From start to finish an excellent experience! Johnathon the guy who quoted was top notch incredibly friendly.

Jack who did the fitting , lovely guy very thorough.

Both are a credit to the company

DO NOT USE THIS COMPANY
If I could have given no stars I would have
My elderly parents had two stair lifts fitted last year and the year before. While purchasing they were told we buy these back if you don’t ever need them. That was a total lie.My step dad passed away unexpectedly so mum needed to go in a care home I contacted them for buy back Even though they fitted them they needed photos of them the seats the rails up and down view. All done through some link. This had to be two separate ones.
Within no time I had a reply. No we will not buy these back and we will charge £790 to remove them. That was a shock. I messaged back stating my displeasure about this and also to refund the tow service packages which has also been taken out at the sam stone as purchase. Someone called me he tried to go over the same thing again stating they were not buying these back! They already knew which ones they had so I have no idea why they made me photo them. Then he told me that the service contract (2 year ones) couldn’t be refunded as a service had been carried out.
If ever asked by anyone about this company I will tell them to never use them. You do not know what is around the corner go with a company that will really help you if needed

I called the office on Thursday to get a quote for a stairlift for my mother and Julie came today (Saturday) to give us a quote. We were very happy with the quote and the stairlift and decided to buy it from this reputable company. Julie was very professional and compassionate with my mother and gave us great advice and options. Would really recommend this company

Julie was very helpful and courteous and helped us to make the right decision.

Today I called Halton Stairlifts to come and repair my stair lift. I felt that the call out charge was a bit pricey but I was truly happy the engineer was able to come out today. The engineer who came out is called Richard, he diagnosed the issue and fixed it all within 15 minutes. I was Impressed and really happy with the repair.
Thanks Richard.

Jack was very courteous and very attentive. He listened to all my concerns of the arm controls. He is welcome back anytime

Re engineer, James.Arrived on time having phoned before hand. Listened, checked and sorted remote control as well as stair lift. Explained what had caused problem. Polite, efficient. Thank you

Just had our stair lift installed this morning, the guy was friendly, polite and exceptionally polite. He checked everything, made sure we knew all the operating controls and explained all the additional information. All together an easy time.

From 1st consultation to fitting everything was well explained and friendly and professional kane the engineer/fitter was wonderful really friendly,job completed quickly showed us how to use chair made it very simple also very patient as helped with email regarding paperwork a credit to the team

I had a wonderful service, first was Kevin to discuss my needs and take measurements, then James who fitted the lift both very professional and true gentlemen. James was so efficient at fitting the stair lift and very patient with me when showing me how to use it, would definately recommend Halton lifts to anyone. First class service from everyone involved

From the surveyor to the engineer Excellent service

Very polite very clean work did a lovely job looks like new.

Jack Arrived on time, no mess, kept us informed, polite and patiently waited until payment went through

All went smoothly as promised.James the engineer arrived and immediately started.Installed with no mess no problems very speedily.All round good experience.

Work carried out efficiently and professionally.

Sean the fitter was very courteous and eager to complete the installation without delay.
He gave clear instructions on completion and answered all questions in a friendly manner.
I have no hesitation in recommending him to future buyers.

Friendly engineer, thoroughly serviced our lift. Great attention to detail.

What an amazing company.
Our Mum has terminal cancer and been in a hospice for just over 2 weeks, but unfortunately her mobility is much worse and living in a house there is no way she could get up and down the stairs.
I only rung a couple of days ago with an enquiry about installing a stairlift, the people I spoke to over the telephone were very helpful, told me the cost as well which I appreciated. Made arrangements for Mark Harty to call at Mums on Friday which he did promptly. Lovely guy went through everything, answered our questions quickly too.
Stairlift to be fitted next Thursday.
Thank you very much for a truly professional service. 😊😊😊

Speedy response and problem fixed by John.
Office staff responded well when problem was notified too them.

From first contact with Jane to dealing with Mike Gardener for initial survey it was dealt with professionally and confidence. The Stairlift was fitted yesterday 2/9/2026 by Kane who arrived on time and completed the fit within an hour...first class job. The total experience from start to finish was done professionally with Customer care at the forefront. The staff names mentioned are a credit to this Company. Totally satisfied & many thanks