Holdcroft Motor Group Arvostelua 1 826

It has taken me from the 7th until 23rd to get someone to take ownership of the appalling service endured on the 7th. Start with a lack of parking, service reception staff that can't make eye contact and offer no information at all about the work to be carried out, continue with no update on progress or indeed car being ready. Upon collection the car interior reaks of petrol, no effort made to vent this or even let this customer know before I open the door. Same service receptionist then treats me like an idiot stating "It's fine that will soon go". Formal complaint raised with Hyundai UK who then took 9 days to take no action and forward the complaint to the dealer, that I was trying to let them know about. Today, still no contact from anyone, I rang Holdcroft Macclesfield and asked for General Manager (on holiday), arranged a call back from Andrew Salt, this occurred after he had aquainted himself with all the correspondence that had been 'sat on'. So, the 2nd star is because I've finally been acknowledged, been assured Andrew is looking into everything that I have brought to his attention with a view to bring the dealership up to the standard it has clearly fallen below. I'll have to watch the reviews for signs of improvement as I won't be returning in the short term.

Everyone in the showroom were very polite and nothing was to much trouble.

Awful service from Holdcroft. I took my MG4 to them in Stoke due to the car not charging properly and disconnecting itself on multiple chargers. It won't charge more than a few percent before disconnecting. They took all day to try and do some software updates, that failed. Then told me they'd raise a ticket with MG to resolve and call me back. Never had a call back. Just phoned in to find that they have no record of anything. I wasted an entire day next month and we've really been struggling with the car waiting for them to come back to us. Absolutely not acceptable behaviour. It's now degraded to a point where the safety features of the car aren't working. It won't fully stop and stay stopped using just the brakes and is unsafe to drive.

Gave us ample time for a test drive and look around the car without interference. Happy to show you all the features of the car. Really genuine people. Felt really happy that I bought a car from them.

would just like to thank Andrew Bradley at Hyundai Cheshire Oaks. He made the whole experience enjoyable and less terrifying for our eldest to buy an i10 and px her old car. A very personal service with nothing too much trouble. Highly recommended.

I dealt with Tony from used car sales and later Joe the manager at 'Holdcoft Handpicked' in Wolverhampton. I really don't like the process of buying a used car one bit. I must say that Tony and Joe managed to changed my perception. It was refreshing to come across such genuinely nice chaps who were completely honest and up-front. I would recommend these people without hesitation.

I had a brilliant experience purchasing my Kia Picanto from James.
He was well-prepared, professional, and made the whole process quick and hassle-free.
The delivery was fast and right on time, and the car arrived spotless, perfectly presented, and in excellent condition.
Really appreciate the effort and attention to detail — highly recommended!

Amazing staff and company

Superb Service from start to finish. The communication from Lauren Bebbington has been top notch throughout. I was asking a lot of questions and all have been answered fully and without delay. Thank you for help throughout the process. Highly recommended. Thanks Craig

GOOD SERVICE FROM THE SALES STAFF.
FOUND US THE VEHICLE WE WANTED AFTER SEVERAL MONTHS OF SEARCHING

I would heavily recommend choosing this comany for a new or used car as they deal with you in a professional manner without putting you under any sales pressute.

Great experience with verity , no woffle , just quick and efficient and mega helpful

Both Porick and Jaz were fantastic. Friendly, helpful and knowledgeable.
A great all round experience.... thank you.

Extremely friendly staff, never felt pressured to make a purchase, all information was explained well and made sure we fully understood.

I've just purchased a secondhand XC40 and have to say the best experience ever buying a used car. I'd seen all the brilliant reviews beforehand but even then the service provided by Marc exceeded all expectations. Would highly recommend this dealer. 11 out of 10 to Marc and Holdsworth!

I have bought four cars from them. On this occassion they immediately understood and had empathy and recommended a perfect solution. Faultless professional service.

Straightforward and professional service

They really look after you at Holdcroft. I didn't feel pressured and they took steps to make my used car look like new.

I had a problem with my car key that had come apart. Melissa and Tom could not have been for efficient, kind and mended the key .

Very friendly without being pushy sales person (Charlotte) who helped me to understand the car.