Speed at which the claim is handled is why I like the service. You simply fill in a form - not the best online form because if you have an eye test with an eye health test and prescription glasses,... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
This is what is called efficient service delivery. Keep up the good work. The claim was easily processed and the payment fast.
Have made 2 claims for optical now. Easy to make claims and the turnaround is literally 2-3 days before you receive notification it has gone through. Money in my bank in less than a week. Brilliant 👏... Näytä lisää
ITS THE BEST I have been a member of Health Shield since 1964and during that time can honestly say that I have never had any difficulty with any aspect of the service provided. Information reques... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
We design and build health and wellbeing packages for businesses and their employees; helping people lead healthier, happier, more productive lives since 1877.
Yhteystiedot
Electra Way, CW1 6HS, Crewe Business Park, Yhdistynyt kuningaskunta
- 01270 588555
- www.healthshield.co.uk
4,6
Erinomainen
4 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Excellent service
Excellent service. The app is easy to use with lots of information.
Claims are very simple to put through and paid out very quickly.
9. heinäkuuta 2026
Great Benefits and Excellent Service
My employer offers benefits through Health Shield and it makes a huge difference. The coverage is very comprehensive and the claims process is very straightforward. On the occasions I've not followed the process or met the criteria properly, Health Shield are quick to help and a corrected claim is usually processed very quickly. It's a truly excellent service.
15. heinäkuuta 2026
Saattaa käyttää tekoälyn apua vastauksissaLue lisää
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Vastaus yritykseltä Health Shield Friendly Society Ltd
Hello Maureen,
Sorry that you’re disappointed with your recent claiming experience. When joining the membership we send a your membership plan and terms & conditions which outline the amounts that can be claimed for each benefit and what can be claimed for each benefit, these are also sent on each renewal term. We advise our members to check both documents before making a claim, however, if you feel incorrect advice has been provided to you regarding a claim, I would be happy to look into this further for you and can be contacted filling in our contact form (copy this link) https://www.healthshield.co.uk/contact-us/individual/health-cash-plan/member/ and select ‘Trust Pilot review’ or call 01270 588555. Thanks, Hannah
Logging on was more of a challenge due…
Logging on was more of a challenge due to my forgetfulness of my password. Once logged on was easily found what I need to do and enclose for the scheme with examples of what was needed. Forms was filled in and submitted and got a quick response and payment filled very quickly.. spot on..
15. heinäkuuta 2026
Very organised
Everything is straight forward and clear. Also, Health shield staff act fast on claims. I am very happy and satisfied with the level of service.
28. toukokuuta 2026
helping staffl
when i called up for my account number your staff could not help enough after i messed it up the first time they put me right and helped get it right the second go round thank you
6. kesäkuuta 2026
Easy to complete a claim
6. heinäkuuta 2026
Concise advise on required…
Concise advise on required documentation for claim plus swift communication.
24. kesäkuuta 2026
Getting claims paid is hard work
Platform is dated and claims always seem to get rejected saying there’s insufficient evidence. I recently claimed for an MRI and it got rejected as Healthshield said it should have been claimed under Consultancy. I didn’t want to use that category as it’s the one used for excesses on consultants fees that aren’t covered by my health insurance and as there is a dedicated category and cover limit for MRI it should have been covered under that surely. I honestly have an issue with nearly every claim I make and you can’t go in and update a claim when they reject it, you have to submit a whole new one. In short, you can get them to pay out, but not for everything you’d expect and not easily.
15. heinäkuuta 2026
Vastaus yritykseltä Health Shield Friendly Society Ltd
Hello Richard,
Thank you for your feedback, it is disappointing to hear that we have not met your expectations on this occasion. The criteria for claims is available in the terms and conditions booklet for your plan, we review these each year and try to make these clear, however your feedback is appreciated and helps us target areas that may need further improvements. If there is a specific claim or issue we can help with further, we would be happy to look into this further for you please let me know by filling in our contact form (copy this link) https://www.healthshield.co.uk/contact-us/individual/health-cash-plan/member/ and select ‘Trust Pilot review’ or call 01270
588555.
We’ve also heard your concerns about the website and the challenges of submitting claims. Please rest assured that we’re actively working on improving our member experience, with a strong focus on simplifying and speeding up the claims process.
Thanks, Hannah
The speed with which it was dealt was…
The speed with which it was dealt was excellent.
3. kesäkuuta 2026
They always pay promptly.
22. kesäkuuta 2026
We got there in the end but it took…
We got there in the end but it took several attempts as the receipt was long and seems all information had to be in the same photo.
22. kesäkuuta 2026
My claim got rejected for not showing…
My claim got rejected for not showing payment and reason for accident. Although both things were included on the initial submission- they were overlooked. After calling, the lady was helpful and stated that she would contact the claims team and get it adjusted.
8. heinäkuuta 2026
Vastaus yritykseltä Health Shield Friendly Society Ltd
Hello Rob,
Thanks for your feedback. If you need any further help, please contact me by filling in our contact form (copy this link) https://www.healthshield.co.uk/contact-us/individual/health-cash-plan/member/ and select ‘Trust Pilot review’ or call 01270 588555.
Thanks,
Hannah
Easy to access and make a claim
14. heinäkuuta 2026
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.