Att betala för det roliga blir mindre kul när kvaliten är så dålig….aldrig haft strumpor med som genomgående kass kvalité! Hål på varenda häl efter kort tids användning. Urkasst!
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Bestilte varer 26.10.25. Fikk beskjed 29.10.25 at varene var pakket og klar til sending. 06.11.25 purrer jeg på informasjon via chatboxs. Utrolig ubrukelig denne. Fikk standard svar etter... Näytä lisää
Yritys on vastannut
Wij hadden twee paar gekregen met twee verschillende maten. Wat op zich jammer was voor mijn partner, ik kan ze wel nog dragen. We hebben dit gemeld bij de klantenservice en die waren heel begripvol.... Näytä lisää
Yritys on vastannut
Guten Tag, ich habe mich an den Support gewandt, weil ein paar Socken aus der Bestellung gefehlt haben. Leider hat sich ihr Support Mitarbeiter mit respektlosigkeit und irgendwelchen Behauptungen mit... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Happy socks started in the spring of 2008. Two friends had a vision: to spread happiness by turning an everyday essential into a colorful design piece with a rigid standard of ultimate quality, craftsmanship and creativity. A concept now brought to perfection by the Happy Socks collective of creators. Today Happy Socks are sold in more than 90 countries and on every continent. Happy Socks features an almost endless variety of models and designs, using a broad spectrum of color combinations and original patterns. Simply put: there's a pair of high-quality socks and underwear for every occasion, mindset and style.
Yhteystiedot
Karlavägen 102, 115 26, Stockholm, Ruotsi
- support@happysocks.com
- www.happysocks.com
2,1
Välttävä
1 t. arvostelua
On vastannut 97 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Hidden shipping fees
Purchased an Advent Calendar for £126. When UPS have tried to deliver I apparently owe £16 in shipping fees. I have had no correspondence from Happy Socks about this and was at a bit of a loss as to what to do. Their response - "not our problem, you need to just contact UPS". Whilst I understand shipping and import fees, and I am not opposed to paying the fee, I am very cross that this wasn't a) communicated at point of purchase (they said it was clearly communicated "you will see a notification that there will be a customs fee before you proceed with the order", it absolutely wasn't, I have just re-checked the checkout process and NO mention of this) b) I have had my time wasted by Happy Socks and UPS. I will not be using Happy Socks again as their process for this is appalling.
25. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Happy Socks
Hi Sally,
We're very sorry that you've had a negative experience with us and that you didn't see the information we have regarding import fees on our checkout. We assure you that we're not trying to hide this information, and that's why we have a grey banner at the top of the cart and checkout. We also state on the free shipping bar that you can get free shipping, but that it will be excluding any potential import fees.
We will look into this to see how we can make it clearer on the website.
We're sorry for the inconvenience.
// The Happy Crew
There are no words for this company !!
Appalling worst place I have ever been appalling in every way , think their above the law they robbed £70 off us with no goods , didn’t give us the correct sizes and wouldn’t refund spoke to manager for over 45 minutes completely unhelpful and waste of time not willing to help , shop staff very rude this is the one on Portobello Road but I am sure that their all the same no refund policy but that’s actually not lawful terrible experience which lasted 2 hours and still not resolved have contacted trading standards and will be taking legal action also
24. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Happy Socks
Hi Caterina,
I’m very sorry to read about this experience — it’s absolutely not the level of service we aim to provide. I’ve reached out to you directly via email so we can look into what happened with your purchase, the sizing issue, and the refund request.
We take all feedback seriously and want to make sure this is fully resolved for you.
//The Happy Crew
War mal eine coole Marke
War mal eine coole Marke, ist aber nurnoch abzocke! Kein Support, Rücksendung auf eigene Kosten nach Schweden...
21. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Happy Socks
Hi Dennis,
Very sorry to hear that you’ve had a negative experience with us when you’ve been a happy customer for a long time!
We’re always trying to improve our processes to make it better for our customers, and right now we’re trying out free returns in some of our markets.
We hope we’ll be able to offer this in all markets in the future, as we understand that the returns process can be frustrating.
//The Happy Crew
Bestilte 26/10 og fikk varer 17/11.
Bestilte varer 26.10.25.
Fikk beskjed 29.10.25 at varene var pakket og klar til sending.
06.11.25 purrer jeg på informasjon via chatboxs. Utrolig ubrukelig denne.
Fikk standard svar etter mye om og men. At varene var sendt og jeg kunne følge den via ……….(nummer).
Purrer 8/11 og 11/11 med samme svar. Ikke noe forklaring.
Tragisk å følge pakken via det systemet.
17.november kunne jeg hente pakken her.
Absolutt ikke god nok informasjon, dårlig mulighet å følge pakken og alt for treg sending.
17. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Happy Socks
Hi Renata,
Thank you for taking the time to share your experience. I completely understand how frustrating this delay must have been.
After reviewing your case, I can see that your order was shipped from our warehouse in the Netherlands within 3 days, but was unfortunately held by Deutsche Post for 10 days without any notice to us.
As we’re unable to monitor every individual parcel once it leaves our warehouse, we rely on updates from the carrier or the customer to flag issues. I also see that our customer service team responded promptly to all your inquiries, though I’m sorry the situation was still disappointing.
Feel free to email us at support@happysocks.com if you would like to discuss this issue further.
//The Happy Crew
Prima service, slechte sok
De service is altijd prima en de prints zijn leuk. Dat is waardoor ik er soms toch weer in trap. De sokken zelf zijn namelijk de slechtste sokken die ik in de kast heb liggen. Ze zijn één of twee keer zacht, maar na een paar keer wassen worden ze stroef en stug als geen ander. Echt zonde! (Dit gaat overigens over happy socks van 1+ jaar geleden, kan intussen veranderd zijn, maar aangezien het al zo lang het geval was - heb in de loop van de jaren heel wat paar gehad - ben ik bang van niet).
30. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Happy Socks
Hi Marloes.
Thank you for providing us with an email to contact you sharing your honest feedback.
I’m sorry to hear about your experience. I’ve just reached out to you via email so we can look into the quality issues together and make things right.
After all, we want our customers to be happy!
//Team Happy Socks
Beware Excess Shipping Charges
Beware! I ordered their advent calendar direct from Happy Socks. It cost £180 and was followed by a £82.67 UPS excess charge invoice. Happy Socks are refusing to reimburse me ‘because info was on the website’. The same item is at John Lewis without the shocking UPS charge.
14. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Happy Socks
Hi Joanne,
We're sorry that you've had a negative experience with us. Unfortunately we're not able to know the amount of import fees when you place your order, as that is calculated when the package reaches the UK. We hope to be able to have more clear information in the future.
We're sorry for the inconvenience.
// The Happy Crew
Billige Qualität - NICHT KAUFEN
Das einzige was an happy socks überzeugt ist das Marketing und Design,leider gehen die Socken sehr schnell kaputt. Dies ist wahrscheinlich die Masche,damit Kunden immer wieder Socken kaufen,ich bin leider auch lange darauf reingefallen.
11. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Happy Socks
Dear Depesh,
We are so sorry to hear about your experience with your Happy Socks.
We have reached out to you via Trustpilot to try and resolve the issue, but have not heard back from you.
We would like to know more so we can investigate exactly what has happened. Please send an email to support@happysocks.com and one of our support agents will be more than happy to help you with a solution.
The Happy Crew
Thieves
Took my money, but order has not gone through at all as “addresses cannot exceed 30 characters”.
Disgusted and will file a chargeback immediately.
9. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Happy Socks
Hi Polly,
We're very sorry to hear that you've had issues on our website! I can see that our support team has been in touch with you to figure out what happened, but please respond to that email thread if you need further help.
We assure you that we don't take any money if the order fails, but it can happen that your bank temporarily reserves the amount on your account. If that happens the reservation will be cancelled automatically by your bank within a short amount of time.
Kind regards,
// The Happy Crew
versteckte Kosten
Die Verzollungsgebühren sind sehr hoch und man wird darüber nicht gerecht informiert, sie machen Werbung für Rabatte der Socken und am Schluss kommt eine Verzollung sowie Einfuhrsteuer, auf die nicht hingewiesen wird. Sehr enttäuschend!
7. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Happy Socks
Hi Lisa,
I'm sorry to hear that the customs fees were a surprise to you. We do, however, state during the checkout process that you might have to pay customs fees, as we ship from the Netherlands. Unfortunately we don't know how much the fees will be, as that is decided when the package reaches your country.
We're sorry for the inconvenience.
// The Happy Crew
Everything perfect
Everything perfect, the refund arrived, thank you, the socks arrived.
Everything now perfect thanks again
27. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Happy Socks
Hi again Howard! We're happy to be of service! Glad everything worked out :-)
Lieferung befindet sich auf dem…
Die DPD-Zustellung hat zwar nicht so geklappt wie geplant, aber HappySocks kümmerte sich sofort um mein Anliegen, war immer erreichbar. Daumen hoch!
25. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Happy Socks
Hi Barbara,
We are so sorry to hear about your experience with ordering your Happy Socks this time.
We have reached out to you via Trustpilot to get more details so we can resolve the issue, but have not heard back from you.
We would like to know more so we can investigate exactly what has happened. Please send an email to support@happysocks.com and one of our support agents will be more than happy to help you with a solution.
The Happy Crew
I was a bit worried at first, but then it was all good !
I was honestly a bit worried after reading some online reviews about Happy Socks, but my experience turned out to be really good.
I ordered a few pairs of socks, and they arrived in perfect condition — the packaging even had a nice scent, which was a pleasant surprise.
They’re meant as a gift, so I can’t comment yet on how they hold up over time, but the overall impression is very positive.
The delivery to France took about a week and a half, which is reasonable.
The only small issue was that I didn’t receive my tracking number right after purchase, but when I contacted customer service, they were very kind, helpful, and responsive.
14. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Happy Socks
Hello Vincenzo,
Thank you so much for your positive review!
We really appreciate you shopping with us (despite your initial scepticism haha) and hope the person you are gifting the socks to will be very happy with the design and quality of their new socks.
Of course, just reach out to support@happysocks.com if there are any issues and we will do our best to resolve it asap.
Have a happy day!
Your Happy Crew
Tolle Motive - Mangelhafte Qualität
Bin jahrelang ein glücklicher Kunde gewesen. Besonders wegen der Motive! Auch wenn die Shopping Erfahrung dubios erscheint, weil man keinen einfachen Weg hat sich seinen Account und Bestellverlauf sich anzeigen zu lassen. (Weshalb hier das Datum der Erfahrung mehr ein Richtwert sein muss.)
Leider ist mir seit ca. 2 Jahren ein massiver Abfall in der Qualität aufgefallen. Mittlerweile halten die neueren Socken nicht mal ein Jahr. Sehr schade, muss mir eine Alternative suchen. Im Worst-Case mit langweiligeren Motiven. Qualität ist dann doch das Wichtigste.
UPDATE:
HappySocks reagiert leider immer mit einer Standardantwort. Man erkennt es daran, dass HappySocks bei den Bewertungen hier immer mit demselben Kommentar antwortet. Der Satz "We have reached out to you to try and resolve the issue, but have not heard back from you." ist einfach nicht wahr in meinem Fall. Das lässt vermuten, dass HappySocks sich Kritik nicht zu Herzen nimmt und in aller Voraussicht sich die Qualität nicht bessern wird.
22. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Happy Socks
Update:
Dear E.R,
We appreciate you taking the time to share your thoughts.
We reached out to you via Trustpilot last week — it’s possible our message ended up in your spam folder, so please check there just in case.
You’re right that we sometimes use a standard message when we don’t receive a reply, but we truly take all feedback to heart and always aim to improve. If you could share your order details with us, we’d love the chance to make this right. If you could please share your order details with us at support@happysocks.com, we’d love the chance to make this right. Kindly do reference "E.R /Trustpilot"
Warmly,
The Happy Crew
------------
Hi E.R,
We are so sorry to hear that you are disappointed with the quality of your Happy Socks.
We have reached out to you to try and resolve the issue, but have not heard back from you.
We stand by our quality and would love a chance to make this right for you. Please send an email to support@happysocks.com and one of our support agents will be more than happy to help you with a solution.
The Happy Crew
Poor comms and extremely long delivery times.
Little to no comms after placing my order and it took almost 4 weeks for the item to arrive (sending to the UK). Long past the date I actually needed it for.
There was minimal comms, I had to use their ai chat bot to find out my order number and then search for my order from there.
Once it arrived the boxed item was stuck with the glue from the cardboard packaging, I had to very gently pick it off.
Cannot recommend. Just try and find them in a local shop!
25. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Happy Socks
Hi Booth N,
We are so sorry to hear about your experience with ordering your Happy Socks this time.
We have reached out to you to try and resolve the issue, but have not heard back from you.
We would like to know more so we can investigate exactly what has happened. Please send an email to support@happysocks.com and one of our support agents will be more than happy to help you with a solution.
The Happy Crew
Nettes Design - unterirdische Qualität
Ich mag das Design der Socken, aber die Qualität... Die Socken gehen immer an der selben Stelle kaputt, fasst so als wäre hier ab Werk (vorsätzlich) ein Fehler eingebaut. Nach nunmehr gut 20 Paar Socken die alle nach kurzer Tragedauer kaputt sind werde ich es mal mit Kopien versuchen...
3. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Happy Socks
Hi Holger,
We are so sorry to hear that you are disappointed with the quality of your Happy Socks.
We have reached out to you to try and resolve the issue, but have not heard back from you.
We stand by our quality and would love a chance to make this right for you. Please send an email to support@happysocks.com and one of our support agents will be more than happy to help you with a solution.
The Happy Crew
I can only second the quality issues
I can only second the quality issues!
Long time Happy Socks buyer. They used to be fun designs and great quality. I have some socks from 2019 that are still looking fresh. However, the new ones fray pretty easily at pressure points.
I love the designs, but having to darn my socks often is not great.
However, their customer support is great and responsive, they also ship items really quickly. Many positives but the quality has taken a dip in the past years! I hope their production team will consider these reviews and improve the quality.
1. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Happy Socks
Hi Coconutchamp666. Thank you for sending us some more information about your faulty socks via email. This is certainly not how we raised our socks! We're so happy to have found a solution for you! Wish you a nice happy day!
Jammer
Ik draag al jaren naar tevredenheid Happy Socks. Het is opvallend dat de nieuwere sokken minder lang mee gaan dan sokken die ik soms al jaren heb.
Erg jammer.
25. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Happy Socks
Hi Eric,
We are so sorry to hear that you are disappointed with the quality of your Happy Socks.
We have reached out to you to try and resolve the issue, but we have unfortunately not heard back from you in many days.
We stand by our quality and would love a chance to make this right for you. Please send an email to support@happysocks.com and one of our support agents will be more than happy to help you with a solution.
The Happy Crew
Miese Quali und hoher Preis
Die Qualität ist Hund elendig für des Preis, machen wir uns hier nichts vor. Sie sind halt fast einzigartig und die Designs sind auch echt nicht schlecht. Die Sneaker Socken haben eine 1000 fach bessere Qualität, da sage ich ja das ist okey. Aber die Highs..... als würden di direkt von Temu kommen. Also ein jahr regelmäßig nutzen und die Dinger sind druch.
1. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Happy Socks
Hi Nyko,
We are so sorry to hear that you are disappointed with the quality of your Happy Socks.
We have reached out to you to try and resolve the issue, but have not heard back from you.
We stand by our quality and would love a chance to make this right for you. Please send an email to support@happysocks.com and one of our support agents will be more than happy to help you with a solution.
The Happy Crew
No free return. Waste of money
I bought sandals from Happy Socks. They proved to be too tight. There is no free returns policy. I will have to pay for postage in order to return them to the Netherlands! So, I'll be paying a lot of money for returning the sandals and all for nothing. Not good service. A company their size should absorb return costs. Unfortunately, a waste of money
29. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Happy Socks
Hi Mark,
We sincerely apologise for the frustration caused by our returns policy.
However, as stated in the policy in the FAQs on our website and in our T&Cs, we do not currently offer free returns.
We are always aiming to improve the shopping experience for our customers, so your feedback will be passed on internally to the relevant team so that it can be taken into consideration in future discussions about free returns.
The Happy Crew
Premium prices - premium service?
Premium prices, premium service? Not when it comes to Happy Socks. I wanted to return my socks, but first, you have to fill out the return form yourself (seriously?), and then you have to pay to ship the return to Sweden. In my case, that would have cost €12.50. Totally ridiculous for such a big retailer. They have really found a money-maker here.
17. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Happy Socks
Hi there Vivien,
Sincere apologies for the frustration caused by our returns policy and process.
However, as stated in the policy in the FAQs on our website and in our T&Cs, we do not currently offer free returns.
We are always aiming to improve the shopping experience for our customers, so your feedback will be passed on internally to the relevant team so that it can be taken into consideration in future discussions about free returns and optimizing the process.
The Happy Crew
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.
Lue lisää muunlaisista arvosteluista.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.