Ginger Ray Arvostelua 382

Ginger Ray always provide incredible product. Today I had a mishap with my delivery, but thankfully I was put through to the lovely Heidi, who was so helpful and kind! She instantly provided a replacement and refund for my delivery. Truly a wonderful service, and made a stressful situation very calm! 10000% always choose ginger ray!

I had a bit of a disappointment with my parcel on arrival as a few items were missing and one was faulty on the manufacturers behalf. I spoke to an adviser via the online chat and all was put right. Missing items and faulty items are swifty being resent to myself.
No with faulty with Customer services at all

Arrived very quickly , solved my query too. Very helpful and love the wedding items

Great customer service and really happy with the quick delivery.

Don’t waste your money, the balloons look nothing like the photos being advertised on their website/packaging. Contacted their team for a refund, got two emails back and now being ignored. It’s a shame I can’t upload photos.

I ordered balloons for my nieces first birthday. They have came inflated but 2 of the balloons are deflating and one of them is burst and I ordered 2 different sets on balloons but they have came in one big box and are all tangled together. I’m disappointed as this is my first and last time ordering from this site

Fantastic customer service!!
Made an error when placing an order, quickly realised my mistake and managed to get in touch and get it rectified in a matter of minutes! Alice was extremely kind and helpful. Thank you.

Really impressed with my balloon garland from Ginger Ray. I didn't know what to expect buying a DIY kit and, to be honest, if I'd read the reviews I probably wouldn't have bought them. BUT... I was super impressed with the quality, not one balloon has popped!! Really easy to put up and looks professional. Lovely colours, great quality. Will definitely order from them again just maybe with a bit of added leeway for delivery given the reviews I've now read.

EDIT - Ginger Ray had my original review removed claiming it was a fake review!

Order number 205-3133952-5320318. Ordered the Extra Large Cypress Foliage Garland via Amazon on 25/11/23. Tracking stated item delivered 04/12/23 to an address in Middlesbrough, which is over 100 miles from where I live! My address is correct on the order. Very disappointed having waited 9 days for delivery on a £60 item for it to go to someone else. Refund requested.

After reporting missing item and requesting a refund, I was offered an replacement instead. I declined due and requested a refund again which I did receive.

Ordered a few items from them and everything has been great. This time through no fault of their own (it was the courier) I received some candles that were broken I emailed them that evening the following morning I woke up to an email and by mid afternoon they had picked my candles and were on the way to me on an express courier. Bloody brilliant customer service.

Great chat help tool

Really helpful live chat conversation with Lauren. Rectified the problems with my order immediately, very friendly and quick responses. Thank you 🙂

Want can I say. First of all delivery time was meant to be 3 to 5 days. Fine thats the delivery companies fault so I waited. Then It arrived today and wow the worst packaging ever. I opened it up to find powder everywhere. And half my items missing and the other half damaged. I will be expecting a full refund and have emailed their customer service will update if this get sorted. They have ruined my wife's gender reveal party.

Ginger ray kindy sent out my delivery for my son’s 1st birthday after I posted the wrong address on the shipping, which went miles away from my original address.
After emailing them, the replied telling me they would send my order again to me, which was very kind of them as I made the mistake! Would definitely use this company again & recommend ♥️

Unlike most companies you can actually speak to someone straightaway on the phone so it’s very easy to get things sorted out. I had ordered some inflated balloons for my daughter’s birthday, one of which arrived deflated, which was disappointing, but they immediately refunded me the order which was really appreciated.

Amazing service. Definitely will return for future purchases.
Top quality and value for money.

My order contained a couple of incorrect items however as soon as I contacted them they agreed to send out the additional items at no extra cost. It's rare to have such personal service these days.

I ordered a few items from Ginger Ray for my daughter's wedding and all items were exactly as described. Just one item was slightly damaged but after contacting Ginger Ray they sent me a replacement straight away.
All in all a hassle free company to deal with

Amazing products. I did have a slight issue with the delivery but this was solved within a day of contacting the customer service team.