Giuseppe Zanotti Arvostelua 

I ordered a pair of shoes that I never received. Friday I got an e-mail that they were sent out for delivery and the next tuesday I suddenly recieve an e-mail that they have received my return request. But I never recieved the package or made return request!! They will not send the shoes again and now my size is out of stock. It's seems like a scam and that they never even had sent the shoes in the first place. I cannot recommend to do an online order by them.

Die Internetseite ist von Bugs übersäht. Ich wollte ein paar bestellen, als ich meine Mails öffnete dann 4 Bestellungen, welche ich dann alle wieder zurücksenden kann. Der Kundenservice ist absolut fordernd und unfreundlich. Bei zwei Bestellungen waren nicht mal die Echtheitszertifikate vorhanden. Bei einem
Luxus Versandhaus erwarte ich einen anderen Service. Nie wieder bestelle ich dort!

Love the shoes.

*****Can I get another pair?*****

This is my first pair of Giuseppe Zanotti’s shoes and I purchased it because of the the collaboration of Giuseppe x Anson Lo from Hong Kong . I am really excited and am looking forward to get the Giuseppe x Anson Lo exclusive capsule collection .

Good Product Delivery

Perfect service maybe one of the best

It’s such a great experience. Actually I originally went to HK store at Harbour City to buy the shoes before I bought them online. Even though the shoes were not available at the shop there, the staff at Harbour City were very professional, helpful and nice.
The overall experience is really good and welcoming.
As a fan of Anson Lo from HK, I look forward to preordering the capsule collection in March and I definitely would recommend Giuseppe Zanotti to my family and friends. Thank you so much for the collaboration ❤️

Brilliant level of customer service and fast delivery from online ordering. Look forward to seeing the crossover project and capsule items of Giuseppe Zanotti x Anson Lo.

Je suis satisfait, très bien.

Delivery was timely and secure. The shoes are beautiful, and I absolutely adore them! They do run small, but I anticipated that and ordered a half-size up since they are open-toe shoes. If they were closed shoes, I would probably order a full size up.

Ottima qualità e grande serietà

Grande plaisir de commander sur votre boutique mais les chaussures ne sont pas comme dans le photo ont des rayures 😥

Beste Geschäft

Servizio clienti inesistente. L'ordine cancellato senza alcuna motivazione.

Tutto perfetto, dai tempi di consegna rapidissimi alla qualità del prodotto eccellente. Giuseppe Zanotti, un brand, una garanzia.

I am extremely disappointed and frustrated with the experience I’ve had with your company. I placed an order with great excitement, anticipating the arrival of a special birthday gift to celebrate my occasion. However, what should have been a joyful experience turned into a stressful ordeal due to multiple failures on your end.

First, my order arrived late. Then, to my shock, I received the wrong shoe size. Upon closer inspection I discovered that the shoe itself is also missed labeled. In addition to that on the website when I go to return and enter my order number it shows no previous order. I immediately reached out to your customer service team phone number (8444926688) and spoke with a representative from the Italy location. Instead of a resolution or even an apology, I was informed that I was sent the incorrect size because my original selection was unavailable. At no point was I notified of this issue, nor was I given the option to cancel or receive a refund. Instead, I was simply told that this is the warehouse location and I can return the item, with no effort made to rectify the situation.

Determined to resolve the matter quickly, I attempted to visit a physical store. However, the location listed on Google Maps was incorrect, and the phone number attached to the store was unreachable. This added yet another layer of frustration, as your company has not ensured that accurate information is provided to customers.

When I called back the next day to speak with a manager, I was met with additional obstacles. After briefly explaining my issue, I was transferred multiple times, forced to repeat myself unnecessarily, and then placed on an extended hold—only to have the call disconnected. When I called back, I requested a corporate contact and was told that no such information was available. A different representative then contradicted this, claiming that I was already speaking to corporate. The lack of transparency and consistency in the responses is unacceptable.

Eventually, I was able to speak with a manager (RYM), who also showed no sympathy and remorse after me explaining myself for the 10th time however, she then requested photos of the product, the box, and the QR code in order to process my return. I provided all requested information, only to receive a generic apology and an offer of 10% off my next purchase—an offer I explicitly declined, as I have no intention of shopping with your brand again after this experience. Following this, my emails went unanswered for two days. When I called back, manager RYM answer the line I was asked for my order number. I stated that I don’t have it at the current moment, but then I gave my name once I said my name and stated that I have been emailing you with no response I was once again placed on hold and abruptly hung up on. Calling back immediately, I was told that the same manager was now “unavailable.”

This entire experience has been unacceptable. At no point did anyone acknowledge responsibility for the mistake, attempt to rectify the situation promptly, or treat me with the respect a paying customer deserves. The disregard for customer satisfaction, lack of accountability, and blatant unprofessionalism displayed by your representatives, including management, is appalling.

As a luxury brand, I expected far better service. Instead, I was met with a complete lack of professionalism and empathy. I am beyond disappointed and will be sharing my experience to ensure others are aware of the unacceptable treatment I received.

I ordered a sandals but can't find the order number in my details, it's saying no previous order