Hajj and Umrah Arvostelua 349

Great experience
Honest and reliable
Staff were very helpful
There is refund policy if booked 4/5 months in advance and flexible payment plans
Mahwish Khalid was excellent in managing and booking the trips I have used her services multiple times and introduced my extended family members

Worst ever experience..they don’t have ATOL registration of their own and use a second party to book tickets hence no way you could complain against them. Extremely traumatising to deal with very non profession

Great service from Rayyan throughout the whole process! Very professional & great communication. Excellent Ummrah Package..

I contacted HajjandUmrah.co.uk through recommendation. Never heard of them before but thought I would try. As soon as I messaged them, I got a prompt response from Rayyan. I was happy with the prices he offered but I was hesitant to go ahead as I was booking for 13 people. Rayyan assured me that they would take care of everything ensuring that everything would run smoothly. He was right. From start to finish, everything was seamlessly done. From tickets to hotels and ground transportation. Rayyan liaised with us throughout and I am so glad to have chosen the company. I will be sharing my experience with all family and friends and any future trips, I will be contacting Rayyan. Jazakallah for making this a memorable trip for us.

Alhamdulillah, I genuinely don’t think we could have asked for a better Umrah experience 🕋 A special shout out to Shahzain the organiser and Sumbal the female Umrah guide!

From start to finish, the entire journey was handled with such care, professionalism, and ihsaan. The communication throughout was clear, prompt, and reassuring, we always felt informed and supported every step of the way.

The travel arrangements were seamless. Our flights were well-selected and comfortable, making what could have been a stressful journey feel smooth and manageable. Airport transfers were organised perfectly, and everything ran exactly as planned, which allowed us to focus on our ‘ibadah without distraction.

The hotels were honestly a 10/10. Not only were they of excellent quality, but their locations were absolutely ideal, incredibly close to the Haram. In Madinah especially, we were so touched by the level of thoughtfulness: as we were just women (my sister and I), being placed in a hotel close to the women’s entrance of Masjid an-Nabawi made such a difference to our daily experience. It showed real understanding, care, and attention to detail.

We were also provided with an Umrah guide, which was invaluable. Having that guidance gave us confidence and clarity, especially in such a spiritually significant journey. Everything felt structured yet flexible enough for us to truly immerse ourselves.

And subhanAllah, all of this came at such a reasonable and fair price. The value for what we received was exceptional.

Overall, we are so grateful, Allahumma barik. This experience was deeply meaningful for us and a huge part of that was down to how smoothly and thoughtfully everything was organised.

We would wholeheartedly recommend this service to anyone looking to perform Umrah with ease, comfort, and peace of mind. May Allah reward you abundantly for facilitating such a beautiful journey for His guests 🤲

This was my first umrah and I couldn’t have asked for anything better and so grateful Allah brought me to them.
Shahzain helped with everything and may Allah reward him endlessly
My sister and I went on the trip on our own and we went got a female umrah guide to help us. She taught us and well and was well informed.
Lovely hotels and perfections locations of the hotels were next to the women Entrance.
When ever I messaged on WhatsApp, I got an instant reply. They always accommodate us with everything.
They also gave us travel from the airport and too the airport aswell which was so needed.
Also they helped us with so much with the pricing if I asked they reduce it they really did help try and find cheaper flights

I have used this service 2 times and I have to say they have exceeded my expectations. From the initial contact to your return they are very professional. Transfers are prompt and reliable. Visas arranged. Hotel choices are on the doorstep to the Haram. Mr Mubashir Hussain and his team looked after us very well. A highly recommended hajj and umrah provider. Will be surely using their service. A+++ umrah (March 2026)

Our experience with the Hajj and Umrah…
Our experience with the Hajj and Umrah booking service has been nothing short of exceptional. From the very beginning, every aspect of our journey was handled with the utmost professionalism, care, and attention to detail. What truly stood out was how responsive and accommodating the team was—they addressed each and every one of our requests and issues promptly and ensured that all our needs were not just met, but exceeded.

The entire process was smooth and stress-free, allowing us to focus on the spiritual significance of our journey rather than logistical concerns. Every arrangement was thoughtfully planned, and the level of organization reflected a deep commitment to customer satisfaction.

A special mention must go to Mr. Basith Ali, who coordinated everything beautifully. His dedication, efficiency, and willingness to go the extra mile made a significant difference in our overall experience. He ensured that everything was perfectly in place, and his support throughout was truly invaluable.

Thanks to their efforts, our journey has been incredibly pleasant and memorable. We are genuinely grateful for the outstanding service provided and would highly recommend them to anyone looking for a seamless and well-organized Hajj or Umrah experience.

They were very helpful all the way and always responded when I needed them even during our trip.

I highly recommend this Umrah agent, especially for anyone needing arrangements at short notice. They have become my regular agents, and I will continue using them because the entire process is always seamless and stress free.

A special thank you to Brother Mubashir for his outstanding support and dedication. He is always available to assist, ensuring everything runs smoothly and giving great peace of mind throughout the journey.

A reliable and trustworthy service that consistently delivers the best experience.

Good service, Brother Rayyan was very helpful

Straight forward and no hassle. The team at hajjandumrah did everything to make my parents umrah a great one to remember. Mahwish handled all questions we had and it went really smooth

Well organised trip by Mesam Ali , I would recommend using this company for umrah

It was a wonderful experience with Hajj and Umrah and their team. This was our first visit to Saudi Arabia for Umrah and we have booked a family Umrah package for 2 weeks, including all the arrangements for flight tickets, hotel reservations, pick and drops along with Ziyarats of Makkah Sharif and Madina Munawarah. I would like to thanks Mr. Mesum Ali & Hajj and Umrah team, they offered us a customised package as per our requirements with a discounted rates.

We must recommend Hajj and Umrah company to our family and friends because of their excellent customer service and discounted packages. We will be definitely booking again for our up coming Hajj and Umrah In Shaa Allah.

From start to end all went very well ,they always happy to help whatever query you ask regarding your trip etc,customer service was amazing very supportive.
Thank you for everything to make us happy and satisfied.

This was the first time my children and husband were going for Umrah , everything was very well organised by mubashir, from the visas to the flights to the hotels and especially the Car service. Any issue that we had there was Mubashir was thereto support us via WhatsApp.

Amazing experience, Mahwish was very helpful throughout and our umrah trip went very smooth with everything. Communication great too!

The service provided by Haji Umra was 2nd to none from the start to the end of the whole trip was went smoothly without any problems. Emaad had told us from the start how the trip is organised and it was organised as he said the taxi divers the hotels were all as he mentioned the location of both Mecca and Medina hotels were close proximity to the masjid that Emaad had told us and we were happy with the locations and the hotels he had suggested Emaad explained everything in detail and it worked out as he mentioned I recommend his services to anybody who wishes to Travel to Umra and Pakistan he will guide you all the way

It all started really well with packages and the pricing was good. The people were friendly and helpful. However, it all went south after my checkout from Makkah. The transport was meant to be provided on the day however, they had booked it for the next day. With a one year old it was quite stressful to be without a transport after check out and then had to arrange it myself. Was promised a refund for the transport to Jeddah and in good faith to compensate for their mistake, offered transfer from Jeddah hotel to the airport. Had to follow up for months on the case and everytime I would call or message, I was told they would promise a call back and then they would ghost on me. This kept happening for almost 3 months and then after pushing really hard, the story changed and i was told that their the so called compensation for the mistake they made was to be adjusted from the refund I was promised. The tone that used to be friendly at the start turned into border line rude and was told that I cant be refunded for it but then I had to push back only to hear "take it or leave it". I am made to feel as if im the one who is being unreasonable and that doing a refund is a favor. Kudos to this great customer service. They absolutely turned a good experience into a really sour one. Just for the after sale, I will never recommend them at all.