
If you have ever had a PCP finance through this dealership and Santander, check your paperwork to make sure they have given you a PCP and not a fixed sum loan personal contract purchase. These two products are not the same. The fixed sum loan personal contract purchase takes away your consumer rights and you cannot voluntary terminate your contract after you have paid 50% of the price of the car. Santander have made this product especially to get round the consumer credit act 1975. Santander has removed any trace of a fixed sum loan personal contract purchase from their website. Santander have been reprimanded numerous times by the Financial Ombudsman for this scam and ordered the contract to be reversed and pay compensation.
Holdcroft MG states that there is no legal meaning to the term PCP. This is untrue as the Financial Conduct Authority has defined the meaning of a PCP and any judgements will use the Financial Conduct Authorities definition.
If you check your documents and find somewhere in the very small print or paperwork from Santander after you have drove the car away which mentions fixed sum loan personal contract purchase, I would bet that fixed sum loan personal contract purchase was never mentioned to you during the point of sale and you have no idea of the implications and was never explained to you.
You have been scammed.
My complaint about this mis selling is with the Financial Ombudsman.

I really can't thank Warrington holdcroft staff enough once again for there help kindness and empathy.
Always there to reassure me when the little things go wrong and nothing is to much trouble.
Would highly recommend
Thank you

I booked my car in for its first service at Holdcroft Solihull . I dealt with Sue who looked after me in her useful friendly and professional manner. Sue rang me to tell me as soon as it was ready to collect. The car on collection had been washed and vacuumed.
Thank you again for your usual excellent service 🙏👍.

Very pleasant and professional Volvo dealership.
Well organised and attentive customer service.
I don't live near Hanley but the purchase process was well organised and I felt valued.
When I collected the car everything was as described, the car was prepared as promised and Alan made the whole process very easy.
Great to deal with.