Hammacher Schlemmer Arvostelua 

This is the worse company ever. They make it difficult for people to secure customer service and their return under “lifetime warranty” is misleading. Today I received their catalogue (? I’ve attempted to get off their mailing list as I don’t want their catalogue) and saw that one of the items they’re advertising is a coin with trump’s sickening likeness on it- gold for $700+ dollars. Enough said. I would NEVER buy from this company again but if they want I spend postage to send me a catalogue I don’t want- go for it!

I ordered an item with a ship date of 12/27/2024, then the ship date was changed to 7/01/2025. 7 months after the original ship date!!! So I called customer support and sat on hold for over 30 minutes and never spoke anyone, then tried the support chat on their website again waited for over 30 minutes and was never connected to a human, the chat window just said it would connect me with a representative ... for 30 minutes. I ended up having to dispute the charge through my credit card.

I ordered a bathrobe for my husband and love the quality! After 3 years of searching finally found a lovely, thick bathrobe. I'd like to see color choice to include dark colors and pink.
I haven't had any problems with customer service.

Wish I could leave zero stars!!
To return a defective Item I have to pay shipping costs to return item to them and then they will deduct the shipping I originally paid when issuing a credit back to me. If I want to exchange for a non defective item then I have to again pay shipping back to me. That is shipping cost 3 times when the item is clearly defective!
I requested a supervisor call me and was told that would happen but has not and it is over a month now! Why anyone would do business this way is beyond me. I was a returning customer who had purchased this item multiple times in the past!!

I placed an order for some Belgian Chocolate Hot Cocoa Bombs based on the fact that their site estimated that I'd receive it well before Christmas. Other online sites that had a similar item had delivery dates after Christmas. So, I paid a total premium since the hot chocolate on Hammacher's site was super expensive. Well it's been 10 days, tomorrow is Christmas, I still haven't received the item. The tracking number that they didn't provide until 12/20 still shows item hasn't been picked up by UPS - aka hasn't really shipped yet. When I contacted customer service, they weren't sure why the tracking number doesn't actually appear on UPS's site or why it hasn't arrived yet. They've reached out to management and I should receive a response in the next 48hrs. Little consolation since at this point or whenever it arrives, it's much too late for the intended purpose.
Incredibly lame, Hammacher!

Terrible customer service. I ordered a week ago, UPS still has not picked up the package - I asked to cancel the order, I was refused, they said the option is not on their computer. I asked for a manger, she mumbled something but would not/could not do it. Delivery was promised in 3 days, turns out it will be 2+ weeks IF UPS ever gets it...the customer service is useless, can hardly speak English and just gives the runaround - STAY AWAY FROM THIS PLACE if you can! I will never even bother with looking a their web site again

One of the worst companies I have ever dealt with. I ordered a Christmas Tree in mid november 2024 and they shipped the wrong item. I contacted them and they sent me another wrong item. I contacted them again and they sent yet another wrong item. I gave them one last chance and they sent another wrong item despite confirming my address and the right item multiple times. In the end I requested a refund and they said they would contact me back in 24-48 hours. They never did, so I filed a Paypal dispute. In the end they never responded to Paypal and it was credited back to me by Paypal. Hammacher wasted hours of my time trying to resolve this and I will never do business with them again.

I have been trying to get a refund on my order for 6 weeks. I ordered two wreath bags for storage and received a male flight jacket instead When I called they were much more interested in getting the flight jacket back than they were about my wreath covers… multiple calls and emails later I cancelled my order and received a refund for everything except the $13.95 for return fee! What?????? I returned the item they sent me in error and NEVER received my original wreath covers and they want to charge me a return fee? What a scam!. The entire experience has been maddening and time consuming. This company needs to shut their doors - I am kicking myself for not reading the reviews ahead of ordering I had heard of this company before and knew they had been around a long time so felt good about moving forward with my order. Never again!

Sent half of what I ordered. The service representative said she would send the missing item. After 4 days, I called for a status. I waited for 21 minutes before a recorded message advised they were so busy I would have to call back. I went through this 3 times, waiting over 20 minutes each time. I finally called on Saturday and spoke to Ricardo, who was very dismissive, arrogant and sarcastic and was unable to remedy the failure. Obviously Ricardo has never been trained and has no pride in his work. Now I wait for another call back...

They cancelled my order without telling me several days before christmas. I had to call to find out. They said I should have gotten a refund as well which I have not gotten yet. The rep on the phone said, "I just work here." Unbelievable.

I wish I had read the reviews here before making a purchase from Hammacher Schlemmer. This company operates with outdated policies that punish customers at every turn. I ordered the Adjustable Height Fold-Away Ottoman (Item #97497), expecting a functional piece of furniture based on the images and description on their website. What I received was a low, uncomfortable ottoman that doesn’t come close to the height of a standard sofa or chair. Misleading product visuals aside, the real nightmare began when I tried to return it.

Their return process is archaic and unsafe. I was required to print out a return form and handwrite my credit card information — yes, handwrite my credit card information — on a piece of paper to mail back with the item. In 2024, this is not only wildly inconvenient but also a serious security risk. Every reputable retailer today allows for direct refunds to the original payment method, but not Hammacher Schlemmer.

To make matters worse, they charge a $13.95 “processing fee” for returns. This is on top of the fact that you pay for shipping both ways. So, I’m paying shipping to receive it, paying to ship it back, and then paying an arbitrary fee for the privilege of returning a product that didn’t match its online representation. Most companies abandoned this type of fee decades ago when online shopping became the norm.

The whole experience feels like a scam — hidden fees, unsafe processes, and absolutely no regard for customer experience. I will never purchase from Hammacher Schlemmer again, and I’ll warn anyone I can to avoid them. There are far too many other retailers who prioritize customer service and fair return policies. This company is stuck in the past, and clearly doesn’t care about retaining happy customers. It sad because at one time they were a great company.

Save yourself the headache — shop literally anywhere else.

I recently bought two holiday boxwood trees, both came with broken bases. I have spent hours on the phone trying to get through to customer service. They then tried to charge me for shipping to return the items that I received broken. I am still waiting on a refund, hopefully I will receive one, now I cannot get through to customer service to see if the refund is going through anytime soon. I also tried to post a review of the product on their website, but they wouldn’t post it. That is how they keep their reviews positive, while websites like this allow for the true ratings to show. The company has gone so far downhill in the past year.

Do not order from this company!!! I returned almost 500.00 dollars worth of Christmas items.It took me 30 days to get refunded . They would not refund the sales tax or the shipping I was charged!!

First, this company sent me the wrong item. A tree ornament angel instead of a an All in one music stereo. I called them to return the “Angel” and asked them to cancel the order for the music stereo. They sent the music stereo anyway and I returned it the same day. To be fair, I did open it to test it since they went ahead and sent it hopeful it would be a good product. However, the stereo was terrible quality, sounded tinty and the CD player open/close tray wouldn’t open when pressing the open/close button. I was very disappointed in the product as well as the service. I was on the phone with customer service so many times it was exhausting. They did not return my entire amount of money and instead of refunding the charge on my credit card they sent me a check and I was short $31.75. I realize their return policy said they weren’t paying for returns but I specifically asked them to cancel the order and they did not. I understand mistakes happen during the holidays, but I did ask for this to be cancelled. I would rather pay the 31.75 then converse with them again so I don’t want to send them my complaint but hope the people reading this will decide to shop elsewhere.

I still haven't received a refund for an item i returned. Tracking number shows they received it 14 days ago.

Their online ordering process has doubled my orders the last 2 times I’ve ordered in 2 weeks time. Called their customer service 1/800 number and was told it is my problem not theirs. I called within 6 minutes of checking my order for 1 item which was doubled to 2 and gave him my order number and he said “ok” and nothing could be done. I then said I had spent thousands of dollars with Hammacher Schemmler and he said”ok” and nothing could be done!!! DO NOT ORDER FROM THIS COMPANY HAMMACHER SCHLEMMER!! Robin M.

I spent a lot of $ on outdoor Christmas products from this outfit and they are only 2 years old. 4 of the items
the lights have gone out. I tried calling and emailing for a fix and no one has got back to me and its been a over week. I will never buy from this place again!!

Ordered a product on December 1st. I received no shipping confirmation after several days so I called. Was given the runaround and told that it could take up to eight days to ship. This of course is after their website said most items shipped within 24 hours. Called back two days later and was told that the item was picked for shipping. Not the case never received a shipping confirmation again. Finally called back on the 11th and was told that the item was back ordered. I told them to cancel the order and well on the phone with the customer service rep. She said it was picked to ship. You cannot trust anything that the customer service people say to you at this company. I ended up canceling my order completely, and then received an email today saying that because they were unable to fulfill my order within the designated time they were canceling it. Big fat mess. Never ordering from them again.

If I told you the whole story, your blood would boil just like mine is now, but suffice to say I will never again be ordering from this once reputable company again

I am VERY upset and angry with Hammacher Schlemmer which at one time was an excellent company, but no longer is so. I ordered a Christmas gift from their website on 11/18/24, and was told that it would arrive in about 1 week. It did not arrive. A week later, I wrote them an email asking where the present was, after phoning their customer service number and getting a “we’re busy, call back later, or send us an email” message after waiting online for better than 30 minutes. I received an email response to my email from Alyssa stating that it would be shipped in a week.

A week later I tried again to find out where my present was after calling and emailing I received a response from Charmaine on 12/7/24 indicating that I would not receive my order until 3/4/24. I also received a catalogue and my purchase item was on the first page of that catalogue. I then went to the HS website and my purchase item was on the first page of the category that it was in. SO WHY IS AN ITEM ON THEIR NEWEST CATALOGUE AND 0N THEIR WEBSITE NOT AVAILABLE FOR 3 MONTHS ???

I then went to Amazon, ordered the item and within 24 hours it was in my hands.

I have cancelled my order with HS, hopefully the cost of my item will not be on my credit card. In order to cancel, I phoned a number of times with ZERO response and then sent an email.

After reading the many negative comments on Trust Pilot, I suspect that I will be charged for this item on my credit card bill. If this happens I will contact the BBB.