GONG Galaxy Arvostelua 

J'ai reçu une réponse rapide à mon problème. Le service client est efficace. Je recommande.

Communication et service client, hyper rapide, serviable, et personnalisé. A taille humaine.

Cela fait la différence, et c'est grandement apprécié.

Merci à Olivier (SAV) et Cyril (service Technique) pour leur accompagnement.

Service très réactif et pertinent. Les problématiques sont bien comprise et prise en charge avec intelligence.
Le dialogue est fluide et efficace, le contact téléphonique super agréable. Une des meilleures expériences de relation client, vraiment!

Échange clair et précis en cherchant une board adapté a mon niveau.

Commande disponible très rapidement. Vendeur très sympathique qui m'a aidé à charger ma commande dans mon véhicule. Matériel top, qualité au rendez-vous.

Bom acompanhamento, no entanto o formulário em inglês dificulta-me bastante pois não permite traduzir. Só cliente faz tempo e só compro material vosso. Continuem com a perspectiva de sempre melhorar. Abraço

Merci à Marion pour ces conseils très précis et techniques dans un échange constructif. C'est rassurant d'échanger avec une technitiene qui sache se mettre au niveau d'un débutant. Je suis plus serein dans le choix de mon équipement de wingfoil.
Bon ride à tous !
Damien

Excellent customer service. Outstanding Ordering tool, and tracking functionality. Super quick customer support via Email resolving an order amendment.

Sono cliente Gong da diversi anni, mi piacciono molto i loro prodotti (io conosco i loro SUP e i SURF) e la loro filosofia che coniuga qualità a prezzi sostenibili. Ho effettuato vari acquisti sul sito e devo dire che ho sempre apprezzato la rapidità di evasione degli ordini e le tempistiche. Il customer service di Gong è lo specchio dell'azienda, disponibile, efficace e rapido. Ho avuto un problema un'unica volta ed è stato risolto in tempi rapidissimi. Quindi 5 stelle sempre meritatissime.

Alles sehr gut geklappt, jederzeit wieder. Danke

Les réponses aux questions étaient très claires et je trouve rassurant de pouvoir parler à un technicien avant de passer commande .
Merci beaucoup à Anthony

I've bought two prone foil boards over the last two years. I absolutely love them both! But just as important as quality products is having solid and efficient customer support. The Gong team really surprised me with their level of dedication! Professional, fast and efficient no BS support from beginning to end with some delivery issues which were absolutely NOT their fault.
Special thanks to Olivier, Louise and Valentin for your kind and personal attention!

Je suis extrêmement satisfait du service après-vente de Gong et principalement de l’aide de Martin, j’ai toujours eu les réponses que je souhaitais et le service est vraiment exceptionnel. La qualité des produits est optimal et je me régale en faisant du Foil.

Vendeurs rapides / efficaces.
Bon conseils pour l'achat d'une combinaison de wing

I ordered a pump foil from Gong, and the delivery was fast and reliable. I carefully inspected all parts upon arrival, and everything was in perfect condition.

When I noticed a very minor imperfection, I contacted customer support to clarify whether it could be an issue. They reassured me that the small scratch/crack was not a problem and handled my concern in an extremely professional and accommodating way.

They even offered me either a replacement for the affected part or a 30% credit of the damaged part’s value as compensation.

This level of customer service is truly excellent and far from standard nowadays. For that reason, I can highly recommend Gong as a brand for surf equipment.

Thank you Oliver

Mon achat de stand up paddle chez Gong s'est parfaitement déroulé.
Le matériel est de qualité et le service clients est réactif et très efficace.
Un rapport qualité prix imbattable et la sympathie en prime : un plaisir d'acheter chez Gong !

Très bonne expérience avec un service de contact rapide et qui répond à toutes les questions pour faire le meilleur choix ! le services logistique entre vos locaux et le transporteur c'est bien passé, je remercie Laury pour m'avoir aider avec toutes ces démarches !

Très satisfait de la planche et un très bon SAV, je recommande

I placed an order for a surfboard on the 2nd of this month, and at the time of purchase the estimated delivery date was the 7th. Today is the 10th and I have received no update at all about my order. The tracking link provided in the confirmation email does not work, so I have no way of knowing where my surfboard is. I have also been unable to get in contact with the customer service, which is very frustrating.
23/04/2026 Updating my review after finally receiving the board.

I placed my order on April 1st because the website advertised delivery within 2–5 days. The board actually arrived around 20 days later, after I had already left for the surf trip I specifically bought it for.

The tracking link provided never worked at any point, so I had no visibility on where my order was. Before posting this review, I tried contacting the company through their website form and received no response.

After I posted my review, they finally contacted me. However, in several emails they seemed more focused on asking me to remove or edit my Trustpilot review than on resolving the delivery issue.

They also told me that the problem was caused by an incorrect phone number, which surprised me. I checked my order details and my phone number was entered correctly, so that explanation was not accurate.

The shipping company they use in Spain is also extremely poor: no proper tracking updates, no delivery time slot, and the driver showed up without prior notice. The board was finally delivered on April 21th with no warning, and the box arrived heavily damaged.(I have a video) The nose of the board also had minor damage.

I understand that delivery partners can have issues, but customers buy from GONG, not from their courier. Their choice of logistics partner and how they handle problems is part of the overall customer experience.

livraison expresse un peut plus de 24h pour des petites fournitures de réparation et visseries. toujours bien de pouvoir réparer rapidement.