Hajj And Umrah Experts Arvostelua 

The travel agent Awais was very helpful and patient. Was always available to answer any query. For first timers like me overall experience was very good.

Since we were arriving a bit late than the usual check in time. The hotel was informed but when we arrived there was a bit of confusion about the rooms. The local hotel sorted it out quickly.

We also got the transport through this Umrah & Hajj travel agency, which was great. As part of the transport package we had Ziarats (both Makkah & Madina) included. The driver was good but his knowledge of places visited was not great. On the last night when we were being driven ti the airport, the driver Salam, was excellent. On our way he was telling us about different land marks and this knowledge was way superior than the other person. We felt the difference.

Overall I would rate the experience very good

I used this company for me and my husband in January 2025. We paid the initial deposit without being told the terms and conditions and once we asked for that back we were told we would not be getting that back and we decided to just continue as we didn’t want £200 to go to waste. We then paid for our flights and then later on the full booking which showed us which hotel we would be staying at exactly. The night before our flight we got a call and the hotels got changed to a completely different one with no reason as to why, the quality of the hotel was much lower than the one we originally paid for. Arriving at the hotel in Makkah we were taken from person to person for an hour and a half and finally put in a quad room Which was not even clean. It seemed very rushed and we were being put there as a last minute resort. Finally going to Medina, we were told we would have breakfast and a certain hotel that hotel was also changed the night before we were told to sit in front and asked to pay again when we already paid Because the company just put a deposit down in place. We reached out to the company which was very difficult as we were not in the UK they are also asked us to pay and they would refund us. We did not have the funds to do this and we were stressing and panicking out in the lobby thinking we do not have accommodation for the night.This company has absolutely not given what was promised. They have stressed us out and honestly if I could say more, I would do not book with these people. They are scammers and they will try to rob you of what you have paid for. I will never use the service again and I would advise you to not do the same Either.

Excellent service by Hammad every step of the way.

Alhamdulilah, we had a very good experience of umrah through aerolinks.co.uk. Areeba was helpful throughout the application process and also whilst our journey. I can't thank her enough. If you are looking for a smooth and hasslefree umrah or Haj, please contact Areeba. Best wishes.

Booked through Hammad who was amazing all throughout the whole process. We went Qatar and Saudi Arabia for Ummrah.

He was so helpful when we changed our minds a few times about flights and hotel he went the extra mile to make sure we had what we wanted especially as we have a three old. The hotel in Makkah was amazing was one of the best hotel I have ever stayed in.

Will definitely recommend to book through hajj and umrah experts as they will definitely cater to your needs and budget.

Sheikh Mahdi was a fantastic guide, excellent communicator full of immense knowledge. The service throughout the whole umra was first class, Sheikh Mahdi taught us so much and I’m grateful for being part of his group Alhamdullilah. I recommend him to anyone looking to go for Umara or Hajj.

It was our first time experience booking our Umrah trip through an agent. Zia Mustafa was very helpful in assisting us with booking our flights and 5 star accommodation in Makkah and Madinah. Our Umrah trip was Alhumdulillah good. Zia was in touch with us throughout our trip.

Amazing service with aweys
Overall amazing service and good communication with the booking in the flight and hotels and transportation.
Hotel usman bin afan hotel great location and close to mosque Al Nabwai distance about 5-7 mini walk.
Hotel Voco was magnificent and wonderful. I would rate 5 🌟. The only problem Voco hotel had was distance from Masjid Al Haram. Even though they provide free shuttle buses but still is bit of walking to do so prepare yourself to walk for at least 10 minutes after the shuttle buses also there is no one bus that goes to straight to the Al haram so you will be swap the shuttle buses. Anyways amazing hotel and the food amazing and there is shopping mall at lower ground

Hi, I was dealing with an agent called Maiza who was super efficient and helpful with all my booking details. I would highly recommend booking your Umrah service through them for good hotel and good deals. Thank you for all your help Maiza. Will be booking again soon In Sha Allah.

Our main contact, Ziya Mustafa, provided us with a 5* experience - from the transport car, the hotels & open communication line.
Anytime we needed to contact him during our stay we received an immediate response.
The hotels we were offered for the price are unbeatable. Will definitely be using him again as he made our journey so comfortable and easy for us. Jzk Khair Ziya.

I had the best time and a lovely experience all thanks to Abbas. He was a great help and ensured I had a smooth journey. For anyone looking to book their Umrah trip ask for Abbas he is a great help and will accommodate to all your needs.

Excellent reliable and helpful service provided by Abbas at this company.
This is my 3rd trip with the company and I wouldn’t go elsewhere.
They have arranged my eVisa /fist class transport and five star hotel with the best Kaaba view .
Abbas has seamlessly paid attention to my every requirement such as flight timings /direct flights /hotel preferences as there is a vast yet confusing choice and my priority was to be close to haram as possible! I got exactly this .i was very happy !
The trips have been absolutely priceless and soul nourishing I didn’t have to worry about the logistics of my journey they have been spot on perfect and I knew they are in safe hand. If I needed to check something my agent Abbas was a text away! He replies right away!
This is what I was hoping for so my main focus can be in Mecca .
Abbas was attentive enough to check throughout my journey if I needed anything and even during the trips I was reached out normally other company’s take your money and you do not hear from them the customer experience strategy is very different here and it’s exceptional!
I have another 2 trips planned with this company and again Abbas is my main agent Co ordinating these.
I would highly recommend Abbas if you want a professional ,reliable and trustworthy experience where the service is transparent friendly annd tailored to suit your exact needs (personalisation is the word that comes to mind) and help is a text away !
Thank you and may Allah bless you and reward you inshallah for all your efforts and hard work and dedication !

Sorry My earlier reviews were for UmrahExperts not HajjandUmrah experts.My Apologies , got the name wrong.

Happy with the service, beat every quote I has

Assalamu Alaikum,

I wanted to take a moment to express our sincere gratitude and share our experience with the recent Umrah trip that Ahmad Riaz organized for us. Alhamdulillah, the journey went smoothly, and we are truly pleased with the level of service provided.

Ahmed tailored the package to meet our specific needs and exceeded our expectations. Given that I was traveling with my sons, he made sure our hotels in both Makkah and Madinah were conveniently located nearby, which made our stay comfortable and accessible. The
transportation arrangements—from airport pick-ups to ziyarats and transfers between cities—were seamless, and all the drivers were polite and courteous.

Throughout the booking process, Ahmed went over every detail thoroughly. His

exceptional service, professionalism, and clear communication helped us feel well-prepared and confident. We were kept informed at every step, which made the experience stress-free.

Overall, the trip was fantastic, and I am
extremely satisfied with your company's service. I would highly recommend your team for Umrah travel arrangements and will certainly book with you again in the future, as well as recommend you to family and friends.

Thank you once again for making this
journey memorable.

The company was very great a guy called Ahmed Riaz booked our hotel and chose the best ones, we got the best transport and were absolutely blown away by Ahmed Riaz's service, absolutely amazing 5 stars would recommend

My booking was dealt with by Abbas who was exceptional throughout the process. It was my first time arranging this for my family of 13 and having Abbas guide me through each step was a breath of fresh air.

The trip was amazing Alhamdulillah, the Makkah hotel (Al Marwa by Rotana) was truly exceptional and throughout the whole stay in Makkah including Ziyarat was faultless.

There were a couple of issues with the hotel in Madinah (Anwar Al Madinah) and attitude of our transfer driver from Madinah to Jeddah airport which is not the fault of Hajj & Umrah experts or brother Abbas.

My only area for improvement would be for the company to use a better hotel in Madinah, something like Sofitel or Hilton due to quality and the distance to Masjid-e-Nabawi.

Overall the experience was very good. I would definitely be using this company again and recommending to Friends & Family.

Having used Hajj & Umrah Experts last year from my umrah package loved the service I received so I decided to use Hajj & Umrah Experts again. This time taking larger group this October 2024.

I was very disappointed with the whole process , having booked and paid way back in January 2024 with the same agent I trusted who dealt with my package last year. only to find out later into the year that the agent had left and my package was being dealt by another agent and all enquires would be dealt by them.

Throughout the remaining until upcoming journey I kept asking for reassurance and confirmation that everything was done correctly and that when we would get our hotel confirmation vouchers. These where only issued the day before we where going to travel. I don't understand why does it take a best part of 10 month to issue hotel vouchers yet you are firm on taking the full payment so far in advance.

Yet again we where assured that the everything was confirmed.

Having got to our Makkah hotel in the early hours of the morning ready to check-in and freshen-up before we started our umrah. Only to find out that none of our 6 rooms had been booked and the hotel did not have any reservation for us nor could find us on there booking systems.

It was a nightmare , early morning , no contact number back to UK to help out. We where just stranded and left there not knowing what to do. Only option was to have to wait until the UK office opened to speak to an agent and that was another 7-8 hours wait. Luckily tried some number I had, kept ringing until someone picked up, I didn't care what time it was back in the UK.

They managed to resolved the booking issue a few hours later , not a good start for performing our Umrah as we are by this point tired and really frustrated.

Contacted my agent who was looking after my package to double check that we where not going to have the same issue with our Madinah hotel. Agent confirmed "No problem everything is confirmed".

Got to our Madinah hotel and yes same issue booking did not exist we where nowhere to be found on the system again.

This time as we arrived during UK hours tried to contact the agent , totally impossible to get an answer , sent multiple messages just would not reply back.

Only after a few harsh message managed to get the rooms confirmed.

Absolutely appalled by the customer service. The two star rating was due to the exceptional transportation team in Makkah {Haider} otherwise I wouldn't even bother rating this time.

Will definitely not be using Hajj & Umrah Experts again or recommending them to any family or friends.

Salam

I have just feedback for your service. We are very pleasure of hotel Voco because it’s best place environment.

In second event of hotel is not bad and just relaxation environment cultural.

In finally, our enjoyed and good experience of holiday so lovely 🥰 too hot, and nice food cuisine cultural.

Many thanks
Rashad Mahmood

We dealt with Abbas. I would highly recommend Abbas to organise your next Ummrah trip. Very helpful, very patient and understanding what we needed. We have just returned and their was not a single issue throughout our trip. Thank you