Hammacher Schlemmer Arvostelua 

Order an item that they sent a "replacement" for, in the WRONG size, and with no explanation or paperwork as to why. I called the company to order the original item. When I contacted them, confused at getting an item I did not order, I was told that the original item was no longer available. My first question was why didn't they tell me that it was unavailable when I called to order the item in the first place? BUT they chose rather than telling me that when I called originally to instead send something else to replace it... something that I could not use.
When contacting them to get my money back they asked that I take the item to the nearest FedEx store to ship it back. I could not do that due to caring for a husband with dementia. They then told me I would get 100% of my money returned if I would put the item out for FedEx to pick-up. The box staid outside for 8 days. It was gone after that but a credit was never given. A credit that they promised to have it in my account within a week.
As a retired person caring for a husband with dementia, and the item being over $100 it is difficult to imagine a company treating their customers like this! NEVER buy or trust this company!

Hammacher website deliberately leaves out manufacturer and model/serial# data out of the descriptions and pictures on their site. we bought a treadmill thinking it was made in America and therefore more expensive. which we were ok with. however, when the product was delivered, we found out that it was made in China and not only that was marked up $308 from the same product on Amazon.com. we called them out on this BS and they only stated that they would refund our shipping costs of $48. we will never order anything from them again. Sleezy, skeezy business model and practices. oh and if we wanted to return it for their lifetime warranty about not being satisfied they stated they would retain a $150 freight charge automatically. How is this company still around if they are ripping off people like this on a regular basis. ??? where is the CFPB or BBB in all this???

The Chicago store which was located on Michigan avenue for many years closed or moved a few years ago. I have ordered their Orthoheel women walking shoes for years which immediately ended the painful Plantar Fasciatis due to my walking home from work @ Northwestern hospital. I am also pleased with sandals purchased for my daughter and myself. The Customer Services representatives, except for one have all been excellent. The products and customer service has been excellent. Imagine my surprise as I read so many reviews written by upset or disappointed shoppers. This is not to say that any of their reviews were wrong. I am just saying that I have not had the same experience. I am sorry that they had bad experiences. As I searched for another company's rating, I plugged in Hammacher Schlemmer out of curiosity expecting to see 5 star reviews. P.J.southloop.

I order a rubber alligator (Pool Guarding Gator) that you place in a swimming pool to scare away animals for Mother's Day 2021. My mom woulda love it... HOWEVER it was on back order immediately for EIGHT weeks. When it finally arrived it broke, LITETERALLY in 24 hours on first use. The eyes light up and the battery compartment had a leak and battery fluid dripped into my folks swimming pool. Lovely - right?

After all this BS they want ME to pay for return shipping and have to wait 3 weeks for a return. This company is disgusting.

Worst customer service. I called yesterday and no one picked up. I thought maybe it was the changing of the shifts, so I called again today. Again no one picked up. Eventually a voice message said there was a one hour wait time! I emailed them my question, and they said they will get back to me within 24 hours!

I paid almost 50 dollars for expedited shipping (two day delivery) a week ago and the gift I purchased has not even been delivered yet! They will not refund me the money I paid for expedited shipping. When I answered their e mail about this my message was Blocked!

One and done. I ordered the custom fit insoles on 5/11/21 and despite my irritation with the $17 shipping fee, I really needed the insoles. Today, 5/24/21, I realize that I should have received them and I decide to track them. As it turns out, the website says I have to call for tracking information and I do. I was informed by the young lady that the carrier should have delivered them on 5/17/21 but that there was no tracking information beyond that. No problem. They get a refund from the carrier and I get new ones overnighted. I did pay $17 for shipping on insoles. That is NOT the gameplan that the customer service rep details for me.
1) She has to put out a ticket that will be evaluated and that will take 4 days.
2) Once the ticket is processed, the warehouse then takes 4 days to ship the product.
3) I wait for the carrier to bring the product.
I said I was not going to wait 2 mo0re weeks to get this and requested a refund.
Guess what that's a ticket that takes 4 days to process. Don't do this to yourself, shop at a place that understands customer service.

I purchased a CD storage tower. It consists of two components in box A and box B. I was sent two of box A. They cannot send me a box B. They want it sent back (I'm in Canada), and there will be a charge. For their mistake. Two boxes of A are useless to me. I'm asking for a replacement. Or a refund. Ordered on March 1st, and still waiting in mid-May. Horrible service. I won't be using them again. Further update 3 days later: was refunded the price of the item, however what was refunded is $94.55 Canadian less than what I paid. So, despite their mistake, I'm still being dinged for what I assume is for shipping and duties. Again, not my fault, yet I'm being charged for their mistake. I will not deal with Hammacher again.

I discovered just how bad the desire to provide customers good customer service really is at Hammacher Schlemmer recently. They say in the customer service World that a problem with a customer is actually an "opportunity." I agree with this thinking, a company has an opportunity to solidify their relationship with their customer when a problem arises. If not handled properly the company sends their customers elsewhere and this "opportunity" is lost. And then they write a review... I am writing to document why I will no longer support or consider Hammacher Schlemmer for anything in the future.
I went online to buy a pair of slippers to replace a pair of slippers I had purchased from Hammacher Schlemmer previously for at a premium price. This recent slipper purchase was my third purchase from them in the past 6 months, I have been a pretty loyal customer over the last 20 years, but this recent experience is the first opportunity I had a need for help from their customer service department and they failed. I just now have read other reviews from customers who have also had bad customer service experiences with Hammacher Schlemmer.
I made an order for a size 12 Walking on Air Slipper for $100, then within 20 minutes after making the order realized that I ordered the wrong size. It was 9:15pm CST so I sent a detailed email to Customer Service to explain my problem and requested that Hammacher Schlemmer Customer Service pull my order and replace the size 12 slippers with the 11-11.5 size. I received a reply email at 12:10pm CST the following day from Matthew Grundy, Technical Support, he informed me that the order was in "picked status" and that he was not able to stop the process to change the item size prior to shipping them off, sorry. I replied respectfully to explain I contacted Hammacher Schlemmer within 20 minutes of making the order. I said, you had my email last night and now you are responding midday to tell me you can't do anything for me? The order is in "picked status," not shipped status... I received a shipping confirmation 3 hours later. Then I waited a week to receive them and then sent them back for the size I needed.
I used their return form that was a USPS Return Label, I dropped the package off at my Post Office (USPS) as instructed on May 3, 2021. I received a notification that the item was "Tendered to Return Agent." That means it was given to Fed Ex, at which time no Fed Ex Tracking number was provided. So now I have no way of tracking the return of my order. No biggie you would guess, but that was 5 days ago and I have not received an email from Hammacher Schlemmer telling me that they have received my return. I guess I will just have to wait and hope. All of this could have been avoided if Hammacher Schlemmer's Technical Support/Customer Service Agent had been trained on how to change out an order that had not yet been shipped, it tells me that helping the customer is not a priority. The lack of timeliness responding to my email asking for help genuine interest in helping me is the problem. So long Hammacher Schlemmer... Read the reviews of your past customers and make changes before it is too late for others.

I sent a gift to a boy in California. The website has no area for sending gifts and no place to enclose a note. I called the company to add my note. They sent the gift to an incorrect name at wrong address. When I called HS I was told to call FedEx. I’m embarrassed for all the errors. How incompetent can one company be!!! The CEO is doing a lousy job. And customer ’dis’ service is worse.

Purchased a record player unit for $358. Had issues with it. Called Hammacher Schlemmer and without hesitation I was told the process required to send the 16 lb. unit back to them. After HOURS OF MY OWN TIME RESEARCHING, I found the solution to fix the unit. I would expect either a partial or full refund for my wasted time in having to figure this out myself.

Sandra Turley

I recently purchased a window fan from Hammascher Schlemmer. It was described online as a low profile window fan, WITHOUT a brand name. When in fact it is a Bonaire, commonly sold by many other vendors for $25 less. If HS had described it as Bionaire, and I chose to pay a hefty premium or their "lifetime warranty," no problem. But they deliberately left off the make.

Only when the fan came and I opened the box, did I realize the deception. Not only do they charge $15-25 more for the same product, but they tack on hefty $18 for shipping when other stores ship it for free.

But it gets worse. When I applied for my rebate, little did I know that I would be charged monthly for this service and never receive the rebate. I found this out quite accidentally when I went online.

I would never purchase a HS product again and I would recommend that shoppers be wary.

The Electric Heated Dry Eye Mask by Wizard Research that I ordered from Hammacher Schlemmer came quickly with no problems. It has really helped with my dry eyes and is so easy to use. My eye Doctor was very surprised with the improvement.

Ordered a lamp prior to Christmas paid extra for quick delivery. Bottom line lamp was not delivered timely. Spending the extra was a waste of money. Contacted company concerning this was given the run around. I’m so over this company I even hate writing about it. Stay away from this company save your money and go elsewhere. Your time and frustration is not worth it. I have no idea how this company has remained in business.

Playable Miniature Grand Piano.

Cheap Lego knockoff. Total crap. Missing pieces, badly cast parts, electronics don't work and Hammacher Schlemmer doesn't allow you to warn others by leaving a review, so I can only assume they have fake reviews.

Bird Feeder Oasis
The idea of bird feeder, bath, and fountain is exciting and fun.
However this product is poorly engineered
Seed tray shallow and not easy to fill
Water evaporates from fountain quickly
Batteries 4 D run out quickly
I will use this and enjoy, however for will fill water and run fountain only on occasion
I do have goldfinches eating regularly from Audubon Song Mix in feeder
Have yet to see a bird drink or bathe

Pitiful customer service. The phone prompt says "we will be with you shortly" and then five minutes or so later you are told that the wait time will be over one hour! If that is the case, then the customer should be told that initially--not five or so minutes into waiting! I am still trying to get credit on merchandise with a valid tracking number returned to them on January 10, 2021! This company used to be among the very best. It is a mere shadow of itself. I will never recommend them, nor will I ever purchase from them again! BEWARE!

Product ordered early December for Christmas was delivered in January. Plus they automatically enroll the customer in a reward program for $14.95 a month that I was not aware of. This is a scam. Don’t ever buy from this company. I will never buy any product from them ever again.

Shipping was fast. but too bad the table I ordered was awful. Full assembly required, the pre-drilled holes were in the wrong places, or not even there. One of the pre-installed dowels was driven in so far as to make a hump in the table top. Now that it's finally all glued and assembled it's going to be a real pain to return. Maybe it'll find a spot out in the garage...

They really hate refunding your money on returns. Get ready to wait a month or more, if it comes at all. My next step is filing a complaint with my AMEX.