Giuseppe Zanotti Arvostelua 

Love the shoes. Do beautiful n comfortable. Am not disappointed st all

Excellent quality sandals, super fast delivery, so comfortable and beautiful looking. I highly recommend them. The number one and very important aspect for me is that these sandals are soo soft and they do not hurt your feet like other name brands, so if you are on the fence go for them because they are worth it.

Fast shipping, good customer service

GZ has failed to ensure the safe and timely delivery of my package, which reflects poorly on their business practices.

Schnelle Lieferung! Super Qualität

Hello,

Once again I have to stress the extremely low level of customer service your brand offers to its clients.

This is especially problematic being a luxury brand with high prices, that you deprioritise customer satisfaction to this level.

1. You do not offer tracking. While you send tracking email, once I input order ID and my email address, the websites redirects me to the main page. Tracking is a basic online service, but you as a luxury brand can’t make it work.

2. Can’t request return on your online form, same issue as in point 1, system redirects to main page after giving details. Appears that you cannot maintain the service offered through your website.
For tracking and return, I have to contact your customer service which is inefficient for both client and you and incur unnecessary cost for your business.

3. Once return was requested on my behalf through an agent, an email was sent referring to a return label attachment, but there was no attachment.

4. Meanwhile, in another email, your support agent informed me that I’ll receive no return label, the return will happen via UPS pickup, without informing me when this pickup will happen, despite my question. I think it’s needless to say that noone is sitting at home 100% of the time, most of your clients have office work and other errands they have to take care of, so informing well in advance when this will happen helps to ensure effective handling of the return for both the carrier, you, and the client. Appears this is not a priority for your comany.

5. Despite the information by your support agent that a UPS carrier will come, today, unannounced and unexpected, a DHL(!!) carrier showed up, trying to pick up a parcel, which was unprepared, thus they will need to come at another time.

I will share my experience in multiple places online which will hopefully serve as an incentive to you to match the quality of your service to your price tags.

Overall, it’s safe to say that my purchase experience with you was by far the worst in the past decade (!), and unfortunately I will refrain from choosing your service in the future due to the above mentioned issues.

I was able to place my order with no complications. Also, my order was shipped in a swift and timely manner.

Prodotti sempre top, peccato per il servizio di consegna, inaffidabile

DHL left package without getting a signature.

Love the brend, really fast delivery!

⭐ 1 Star – Think 10 Times Before Changing Your Software
My advice to any business owner: think ten times before changing your software system. I am sharing my real experience so others do not go through the same problems we faced.
I switched from Shortcut to this system because I was promised better online functionality, an application, and integration with QuickBooks. Unfortunately, the experience has been extremely disappointing.
First, there is no proper local office or support, which makes communication very difficult. Everything is handled online, and when you need help you must keep sending emails. Responses are very slow, and sometimes there is no response at all.
We did not receive proper training, and even basic things like setting up permissions or changing business timings were never completed. Whenever I report problems or ask about system features, nothing gets solved and the issues stay open for months.
It has been almost one year, and the application is still not ready or properly functioning for our business.
There are also serious problems with the online booking system. There is no wallet or deposit option, which means clients can book appointments without paying anything in advance. As a result, we receive many bookings that are later canceled.
They also do not guide you on how to use the marketing tools in the system:
No help on running marketing campaigns.
No support on extracting useful client data or reports.
The loyalty program that was promised has still not been activated until today.
Basically, many of the features that were promised were never delivered.
Another serious issue is billing. The salesperson told me that monthly charges would start only after we go live, but they started charging from the moment I signed the contract. It also took three months just to transfer the data.
Even worse, when I mentioned that I might open another branch in the future, they immediately charged my card for that branch without a signed contract, without permission, and without discussion. Setup fees and monthly fees were deducted automatically.
Communication is extremely poor. The salesperson who sold me the system left the company, and when I called him he simply said he no longer works there and gave me a number in India. The person there never responds, leaving us without proper support.
Overall, this has been a very frustrating experience, and unfortunately I cannot recommend this system to other businesse

I love your boots and own a couple of pair. I, unfortunately, could not wear the "over the knee" boots I ordered because they were too tall for me (I am petite in size). But, like all your boots, they were of exceptional quality and fit.
I returned them the next day and await the refund. Thank you!

Didn’t arrive and customer service haven’t replied to my email from 2 days ago!

The customer service was amazing, and the shipping was incredibly fast. The heels I bought are beautiful and fit perfectly. I’m thoroughly satisfied with my overall experience.

Livraison remise à date convenu et suivi de la livraison de manière transparente. Je suis très satisfait

I had been looking for casual wear that made statement of style, look to go from stylish casual to elevated looked. Giuseppe Zanotti 100% nailed it. The ordering was so smooth and seamless the only trouble I had was deciding which one to go with that make stand out the best.

Best quality, fast shipping

Excellent quality of product and delivery’s services!

Il pellame è di ottima qualità, la calzata comoda e lo stile inconfondibile. Un prodotto da avere e collezionare.

Servizio ottimo