HellyHansen Arvostelua 

I placed an order on the website and later processed a return, shipping the item back as instructed. After that, complete silence—for 30 long days. It wasn't until I took it upon myself to call customer support that I got any answers. Only then did they promise to issue a refund within a couple of days, claiming the funds had somehow gotten lost in transit.

Honestly, the lack of proactive communication and basic follow-through is deeply frustrating. Having to chase down my own money after a month of silence is completely unacceptable and leaves a terrible impression of their service.

Jeg købte en redningsvest, som senere viste sig at have en fejl. Ifølge Helly Hansen skulle den derfor destrueres og jeg ville efterfølgende få min penge retur. Det har jeg endnu ikke fået.

Sono un cliente fedele e di lunga data del marchio, iscritto al programma Pro Membership. Purtroppo devo constatare un netto peggioramento delle condizioni: la drastica riduzione dello sconto riservato ai professionisti e ai militari ha reso il sito ufficiale decisamente poco competitivo.
​Oggi, recandosi in un negozio fisico o presso un rivenditore autorizzato, è facilissimo trovare sconti pari o superiori, con l'immenso vantaggio di poter toccare con mano e provare i capi prima dell'acquisto, senza contare l'assenza di tempi d'attesa per la spedizione. In passato il programma offriva reali vantaggi che spingevano me e molti miei colleghi ad acquistare online e a fare passaparola positivo; ora, a causa di questi tagli, abbiamo quasi azzerato gli acquisti sul sito.
​La delusione è stata confermata anche dal servizio clienti che, a fronte di un feedback dettagliato e costruttivo inviato da parte mia, ha risposto unicamente con un messaggio freddo e interamente automatico, limitandosi a chiedere una recensione positiva senza entrare nel merito delle problematiche sollevate. Spero davvero che l'azienda decida di rivedere la propria politica e di tornare a valorizzare la fedeltà dei propri clienti.

Excellent customer service. Very prompt reply to a minor issue and extremely generous resolution.

HH was very easy to find / contact and they returned my inquiry within 24 hours and then resolved my issue within another 24 hours. I highly recommend them.

I got a pro account, love helly Henson, Good gear, great service(thanks Ashley:)

At least one order a year here and never had any surprise, fast shipping and great product.

I had an issue with a pair of flip-flops. The soul was coming unglued causing me to trip. I wrote customer service must have been 3 months after purchase. They applied store credit without an argument. All they wanted was a picture. This is how customer service should be. Ty

Great company. Had to warranty a jacket and within 12 hours of sending the claim the amount I paid was sent to me as store credit to buy another jacket

Great customer service! I asked for the warranty of my raincoat and they responded promptly! Very happy with the interaction!

One code in particular developed problems. This was a rare occurrence because their products are so good. They immediately honored the warranty and shipped out a replacement.

Long-time HH customer (love my sailing jacket, past ski jackets too). My son's Sogn Cargo pants — a gift, no receipt — had both waist snaps pull out. Filed a warranty claim expecting a fight; Mike on their customer care team approved it anyway on a rough purchase date, no proof needed, and issued full retail value in store credit. That's how you keep a customer.

I purchased a Helly Hansen Steve Helly Tech Professional jacket (~$1200). It recently started peeling at the interior seams.
Helly Hansen acknowledged it's a Helly Tech garment with "limited lifetime warranty" but denied the claim solely due to the item's age (10+ years), calling it normal wear. They offered only a 30% discount as "goodwill."
For a premium technical jacket from their highest lineup, this feels inadequate. The warranty language led me to expect better support for manufacturing issues like delamination, not a flat denial based on age.
I also have another pair of Odin pants where the seam at the bottom delaminated. These were replaced within a year of purchase, but here we are again with the new version also delaminating.

Disappointing customer service for a brand I trusted. Will think twice before buying again.

Very happy with the warranty and customer service regarding a Ski Jacket which had a fault in the zipper 5 years after purchase. There was no fuss involved.
The process was very fast, and I received store credit for the full retail value of the jacket. I'll continue to purchase HH based on this, on top of the good quality of the item.

Sending a shout out to Helly Hansen’s customer care team Helly Hansen Customer Care Team
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I have never in my life had a better customer service experience!
My Helly Hansen Powder Queen ski jacket zipper would not come undone at the bottom. Much to my surprise, because it was still under warranty Helly Hansen provided me full create for a new jacket.
I truly could not have dreamed of a better outcome!
And this is why I will shop Helly Hansen forever! The quality is top notch customer service cannot be beat!! Thank you Helly Hansen!

I had an issue with a pair of shoes I purchased. It was my second pair which had an issue with the heal, HH was very helpful and send me a store credit to purchase a new pair very quickly. I am very happy with their service.

Signed up for email to get my 15% discount off first order. Marketing Emails delivered immediately but no 15% code. Waited several days and still no code so placed an order and as soon as I had done that a code arrives! Not very impressed with your marketing tactics. I am awaiting my order - hopefully I will be more impressed with the products.

Libby from the UK customer service office gave me the best and most helpful customer service experience I have had in the last few years. Quickly listened to my question found a solution in minutes and settled the issue.
Amazing.

quick and effective response