Goldmoney.com Arvostelua 

Der- angeblich ohne Abzug angebotene Ankaufpreis- wird bei weitem nicht eingehalten.

Needed to add a joint account holder which all went smoothly. Timely and friendly interaction, following due diligence to move throught he proper process.

I don’t normally visit the site often. So, when I do go, I basically have to ask redundant questions. Their relationship manager, Nikita Samant, answers my questions patiently. She must attend to quite a few questions on a daily basis.

I recently had the opportunity to work with Ankush based in Toronto with Goldmoney. She went above and beyond in my account set-up and helping me navigate through the key functions. Well done!

Have been a client of Goldmoney for over 17 years now and have always found them to be responsive and quick to resolve any issues that might occur. If they are super busy, they will reply that someone will get back to you within one business day and I have found that to be the case in every instance.

UPDATE: My direct issue has been solved by direct communication through the secure in-app mail and the transfer has been made.
This leaves me with the other obstacles. Since the sales of Goldmoney by the previous owner, storage prices have been creeping up, OUTGOING money transfers have been delayed, with a hefty cost for doing that.
GBP to GBP bank transfers should be free, maybe a small admin fee?
As I said, I have been a happy customer for many years, but I will start looking around for other options.

UPDATE: I was promised to get a call from a customer representative today. Nothing happened.
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I am a customer for a very long time, but my experience with Goldmoney.com has been on a slippery slope for some time. It is difficult to get your money out, there are always some obstacles that apparently do not exist when wiring money in. It is difficult to get in touch, I am now already waiting for many days to finish my bank transfer and I still do not know what the issue is. Time to consider some alternatives

Very helpful and efficient

I wanted to share my heartiest appreciation to the Relationship Manager - Ankush Bal for his help with the activation of my holding account. I needed to communicate a few times with the queries, he got back to me promptly.

Relationship Manager's support has made a big difference, I'm extremely happy with the service!

The company made things simple and as straightforward as possible. Always at the end of the phone if needed.

Nakita was very helpful. I am not very computer savy, but she stuck with me...and we got the job done.

My experiences with GM client services have always been a pleasure. Responses to my communications are always prompt, replies clear and concise, and follow-up actions correctly implemented. I especially want to give a 'shout out' to my Relationship Manager, Nikita Samant for excellent service!

A very professional organization. I liked the design of the web platform and the support offered is excellent, with good timely responses to all my queries, and a very timely and accommodating response to fix a beginner's error that I made. The charges may be higher than some platforms but the security of holding identified allocated gold bars makes it stand out.

First, a preface: if you want more accurate reviews, read SiteJabber (where Goldmoney sits around 1.5 stars) or Reddit threads. Trustpilot rated them around 2 stars until about a year ago, when—quite suddenly—a flood of 5-star reviews appeared.

I joined Goldmoney in 2011 after proper due diligence. At the time, it was a fair and transparent company owned by James Turk. For years I was genuinely happy with them—an honest custodian of my silver bullion at reasonable prices.

Silver collapsed after 2011 and stayed depressed for many years, which was painful, but that wasn’t Goldmoney’s fault.

Everything changed after James Turk sold the company in 2016 to Roy Sebag. Although the name and clientele stayed the same, the business model changed completely. The new entity became rapacious, deceptive, non-transparent, and predatory.

I first noticed this around 2017–2018 when I began selling small amounts to live on. Goldmoney started freezing my funds. Over the following years, my account was frozen four separate times, each time demanding additional documentation—despite the fact that I had already been fully vetted for years under the original Goldmoney.

No bank, broker, or financial institution has ever done this to me even once. Goldmoney did it repeatedly.

It became clear that my money was being used as leverage. Control had shifted to someone acting without good faith.

At the same time, charges rose: storage fees, selling fees, spreads. Had I not been deeply underwater on silver, I would have exited immediately. Instead, I was effectively trapped.

Even during Covid, they froze my account again, demanding a hard-to-obtain document. There was no legitimate KYC justification for freezing people’s money like this. Eventually the funds were released—but only after delay and stress.

They invoke “the law” selectively: sometimes presenting themselves as a hyper-compliant bank, other times as a fintech platform charging massive hidden spreads—whatever suits them.

The freezing of funds is only one part of the model. You discover what this company has become when you try to sell your metal.

When you sell, they now charge a 0.5% fee. Under James Turk, sales were executed at spot with no such fee.

But they also quote prices around 5% below spot.

On a USD 200,000 sale, that’s USD 10,000 gone instantly—plus the 0.5% fee. (And if your balance is held in a non-USD currency, they quietly apply a substantial FX spread as well; I only discovered this after converting, so keep funds in USD unless you want another hidden haircut.)

They stopped answering the phone years ago. If you’re lucky, someone calls you back days later and hides behind vague language: “We use our own Goldmoney price—it’s in the contract.”

That USD 10,000 difference is roughly USD 10,000 more than you would pay at BullionVault or under the old Goldmoney. It’s an enormous sum for nothing, protected only by small print you “agreed to” under duress.

But this still isn’t the worst part.

They do not lock in your selling price—except they do, but only in the direction that benefits them.

You receive a “provisional” rate with a two-day settlement window. If silver rises, you get nothing more. If silver falls, you get paid less.

It’s a one-way trade: heads they win, tails you lose.

They sell your silver immediately, so they carry no market risk. Yet they retain the right to pay you less if the price drops, while refusing to pay more if it rises. In volatile markets, this is enormously lucrative.

This is how they make their money: asymmetric rules buried in vague wording, relying on your exhaustion and lack of alternatives. If you object, your funds can simply be frozen again “for review.”

If you joined during the James Turk era, you are trapped by default. Many people eventually accept the loss just to get their money back.

Ironically, they still advertise that they “only charge 0.5% when you sell.”

In reality, it can easily be closer to 10%.

I was simply unlucky that a once-honest company was sold to this new entity.

If you haven’t joined yet, learn from my experience and stay well away. There is no reason to introduce this kind of risk and stress into your financial life when you’ve been warned.

And again: read SiteJabber, Reddit, and the one-star Trustpilot reviews. You’ll find many people describing experiences very similar to mine.

My wire transfer was put on hold until I could answer a few questions. First time in 20 years using Goldmoney but after finally speaking with Ankush Bal I understand the reason for the hold. Ms Bal was very courteous and we got everything straightened out so she could release the hold. Kind of hard to communicate when you are out of your home country. Maybe the contact hours could be lengthened for global customers.?? Overall, very professional!

Goldmoney is a Canadian company. I had an account with another Canadian company Bitgold before. Bitgold sold their business to Goldmoney. So I became a Goldmoney client. I found Goldmoney customer support is horrible. They do not have a published phone number to contact. Everything had to be through email. They did not give a clear notification that I must convert my Bitgold account to Goldmoney account or they will sell my gold positions. No phone calls and no post office letters. They only sent one email to tell my that I shall convert by April 15, 2025. I did not check the email in time, because I have a lot of junk emails. Goldmoney then sold all my gold position without my approval on April 15, 2025, I found it out after more than 6 month later when I tried to logged in to my personal account and discovered that my account was locked. And when I sent a email to them, they emailed me back saying that I had to provide them my passport and bank statement in order for them to disclose to me my account balance. Later I found out that they had sold my gold position more than 6 month ago without my approval. After I provided them the passport and bank statement, they just wired the money to my receiving bank without providing any preceed when they sold my gold position. Even till now, I still haven't receive any account statements. And I could not access to any account information.

Very happy with Goldmoney and their personnel. They have been clear, concise and delivered the goods. I'm not a big customer, but my holdings were there and safe, and easy to check on.
Thanks

I found feeling with GM to be difficult, stressful and very expensive.

I am of the generation that believes that talking to a person is much better than texting or emailing. However, Nakita at Goldmoney has proved to be the exception to my rule. Via the Goldmoney secure messaging she has resolved changing my details and explaining to me very clearly how to carry out transactions all done with a smile radiating from her "keyboard". Thank you.

I recently had occasion to deal with the Gold Money support team. My holding had been locked, due to my inactivity & I was unable to reactivate it, despite many very frustrating attempts to access online validation. Eventually Nikita helped me through the process, with boundless patience, kindness & expertise. I greatly appreciate the quality of her support.

Ankush promptly answered my questions and provided solid support to my requested actions. Top notch. Thank you.