Att betala för det roliga blir mindre kul när kvaliten är så dålig….aldrig haft strumpor med som genomgående kass kvalité! Hål på varenda häl efter kort tids användning. Urkasst!
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Bestilte varer 26.10.25. Fikk beskjed 29.10.25 at varene var pakket og klar til sending. 06.11.25 purrer jeg på informasjon via chatboxs. Utrolig ubrukelig denne. Fikk standard svar etter... Näytä lisää
Yritys on vastannut
Wij hadden twee paar gekregen met twee verschillende maten. Wat op zich jammer was voor mijn partner, ik kan ze wel nog dragen. We hebben dit gemeld bij de klantenservice en die waren heel begripvol.... Näytä lisää
Yritys on vastannut
Guten Tag, ich habe mich an den Support gewandt, weil ein paar Socken aus der Bestellung gefehlt haben. Leider hat sich ihr Support Mitarbeiter mit respektlosigkeit und irgendwelchen Behauptungen mit... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Happy socks started in the spring of 2008. Two friends had a vision: to spread happiness by turning an everyday essential into a colorful design piece with a rigid standard of ultimate quality, craftsmanship and creativity. A concept now brought to perfection by the Happy Socks collective of creators. Today Happy Socks are sold in more than 90 countries and on every continent. Happy Socks features an almost endless variety of models and designs, using a broad spectrum of color combinations and original patterns. Simply put: there's a pair of high-quality socks and underwear for every occasion, mindset and style.
Yhteystiedot
Karlavägen 102, 115 26, Stockholm, Ruotsi
- support@happysocks.com
- www.happysocks.com
2,1
Välttävä
1 t. arvostelua
On vastannut 97 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Very disappointing Quality
Whilst the socks may look cool. And the company is unique. If you are looking for socks that you will where more than once this company is not any use.
The socks fancy looking decorations wear off in no time and they come apart.
You would expect a company that sells only socks would be decent quality... Sainsburys socks last way longer
27. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Happy Socks
Hi there,
This is really not what we like to hear - So sorry for the disappointment!
Are you following our care instructions? You can find them here: https://www.happysocks.com/faq/care-instructions
If you feel this is not the reason for the issue you are experiencing, it would be great if you could share some details with our support team at support@happysocks.com so that we can look into this.
The Happy Crew
Dure retourkosten
Door een fout thuis de bestelling 2 x gedaan, dus 1 bestelling weer retour gedaan. Ik begrijp dat je verzendkosten moet betalen, maar €16,00???? Is wel erg veel. Jammer, maar bestellen doe je dan niet zo snel meer.
22. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Happy Socks
Hi,
Thanks for your feedback.
We totally understand that there are benefits with free returns, and at the same time there is a downside to it as well. We need to protect our planet and excess shipping has a negative impact on the environment.
The Happy Crew
Har gjort en retur och försöker få…
Har gjort en retur och försöker få återkoppling. Inget svar alls kommer. Gått över en vecka sedan returen ska ha kommit fram.
21. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Happy Socks
Hi Frida,
We have tried to get more information regarding your return order so that we can check it in our system. It would be great if you could provide this information so that we can look into this with you.
You can reach out to us at support@happysocks.com and our support team is available 24/7!
The Happy Crew
Made an order of 4 pairs of socks but…
Made an order of 4 pairs of socks but ordered one pair twice by mistake. Connected to live chat immediately and informed them and was told due to the large amount of orders they cannot amend the order as its being processed in the warehouse. I call BS. I've only just ordered them!
Returns are AT COST which makes a return cost prohibitive.
Lost a customer for life over 8 Euros.
No refund, no credit, not attempt to rectify the situation, just a heartless customer service operator that doesn't care.
21. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Happy Socks
Hey James,
I totally get your frustration.
At the same time, we're swamped with orders at the moment, and our main goal is to ship them out as soon as possible. Because of the high demand during our Black Friday sale, we're therefore stuck following the Terms and Conditions, and that means we can't make changes or cancel an order after it was placed.
Really sorry about this!
The Happy Crew
Do not buy direct if in UK - hidden import tax
Just received a £85 import tax charge - which is 30% of the value from Happy Socks. I will be refusing delivery and activating a return. However I have also seen the at Happy Socks penalises you for returning an item and shares you £50 admin fee!
They do say they ship from outside of the UK as a get out clause of responsibility however that is normal in a global commerce world and they do not explain about the import charges. Happy Socks seems unable to work as a global company and inflicts hidden and extortionate import costs onto their customers. Many companies manage to operate and sell globally but it seems Happy Socks is unable to and impacts their customers through import charges other companies don’t and then extortionate charges to return an item… and this seems to be heated to just those not in the EU. I suggest they stop trading in the UK to protect their brand experience or change their delivery and customer policy. Either way, if in the UK avoid buying direct from Happy Socks, it will cost you a fortune above the value of the product.
20. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Happy Socks
Hi Vicky,
Apologies for any frustration caused by the lack of awareness regarding UK government import duties on parcels with a value above 135 GBP. While we do communicate this information through our Help Centre, T&Cs, and a banner at checkout highlighting that we ship from the Netherlands, I understand that additional costs can be disappointing.
Thank you so much for your feedback, we are committed to continually improving our customer experience.
The Happy Crew
Hopplös ”kundtjänst”
Uppdatering: mina varor kom fram till slut. Jag är nöjd med själva varan och därmed ändrat betyg.
La en beställning på deras hemsida och valde swishbetalning. Råkade skriva en bokstav fel i min mailadress men betalningen gick igenom och drogs från mitt konto. Dock gick inte beställningen igenom och jag fick inget ordernummer. Nu har jag försökt komma i kontakt med deras kundtjänst men allt som finns är en engelsktalande chatbot som är omöjlig att kommunicera med. Faktum kvarstår, det finns ingen order men jag har fått betala för ingenting. Uselt!
15. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Happy Socks
Hi Linda,
Your order including payment did go through. However, both order and shipping confirmations are sent to the email provided during the order process, so in case of a typo in your email address, you will not receive these confirmations. Hope this makes sense :)
Glad to hear you are happy with your order that you have received in the meantime.
The HappyCrew
The Happy Crew
Unhappy Socks .. £86.25 delivery charge!!!!!
Delivery driver asked me to pay £86.25 for a package!! Driver didn't say what the order was so I refused it (too many con artists out there). I looked back at my recent orders and saw the confirmation email from Happy Socks that said a charge 'may' be due. That would make it over 35% of the order amount. I explained that I refused the delivery and wanted a refund. After a long, patronising exchange on chatbox, I was told I would get a refund less admin costs. I asked what the costs would be but they refused to tell me (surely that's not lawful) and told me to 'relax' (just rude!). I was polite throughout. Such a shame as I was a loyal customer but no more! I have escalated my complaint and waiting to hear back.
16. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Happy Socks
Hi Sarah,
Thank you for your feedback.
I'm sorry that you feel you weren't made aware of the import duties that the UK government charges for parcels from abroad with a value above 135 GBP.
Besides the information in the Help Centre and in our terms & conditions there is also a moving banner at checkout informing that we ship from the Netherlands and that this means you will have to pay import duties. Unfortunately, we cannot predict what the individual charges may be.
We totally understand that additional costs are frustrating and as much as we would like to avoid these costs for our UK customers, sadly we cannot as they are charged by the UK government, not by Happy Socks. Please reach out at support@happysocks.com if you have any further questions and we'll help you out in the best way possible.
The Happy Crew
left with a £65 custom charge bill
Happy socks didnt pay the required customs charges. They have a page on their website which says they only pay customs charges up to £145 but they really need to make this clear when ordering. I am now left with either the option of paying £65 in charges or losing £50 by returning the items. Totally ridiculous for a large company to operate like this. I am sure someone from the company will point me at a long terms and conditions page but let’s be honest: nobody reads these. They need a simple information panel at checkout showing customs charges that will be applied
23. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Happy Socks
Hi there Jamie,
Thank you for your feedback.
I'm sorry that you feel you weren't made aware of the import duties that the UK government charges for parcels from abroad with a value above 135 GBP.
Besides the information in the Help Centre and in our terms & conditions there is also a banner at checkout informing that we ship from the Netherlands and that this means you will have to pay import duties. Unfortunately, we cannot predict what the individual charges may be.
We totally understand that additional costs are frustrating and as much as we would like to avoid these costs for our UK customers, sadly we cannot as they are charged by the UK government, not by Happy Socks.
The Happy Crew
Over priced, don’t fit and poor quality
I bought some Childs socks this weekend in London for my daughters birthday. They were blue with faces on them. She is 8 and the socks are 7-9. The foot hole is so narrow it took 2 adults to help get them on. By the time they were on, we were Totally covered in blue fluff. My daughter can’t put these socks on by herself despite being able to do her own socks since age 2. The material sheds very badly, I’m terrified to put them in the washing machine since everything will come out covered in blue fluff. What a total waste of £9.95. Massively overpriced for a poor quality and poorly sized product.
28. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Happy Socks
Hi Juliet,
Really sorry to hear about your experience with your daughter's socks.
I totally understand your disappointment and this is something that we will need to look into. It would be great if you could reach out to our customer support team at support@hhappysocks.com along with a picture so that we can check the sizing and material quality and find a solution that works for you and your daughter.
Thanks for letting us know - your feedback helps us improve!
The Happy Crew
Schlechte Qualität bei hohem Preis
Leider haben meine bestellten Socken schlechte Qualität. In einem Socken ist ein kleines Loch und an vielen Stellen lösen sich die Fäden. Leider habe ich das erst nach dem auspacken bemerkt und kann sie somit nicht zurücksenden. Ich muss sagen, für den Preis erwarte ich wirklich bessere Qualität.
12. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Happy Socks
Hi there,
So sorry to hear that you are unhappy with the quality of one of your Happy Socks. This sounds like a production issue and we have just emailed you requesting a picture of the pair so that we can look into this and find a solution.
Thanks so much for your feedback!
The Happy Crew
Kwaliteit slecht
Ik heb het gevoel dat de kwaliteit van de happy socks achteruit is gegaan. De stof voelt dunner en na 1x dragen zitten er al pillen en pluizen aan de sokken.
Dat is de prijs echt niet waard!
25. elokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Happy Socks
Hi Anouk,
Thank you for your feedback.
I'm sorry to hear that you were not happy with the quality of your Happy Socks.
We have reached out to you via email so that we can chat more about this and help you out in the best way possible.
The Happy Crew
POOR CUSTOMER SERVICE
I contacted Happy Socks on 16 August as part of my order was not delivered. I had to contact them via the BOT as I don’t have social media. I received an automated response stating 1-2 days to get back to me. Six business days and no response. My son told me social media would probably be a better way to get a response but They are happy to send emails about their products and sales so this form of communication should be responded to as well.
16. elokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Happy Socks
Hi Antonia,
I can see that our Customer Support team responded to you within 10 minutes on the 16th August. We also replied after you contacted us again on the 19th, so it seems that you are not receiving our emails for some reason. Could you please check your spam folder if you can find our emails there? We will send another email now and in case you don't receive it, it would be helpful if you could contact us at support@happysocks.com so that we can respond directly.
The Happy Crew
Ich frage mich wirklich
Ich frage mich wirklich , wie sie sowas vertreten können , Qualität ist unterirdisch und absolut nicht akzeptabel für ein Produkt, die aus Europa kommt . Sowas habe ich selten erlebt , 1 mal getragen und das war’s auch . Absolut nicht zu empfehlen !!!!!!
15. elokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Happy Socks
Hi there,
Thanks for your review.
Really sorry that you weren't happy with the quality of your Happy Socks. It would be great if you could reach out at support@happysocks.com and provide us with further information so that we can have a look at this together.
We stand behind our quality and in case of a production issue, we will of course make sure that you receive the quality that you can expect from us!
The Happy Crew
Der Kontakt zu HappySocks war großartig!
Der Kontakt zu HappySocks war großartig! Unkomplizierte Bestellung und schnelle Zustellung!
Gerne immer wieder! Die Produkte sind wie beschrieben, perfekt!
Dankeschön!
31. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Happy Socks
Hi Elisabeth,
Thanks a lot for your kind words! So happy to hear that you like your Happy Socks as much as we do :)
The Happy Crew
Funny motives but the socks lasts three…
Funny motives but the socks lasts three months at the most. Rubbish with a high price tag.
26. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Happy Socks
Hi Henrik,
Thanks for sharing your shopping experience with us.
While we are happy that you love our great designs, we are sorry your Happy Socks items suffered some quality issues.
We strive to improve and we use your feedback to do so. Please email our Happy Crew at support@happysocks.com so we can come up with a quick solution.
Looking forward to your replay to this.
//The Happy Crew
Disappointed
Im disappointed. I bought the low no show socks and they are rolling to the middle of my foot. I ordered because I got three pair with a fab fit box and loved them. These are size 5 1/2 -9 1/2. Shoe size is 8 1/2
Did I order wrong size?
26. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Happy Socks
Hi Amanda,
Thank you for taking the time to share your feedback with us.
We are sorry that your Happy Socks (products) don't fit as expected.
Please contact us at support@happysocks.com so our Happy Crew can step in and see what options are available.
//The HappyCrew
The packages are verder damaged
19. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Happy Socks
HI Nina,
I'm really sorry that the packaging of your Happy Socks gift boxes was broken. We are very proud of our gift boxes and put a lot of love into them, so I understand that even if your Happy Socks arrived in perfect condition, it is very disappointing to see a gift box arriving damaged.
We have emailed you last week in order to find a solution and it would be great if you could get back to us when you have the time.
The Happy Crew
Schrott! VORSICHT ABZOCKE
Schrott. Reinster Schrott.
Schrott Produkte, Schrott Retourenbedingungen. Warum soll ich 12€ Versandkosten nach Schweden bezahlen? Habt ihr noch alle Latten am Zaun?
Und dann meint der Saftladen, dass auf „saving the planet“ zu münzen. Ich bestelle hier nie wieder.
19. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Happy Socks
Hi Claus,
Thanks for your feedback.
I'm sorry that you aren't happy with your shopping experience.
If there is anything we can help with regarding the quality of your Happy Socks, please reach out to support@happysocks.com. We are available 24/7 and are more than happy to look into this with you.
The Happy Crew
not arrived
Hi, I ordered socks a few weeks ago and have not arrived today.. I can't reach anyone, what now?
13. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Happy Socks
Hi Maud,
Thanks for reaching out.
Unfortunately I cannot see that you have contacted us. Please make sure to email us at support@happysocks.com if you would like to reach us via email.
We have now contacted you regarding your order as we cannot see any tracking updates in the Deutsche Post portal, unfortunately. Please get back to our email so that we can help you out in the best way possible.
The Happy Crew
The delivery has not arrived
The delivery has not arrived. I had no message indicating the status of products. When I use the tracker I get a message saying a delivery was unsuccessful three days ago and no information about how I can retrieve the products or plan another delivery. There is no phone contact to solve issues, just a chatbot.
13. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Happy Socks
Hi Louise!
Thanks for your feedback.
Your order was delivered to a pick up point on the 11th July. You can see the latest shipping updates if you click on "Tracking website of the country of destination" on the tracking link you received with your shipping confirmation.
We have just send you an email to check if you still need help. Please note that we are available 24/7 via live chat, Social Media or support@happysocks.com
The Happy Crew
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