HellyHansen Arvostelua 

I purchased a jacket that started to delaminate and original receipt couldn't be located. Store credit for retail value was provided after sending photos of the product, including all tags showing it to be an authentic item. Straightforward process and customer service was easy to work with. I am a fan of all their product I have purchased in the past. This is the first issue I've come across

Jeg opprettet reklamasjonssak hos Helly Hansen 12.12.2025 vedrørende en jakke, med dokumentasjon, bilder og transaksjonsdetaljer

Etter lang behandlingstid ble jeg bedt om å sende jakken inn for reparasjon. Fraktetikett ble først sendt etter lengre purring, og jeg sendte deretter jakken inn. Pakken ble hentet av Helly Hansen/deres reparasjonspartner innen fristen kort tid etter 27.03.2026.

Per 26.05.2026 har det gått 165 dager siden saken ble opprettet, og rundt 60 dager siden jakken ble mottatt/hentet. Jeg har fremdeles verken fått jakken tilbake, fått ny jakke, fått refusjon, fått avslag eller mottatt noen konkret status

Dette er etter mitt syn svært dårlig kundebehandling. Det fremstår som om saken bare har stoppet opp, samtidig som jeg som kunde sitter uten produktet jeg har reklamert på. Jeg har ikke kunnet bruke jakken i hele vinter, hvilket var en vinterjakke

Jeg har tidligere hatt et godt inntrykk av Helly Hansen, men denne reklamasjonsprosessen har vært svært skuffende. Når et produkt sendes inn til reparasjon, må kunden i det minste kunne forvente en statusoppdatering og en løsning innen rimelig tid

Dette er for dårlig, jeg kommer ikke til å kjøpe fra Helly Hansen igjen i fremtiden, og fraråder nå alle jeg kjenner fra å kjøpe fra dere

Case number 00832011

They were comfy at the start but the quality is terrible. After 8 months holes started appearing in the base of both sides. The seams on the top starting to come apart too. Very disappointed

Nach 5 mal hin und her schreiben habe ich angerufen, weil mich der berater nie verstanden hat. dann leider die antwort, mit meinem code kann ich das modell der jacke nich tauschen. nur innerhalb des modells größe oder farbe. ich hätte sogar eine teurere jacke gekauft. aber der code wäre nicht mehr gültig gewesen. der kundenservice konnte nichts machen. da es ein 40% code war kam es für mich nicht in frage die richtige jacke zum vollpreis zu kaufen. daher muss jetzt leider alles komplett zurück. das nächste mal werde ich also eine große auswahlbestellung machen... ist das im sinne von helly hansen?

produkte sind denk ich nich schlecht. kann ich jetzt leider nurnich aus eigener erfahrung sagen können...

Very quick and positive response. Reinforces my belief that Helly Hanson is a quality product and they stand behind what they sell.

Retour rapide à ma question et régler la problématique

Je n’ai jamais eu un aussi bon service, retour rapide des emails, crédit accordée suite à un bris d’un manteau. Au delà de mes attentes. Je serai une cliente fidèle de Helly Hansen

Bought a pair of Men's Pinehurst Leather boots that are clearly brown on the photos on the website, in real life they are near black. Completely misleading.

Bestilte røde sneakers i skinn, fikk grønne i plast. Sendte i retur samme dag, og nå har det gått tre uker uten at de har returnert pengene. Be om anmeldelse det har de derimot gjort og den skal de få

Excellent service

Great product, fantastic warranty and customer service.

Excellent customer service for a defective products purchased a few months ago.
Thanks to the HH Team!

Seamless warranty experience. Store credit came quickly and without friction.

Had to contact customer service about an issue with a rain jacket.HH did a great job resolving my issue.I couldn’t be more happier with HH customer service

I had an issue with one of my jackets seems coming apart contacted customer service. They were very helpful and rectified the situation within my satisfaction. I’ll definitely keep buying and wearing hell Hansen.

Pantalon de ski Helly Hansen Men's Legendary 2 Way Stretch achete en novembre 2025 sur le site d'un distributeur, utilise en tout et pour tout une dizaine de fois cette saison. Avril 2026: le tissu s'est craque au niveau des fesses sur 2-3 cm, laissant apparaitre la doublure - apres une utilisation tout a fait normale... Pantalon desormais inutilisable. Pour le prix des articles, l'on s'attend a une qualite irreprochable; or ca n'est pas le cas. Last but not least: rejet de couvrir le dommage par la garantie par Helly Hansen car le dommage n'est soi-disant pas un defaut de fabrication, couture etc. Il est inacceptable de payer des vetements de ski aussi cher et d'etre confronte a des problemes de qualite de la sorte. J'avais achete un manteau de ski une annee precedente, qui avait deja eu un accroc. Encore une fois, probleme manifeste de qualite des produits... En outre, service client qui ne propose aucune alternative de reparation, ce qui pour moi est encore plus dommageable pour les clients. En bref, Helly Hansen, plus jamais pour ma part; ils m'ont definitivement perdue!

I had a great customer service experience. They provided me store credit for the value of the item that was damaged more that it should've been from normal wear and tear. The process was simple and it was apparent that HH is proud of their products and wants their customers to be 100% satisfied with the product. I wish more companies stood behind their products like HH does.

Absolutely outstanding experience with Helly Hansen customer service! The CNCT pockets are genuinely a game changer — super practical and well thought out. All the workwear is amazing quality too. Been wearing it for a month now and can’t fault the build quality. Huge shoutout to Adam, a Helly Hansen rep in the Shetlands, who went above and beyond to help me out with last minute waterproofs for site. Friendly, knowledgeable, and made the whole process effortless. Highly recommend 👏

Ordered from the website and provided correct delivery information but it seems like it's getting delivered to a pickup point accross town because they put in the wrong postal code.
As you can imagine, this makes its quite annoying to pickup and a waste of time.
Hopefully the item is as ordered. 5 min turned into a 40-60min pickup.

Smh

Edit from 2 star to 4

Seems like it was the postoffice that messed up. The label was correctly printed with the provided information.

Purchased down jacket for my wife 5 years ago and she had zipper started separating from jacket recently. Did not have actual receipt but did have some proof of purchase. Contacted HH customer service - they asked me to send info and pictures of the item in question. Answered a few questions along with sending photos and received a credit to HH store. Excellent service and company. Thank you!