Halfords Autocentres Arvostelua 

Very professional and friendly staff, the work was complete in a timely manner and quality checked before handover.

Easy to book appointment online, efficiently and effectively completed MOT and interim service.

Warm professional people right from the start. Head and shoulders above most general garages if you are just in for a MOT like I was.
Polite and professional staff all round at the Penzance Cornwall branch.

The process of getting in touch with halfords was hell. My car’s battery died under warranty and my can wouldn’t start when I came out of Waitrose last Sunday. I was stranded. I had to call the RAC breakdown assistance who came and jumpstarted my car and recommended i take it straight to Halfords to get the battery looked at. I looked up halfords on Google maps. The closest one was Halfords Autocentre in Uxbridge. I try to find a number but fhere isn’t one listed on google maps. I drive from Rickmansworth all the way to Uxbridge only to find it’s closed. I checked google maps again and the next one was Ruislip. I went there and it was closed too. Again no telephone number was listed. I came home having to risk switching off my car and my car’s system told me it’s low battery again.

At home I logged into halfords website and started a chat. The person on chat told me she can’t book a warranty call for me, so I would call another number. On explaining my situation and the two closed stores she said the best she could do was book me a store visit for the next day. I explained i can’t visit a store anymore because my car wont start. She said she can’t help me. I called that number and explained that my battery was changed by a Halfords van that came to my home 2 years ago and it came with a 5 yr warranty and if they could send the van again. She told me for a home visit i will have to purchase a breakdown cover or pay for a visit. I explained it is under warranty, and should be free, she refused quite rudely and hung up. I called the number again and got another person who again hung up on me. I tried a third time and this time I met a helpful person called Nonu. She booked a van visit for me for the next morning with a free battery replacement on Monday morning between 8am to 10am. I explained i have to go to work and i dont want to have to miss it. She assured me the van will be there.

The next morning the van wasn’t there. I called Halfirds again at 9.45am after waiting since 8am and they told me the van would arrive in 10 mins. The van did not come.

The van finally came at 10.20am. The technician was great and changed the battery in 20 mins. But i had to miss work that day.

This entire ordeal has made me seriously consider my association with Halfords. My brake light has been on for at least a year. I’ve taken my car to halfords watfords at least sis times and gotten my rear break disks, pads, and osme other but replaced. The light always comes back in a week. I finally took the car to Halfords Ruislip who told me Watford had fixed a wrong part and they replaced it for free, and now the light won’t come back. The light came back in 2 days. I am disabled and I have the stamina to deal with this shit anymore.

Someone should seriously streamline this entire process and pull the plug on the automatic voice selection feature on your phone number because the unlimited options are not accessible for someone with disabilities and i had to call them 4 times after already being incredibly stressed and disappointed.

Excellent helpful staff from the receptionist to the young gentleman who changed my tyre and reset the icon on my dashboard

Exceptional customer service by Logan.

professional and courteous service. member of staff (Ben) provided clarity at all times. I felt valued

From delivery to pickup I was kept informed about any work that may or may not be required. Received a telephone call with quote before any work was carried out. Advised of time for collection. 😊

Yet another great experience at this garage.
Nothing was too much trouble. Polite, helpful & knowledgable. you can't go wrong by going here.

Friendly, knowledgeable and helpful staff. Excellent communication.

Great service, easy online booking and within a reasonable time frame. Friendly staff, efficient organisation and excellent communication at each stage of my MOT. Definitely use again.

Halfords were great when RAC mechanics let us down 2days before the booking.
Car booked in and quoted on a Saturday, repaired Monday morning. No hidden charges, very efficient.

Everything went smoothly, staff were very polite, friendly and professional thank you

I booked my MOT and service at Halfords borehamwood , all ok untill they canceled the day before I was due to take car in. I went in to discuss if I can do it on a Saturday they could not do it on a Saturday which was fine. The guy at the front desk was rude and so unhelpful , I felt uncomfortable. They were fixing cars so was confused why they cancelled. I booked in for the following week but felt uneasy about taking it to there so I cancelled. I noticed they took money out of my account even though I never had anything done there in the end. I called they said they will refund me, I even got an email to confirm it. 5 days past still no refund. Called my bank they said they can not see any refund pending. I called up Halfords again the guy on the phone said my refund was not delt with so he said he will do the refund for me which he did . I called Saturday and got it back today . Overall I will not be using Halfords for MOT etc and will not recommend them to anyone.

Went to Halfords Cwmbran store which as an mechanic I’ve spent a lot of money on Halfords professional tools over the years which to be fair last few years they gone to a poorer quality went for a battery for a key yesterday in all fairness the attitude of the guy was poor so for me now I think I’m done with Halfords gone down hill altogether

Excellent customer service as always from the Ilkeston branch. Helpful, knowledgeable and professional staff. I’d recently replaced my fuel cap with a temporary one as it was jammed but the staff checked and refitted it after my MOT and service. So pleased it’s working properly again; plus it’s saved me money! The only reason they haven’t got 5 stars is because I was unable to book online (and the online quote was less than the phone quote). This is not a bad reflection on the Ilkeston team but it would be helpful if this technical issue was resolved

I had a MOT and full service on an EV at Chichester Autocentre on Friday October 2, drop-off at 10am. The helpful staff there sorted it out, repaired a faulty seatbelt (which had caused an MOT fail first time around) free of charge and, with Premium membership, it all came to less than £200. All very satisfactory! However, I had had a very different experience attempting to book the appointment online. The problem started because the Halford's booking webpage defaulted to a car which was scrapped six months ago, and which I deleted from my list of “My Vehicles” at the same time. However, I was unable to find any means of editing the car to be serviced; trying to do so was very frustrating and time consuming. So I tried an online chat. The agent booked me an appointment, but I had not made it clear that I wished the car to be serviced as well as MOT’d. Okay, mea culpa. When the email confirming the appointment arrived it was for an MOT only. To correct this, I made the mistake of telephoning the “helpline”. The first agent I spoke to merely informed me I had selected the wrong options and told me to ring again and choose the option number she gave me. Very helpful. So I tried again. The second agent I spoke to completely confused me, assuring me the Autocentre I wished to book (Chichester branch, which I have used many times) did not have “the parts” (if I understood her correctly) to perform the service, despite the fact that Chichester Autocentre MOT’d and serviced the same vehicle without any difficulty last year. At this point it was clear I was getting nowhere, and asked the agent to cancel the appointment, which she did. I then did what I clearly should have done at the beginning of the ordeal and rang Chichester Autocentre directly. They booked in the MOT and service straight away at the time I requested. Simple. I subsequently received a confusing email telling me only an MOT was booked, I'm guessing a hangover from the original incorrect booking, but again a call to Chichester confirmed the appointment that I was expecting. I also had a helpful message from Lewis via Facebook Messenger explaining how to edit that car being booked in online. So I shall be using Halford's again, just not sure which means of booking I shall try first next time!

After visitting the Stockton on tees store and asking for advice the help we were given was exemplary ,all the staff were polite ,empathetic , helpful and professional ,don't ever hesitate to visit this store ,10/10 In all aspects ,they were all amazing and an asset to the company

Do not trust Halfords in Huddersfield! very bad experienced!! do not recommand! overly charged and they did not fix the issue even, when i went back they said that was a new issue and tried to charge me again crazy money!!! not competent and overly charged