Herringshoes Arvostelua 

I love quality footwear and I make no apology for it! I own a few pairs of expensive boots but on the other side of the coin, I also own and wear several much cheaper pairs. One of the cheaper pairs needed a repair and a local boot mender was recommended to me. While I was speaking with him, he told me about the boots that he had just brought from Herring Shoes. I decided to have a look at their website. They are not cheap but also not horrendously expensive. I found a pair of all leather slip on shoes that really look the part. I ordered them and in just a few days they arrived. The packaging yells quality and the complimentary shoe cream and shoe horn are a nice touch. I did have a minor problem with my order, which was sorted out within minutes without any fuss or hassle. The shoes are wonderful, smart and very comfortable, all leather and made in Portugal which makes a refreshing change from being mass produced in Bangladesh or China, not that there's anything wrong in that and I do have shoes that were made in China. But the new shoes are a fabulous addition. Great footwear coupled with second-to-none customer service! Herring Shoes are a great find. Brian B

Ordered a pair of trainers arrived within 48 hours as promised.
Packed beautifully and a free bottle of cream is a lovely gesture.
My shoes arrived in its branded box with all correct packaging.
Thank you will definitely be back

It's a scam. I received some black, synthetic leather shoes in black color with no design and certainly not even similar to the ones I chose and paid for. SCAM

All in all, Herring is a superb one-stop shop for men’s footwear that customers across the globe should rely on. Let me explain why.

Over the last few months, I've ordered from Herring on three occasions. As an expatriate living on the other side of the world in Malaysia, I've been amazed at how quickly I receive Herring's shipments from the U.K. If the items don't need to be sourced from the manufacturer, then the order ships the same day or the following day - and I receive it within four days! Moreover, Herring makes orders for customers outside the U.K. a breeze by allowing them to pay import duties up front, meaning their orders are delivered fully landed. As a result, international customers avoid the hassle of settling import duties on their own and dealing with delayed deliveries.

Beyond the ordering experience, Herring not only offers its own product line but also offers an impressive range of footwear from four other British brands of note (Cheaney, Barker, Tricker’s, Loake) and an esteemed Portuguese brand (Carlos Santos). In all likelihood, Herring purveys the largest selection of dress shoes/boots of any retailer in the U.K. The best part is Herring tends to sell footwear from other brands at much lower prices than those brands list on their own websites - and I’m talking about discounts of £100 or more. Herring also has generous sales throughout the year and issues customers with 10% discount codes after every purchase.

As to the footwear itself, the styles range from smart casual to formal, and Herring helpfully provides the country of manufacture for every model on its website. While the footwear made in India is acceptable for everyday wear and could do in a pinch for dressier occasions, the footwear made in the U.K. and Portugal is markedly better in key areas (quality of the leather, sole material, stitching, finishing, etc.). In my opinion - which is based on my experiences wearing shoes sourced from the three aforementioned countries - a person pressed for money would be better served buying one pair of British-made shoes on sale (or one pair of Portuguese-made shoes) instead of several pairs of Indian-made shoes, but your mileage may vary.

Cheerio and happy shoe shopping!

I bought three pairs of tassel loafers from Herring. Two Herring own brand and one Barker.

Both Herring pairs were of substandard quality. The Barker ones were just faulty.

I contacted them. They said that "believe it or not" the first Herring pair wasn't substandard, despite the tassels being offset on one shoe. I didn't believe it; call me cynical.

The other pair they said were fine, "it must be your feet". I am however the proud owner of feet for which other shoe makers do not struggle to make shoes, which don't crease diagonally when I put them on (only on the left).

They said that the faulty Barkers weren't faulty, they had a "characteristic".

So I contacted Barker, who said "of course they are faulty, they should never have gone out".

Herring then ran with "Yebbut our T&Cs say if you wear them you've accepted them". It would be lovely if business were that simple. I would be selling wonky shoes to the masses at volume, safe in the knowledge that my T&Cs defended me from any trivial consumer rights nonsense.

So I decided to return the lot and not accept a replacement for the faulty Barkers, which I otherwise liked.

The response from Herring, "but we haven't done anything wrong".

Barker has now directly supplied me with the same shoes, at the same price, free from faults... sorry "characteristics".

Throughout all of this, I could not shake from my mind the dead parrot sketch. If you are unfamiliar, I suggest you look it up. Beautiful plumage, the Norwegian Blue...

I have given them two stars because, after their silly arguments, they did refund promptly.

Très bonne expérience client. J'ai commandé une paire trop grande et le retour et le renvoi d'une autre paire s'est passé sans le moindre encombre. De plus, le tout fut très rapide et sans frais supplémentaires. La communication via Whatsapp s'est avérée très utile et simple. La paire en question semble super, je dois encore les porter plus longtemps pour avoir un avis avéré.

Why do so many people exaggerate? So far so good, but who knows what will happen after using a company many times over a long period?

I've several pairs of high-end boots but Trickers, Loake and RM Williams and my Herring boots I bought in the sale are just as good. I love them! So comfortable, right out the box. Really good price on the sale too. Highly recommended.

easy to deal with, great service, and I like the quality of the Herring Shoes, which offer very good ratio of quality to cost. Nothing hidden, no smoke and mirrors, I own 2 pairs of Herring branded boots, which are made in India. I've not had to have either pair resoled yet, but they look like they will rebuild well enough.

Advised on purchasing a pair of Carlos Santos shoes saying that they were the same quality a Cheaney. I went ahead. After wearing the pair on maybe 15 to 20 occasions, I noticed loss of colour on the toe caps and vamp. Also noticed that the leather superficial layer was lifting off the undersurface. Given advice by Sean who basically told me that some chemical had come into contact with the shoes.
After long emails, they decided that the customer was wrong and that was it. £300 pounds on a pair of shoes rendered cosmetically unwearable compared to all my other shoes, some older and much cheaper.
Anyway, I told them put them in the bin.
Was told by Chris that Herring own brand is by Carlos Santos. It seems from other reviews that their own brand i.e. Carlos Santos aren't that great. Cheaney they are not. They aren't even up to Loake standard, even the Design range.
Basically they seem happy to lose a good customer with a genuine complaint.
Very poor show all round. Will not be buying from them again.

I made an on line purchase for a pair of shoes on the christmas day & requested the shoes to be delivered after the new year holidays. It was a brand new but discounted item at 50% the original price. The shoes arrived in pristine condition, nicely packed up in the original box with dust bags, extra laces & a tin of Herrings shoe cream. Mr Sean Prowse rom the customer services was extremely helpful & kept me updated step by step through out until I received the shoes. It was a wonderful experience & was my 2nd purchase from the Herring shoes. I would certainly purchase in future from them & strongly recommend any one this company.

The best customer service, what a team. I lost the buckle from my favourite bag and Sean went above and beyond to help replace it. Initially I was sent the wrong size, but on letting them know, they contacted the manufacturer, they don't sell my bag anymore, and I was sent a replacement. So happy to have my bag back to it's original state.
Highly recommend both the company and their products, my partner and I now have a number of their product and are always very happy with them....hence my disappointment at loosing the buckle.

Excellent customer service and a vast range of high quality footwear. I have bought Loakes and will stick to that brand. Unless I’ve had a particular manufacturer’s shoes previously I invariably end up sending them back as the size is usually wrong. If you’re unsure about getting the right size then order a returns label at checkout as returning them is very straightforward. Loake shoes are always a very good buy as I’ve got pairs I’ve worn for years. In my opinion they’re as good as Church or Cheaney and much better value. I can’t emphasise enough the importance of good quality cedar wood shoes trees. They are essential if you want your shoes to last for years. I wouldn’t hesitate to highly recommended Herring Shoes as their range is superb, extremely competitive prices and excellent personal customer service.

I wanted to share my recent experience as it really defines the service ethic at Herring. I had a very minor issue with a pair of shoes that I owned for 10 years or more and contacted Herring for assistance. I dealt with Sean Prowse who treated me like a king, proactively kept me up to date and resolved the issue in less than a week. This level of service is why I keep coming back. Well done Sean - such service is unbelievably rare these days.

Herring are great at selling other quality brand shoes. Just don't buy their own brand that they are trying to pass off as a quality shoe. Very prone to water damage, leather deteriorated very quickly, customer service appalling. I'll be going back to Loake, they last for years and can be resoled again and again. Herring shoes are going in the bin...

Very disappointed Every time I purchase a pair of Herring shoes or boots I never know I have them on .service and quality second to none

Herring shoes are good. The service price and quality are excellent.
I always go here first.

I have bought from Herring for the last 18 years. They are the best. I get delivery overseas and they arrive within a day ir two. Once, their website advertised a shoe at a mistakenly low price. They gave them to me at this price. Another time, they sold out of a shoe before my order was processed. They recommended a similar shoe and gave me free shoe trees. Herring is a superb company.

I have been buying from Herring Shoes for a few years now, as I like the quality of their shoes & boots, which is top notch. I am also a great fan of their customer service. The times that I have had to get in touch, their response times are very quick & always deal with any queries there & then, without delay.

Very thoughtful customer service and extremely quick delivery!