Ginger Ray Arvostelua 382

Colour of balloons not the same as advertised. Actual balloons resembled a condom full of confetti.

To add insult to injury, they were very expensive (£20 for 20 balloons incl postage) and four of them burst before my guests arrived.

Will not order from Ginger Ray again. Deeply underwhelmed by substandard quality.

The colour of the balloons was completely different to what I had ordered and the packaging was awful - wish I could attach the photos of what I was supposed to receive and what I actually received. I’ve had better parcels from Amazon!

I had an item missing from my order but Lauren resolved it within minutes. Thank you!

Excellent service. Will definitely be ordering again. I had an issue with my product and you were so quick to rectify the problem. Excellent customer service. Thank you

Very responsive customer service, and resolved my issue very quickly. Thank you!

Genuinely faultless customer service. Quick and friendly responses and solution. A true test of customer service is when something isn’t quite right and how they fix it- mistakes and mishaps happen but with how quickly it was resolved I can honestly say I would always recommended ginger ray now

Speedy response and sorting out of issue.

Quick instant service for returning a faulty item

Had a problem with a damaged order which was dealt with quickly and efficiently

Super helpful on live chat and dealt with my query within minutes. Thank you.

Spoke to Heidi on live chat as I had a small issue with my order and she had resolved it within minutes, could not be happier with the customer service! Thank you

Very pleasant customer service! 100% recommended if you need help with anything x

I spoke with Lauren, thank you very much Lauren! :)) x

Amazing customer service- I had a question about some products for my wedding and Lauren from customer service was so helpful and just really lovely :)

Amazing service. I bought a donut wall about two years ago which still looks great. One of the pegs got lost and the back stand. I messaged them not really thinking they would be able to help but within a day they emailed and said they were sending out replacements. Couldn’t believe it!

I ordered 2 pink bombs and they came extremely fast. Unfortunately we had an issue with them BUT the company dealt with it extremely well. Very rarely do you come across a company with such great customer service. Absolutely would not put us off buying again from them and will definitely recommend in future.

Great customer service, answered the phone straight away and was super helpful.
Really appreciate how friendly the team is. Would definitely recommend

I made an order last week and received yesterday. Sadly a glass jar was smashed. I called to ask for a replacement which was ordered straight away without further question and has arrived this morning. All other items look great. Thank you for your swift action. I wouldn't hesitate to recommend this company

One of the best products in the area!

Had an issue with my order as it arrived damaged due to the protective film coming off. Spoke to Lauren on the online chat and she sorted a replacement to be sent out to me straight away and was really helpful.