Hammacher Schlemmer Arvostelua 

This is my opinion as an ex employee. I was let go after only one day with no explanation why.

Ordered a personal rose massager. Nowhere did it say in the catalog or online description that is was for woman, as it does with another female personal massager. So it arrives. I realize the mistake. But they won't take it back. The Customer Service agent I spoke at length with never even called me back to follow up, as she said she would do. So I am out $59.95 plus shipping, and stuck with this product I cannot use. Please put in the description that this product is made for women. Please do the right thing and refund my money. Thank you.

I started seeing a $16.95 per month charge on my credit card for "Hammacher Schlemmer" rewards. When I called, they said I agreed to it when I bought something from them. Must be some small print somewhere. What a scam! I called and cancelled but not until they got 4 or 5 months of fees.

Don't order anything from them. Shipment arrives 3 months later. Wrong item sent and I have to pay return and then they claim they never received item so they are refusing to refund.

On February 6, I ordered a pair of orthopedic walking shoes, designed for individuals with plantar fasciitis. I received a confirmation email with this message: "This email is to confirm that we have received your order #W14772759, placed on 2/6/2025. Expected ship date 2/11/2025" Today, February 14, I called the Customer Service Department, which is an outsourced center, and asked about the status of my order since no tracking number was provided in the confirmation email. I was told that the item was so popular, the store was sold out. I asked why there was no "Sold Out" or "Out of Stock" notice on the website. I received neither an answer nor an apology. I stated: "So, why wasn't there a follow-up email informing me that the shoes were sold out?" I did not receive an answer. I proceeded to tell the Customer Rep that leaving a customer in the dark without notice and without crediting the total purchase amount back to their account is unethical and strikes me as a form of fraud. Again, no apology was forthcoming. I demanded that the amount be credited back to my account, but it will take at least 3 business days before I can verify. I will never again attempt to buy an item from Hammacher Schlemmer, a company that I previously respected. If this is a ploy to defraud customers, then shame, shame, shame!!!

This company is terrible. Their customer service is horrible. You wait weeks and weeks for a credit back on your charge card. They don’t care. I don’t know how they stay in business. I never should’ve ordered from them.

This is my second review regarding the same issue with Hammacher Schlemmer. I cannot stress enough to not trust this company. They sent me the wrong item and I returned it and told them to cancel my order. They resent the order anyway and I returned that. Now they are telling my bank they never received the return and I have proof with both slips from UPS when I returned both items, neither of which I wanted. I have never experienced anything like this before. If I could give them no stars I would. It’s a shame for anyone to treat a customer this way, whether it worked out or not they shouldn’t lie. If you ever do return anything make sure to get evidence.

Ordered an item Nov 27 for my grandkids. Said it was shipping January 31 - bought other items and thought it would be a good surprise. Still haven’t received it - now on back order until March 11. I thought it was 1 item - but no - no ordered an item for my son-in-laws 40th birthday. SAME THING!! Awful company to work with. AND they put the charge through in November!! At least Amazon doesn’t charge you until your item ships - they sure could learn a thing or 2. Never even looking at their catalog ever again. You are a joke!!

Horrible customer service, slow shipping & failure to keep customer informed. Ordered item on 12/09/24 and STILL have not received 02/01/25. No contact to inform of backorder & only compensation offered is 20% discount on $100 FUTURE order! DO NOT USE THIS STORE!

Peanuts Halloween Tabletop Tree - DO NOT BUY. The pictures on Hammacher and the Bradford Exchange website show a sculptured tree. The actual tree is NOTHING like that. The ornaments are the same though. Hammacher charges to return items and I think this is exactly why, just enough to make you keep your purchase. Also, they did not publish my review on their website. I’m grateful to have the opportunity to voice my experience here. DO NOT TRUST THEM, do not buy from them or THE BRADFORD EXCHANGE.

Just purchased a grill light for my gas grill and tried it this evening! It was amazing. No more worries about not having enough light to finish out door grilling and I love the self shut off figure. See the pic.

This company offered me a discount through the mail after my initial purchase. The card was signed by Richard Warren. When making a subsequent purchase I attempted to use the offered discount. No luck. I called Customer Service and the rep told me I needed to spend $ 99 to receive the discount. I told her it did not state this on the card. She said ‘I don’t know why’. I said me either, a discount was offered, would it please be applied to my order ? She said yes, if I spend & 99. I told her this card was false advertising.
She hung up. Stay away.

i ALSO WISH IT COULD BE A ZERO STAR. They took my money on 11/05 .... sent the wrong item and wrong color on 12/13....i returned it and they received it on 12/17.....I called on 12/21 ( item was supposed to be a christmas present) and they told me they had the correct item in stock but couldn't send it out for 21 days....now it"s been 30 days, so I call again am told they "are not currently replacing anything!!!!!" WHAT???????? Do not buy from this company

In November of 2024 I purchased some arthritis gloves with heaters in them. I like the product, but they have been billing me a recurring charge of $16.95 per month and I didn’t sign up for any recurring charge. I can’t get a hold of a customer representative. I have tried phone and text. This is the worst company I have ever dealt with.
.

Purchased a Frosty inflatable which came with projector. Thought it would be great for the neighborhood kids. Unfortunately, the image projected on Frosty was broken which meant something inside the projector was bad. Returned it to Hammacher Schlemmer using their label (which is not free return shipping) along with the return paperwork. They received it 12/12/24. Yesterday, 01/16/25, I was told they are working on returns they received on 12/2/24. I understand there was a holiday and that I am not their only customer but I find this really unacceptable that a customer has to wait so long to have a refund to their credit card. And to top it off, not a full refund for the amount paid because of their shipping and fees. Buyers Beware...DO NOT PURCHASE ANYTHING FROM THIS COMPANY! They don't even deserve one star. Extremely poor management!

Literally they need to be shut down. They are basically thieves that take your money and good luck trying to get it back. Refunds can take close to 3 months and you are lucky if you get it then!

Buyer beware and do not purchase from them!

I have no idea how my husband foolishly decided to do business with this company. He bought me a piece of luggage on their website October 8th 2024 ~ they charged us in full and we did not get the luggage until November 18th. The suitcase was much too small so back it went — we received confirmation that the luggage was received back in their warehouse merely days after we sent it back. Numerous phone calls, emails and a paper trail longer than my arm and still we did not have our money back - finally we got our money back January
12th, 2025. They had the audacity to charge us a restocking fee. I've never done business with such a lame company in all my life. Impossible to get a hold of and then once we did too many excuses to list why we weren't getting our money back. This makes me definitely think this company is in financial trouble because no company would grab on to a customer's money the way this company has. If I could give them ZERO stars for the whole experience I would. So please dear reader... heed this warning. Do not do business with this company-with all the other excellent online companies out there there is no reason to do so.

Terrible experience.

I bought a Christmas tree from them. A day later it went on sale for 50% off. Since it hadn't processed, I figured I would call and ask if they would honor the discount. I could, after all, cancel the order and replace it.

They refused. For some reason, I decided to just keep the order in place since the tree looked good, and I was willing to pay full price or I wouldn't have placed the order.

When I received the tree, it looked absolutely nothing like the photos. It felt like a total bait and switch. Their photos were fake.

I bought the tree the first week of November 2024. It took them until January to refund me, and they kept what appears to be a 20% restocking fee.

This company sucks. It's a scam. I've never gone so far out of my way to leave a review. They're that bad.

The lifetime gaurantee is a joke, I bought a $2000 Christmas tree, they sent 4 boxes over 50lbs each that contained extra parts of some sections and other sections were missing so couldn’t make a tree out of it. Called support immediately and they agreed to refund upon return, supposedly they scheduled a UPS pickup but UPS never received anything from them. After 3 months of contacting support, being assured that UPS would pick up, being told I could always ship back at my own expense that would not be reimbursed I gave up and disputed with my credit card company. HS will only give you the run around they will never actually process a return.

Returned an item in early November, it reached the address item was returned to, but no refund. Called three times and waited 30 min or more to talk to someone in Jamacia. They said my item is "on the list" for refund. That was five weeks ago. Do NOT order from this company if you expect a refund.