Gillmans Arvostelua 

Good price. The delivery people were excellent.

Ordered a freezer, when it was delivered it was difficult to go through front door. Drivers were determined to deliver, they ended up taking freezer door off with a lot of persuasion got it through. They were so helpful and friendly, I had nearly given up on having the freezer, we had ordered one the week before, it was too big to go inside so we reordered very helpful in shop. Drivers were Jason and Warwick, thankyou.

Paid £800+ for an oven by credit card… then got a call asking for MORE money by bank transfer.

My bank immediately warned me this could be fraud and that I’d lose protection under Section 75 of the Consumer Credit Act 1974.

When I refused? I was told: pay or your order gets cancelled.

Manager didn’t care. No proper explanation. No respect for basic rights under the Consumer Rights Act 2015.

This is NOT normal. This is NOT safe.

Avoid.

Update 14/03/26: I have reported this matter to the Trading Standards Authority.

Janine the Sales Advisor was very efficient and pleasant which lead me to purchasing a freezer and a washing machine!

As my husband has been very ill for some months I decided to arrange for the new appliances to be installed and the old appliances taken away, together with all the packaging.

The delivery tracking was great and the service given by Danny and Mike was fantastic.

During this difficult time, it was amazing to find such helpful service, thank you

Ordering online was very easy as was going to Gilmans to collect my kettle. It is always a pleasure. The staff are always exceedingly helpful

Product arrived in good time and in good condition. Very happy with my purchase. Only issue is with the delivery service which left the delivery on my doorstep when I was out without any option to redirect or text or email informing of package delivery. As there are sadly many occasions when parcels have been stolen from doorsteps in my road, I’m lucky that it was still there.

Fantastic service once again from very knowledgeable and enthusiastic staff.
I just never think about going anywhere else as I know the service will be as excellent as the products.
Thank you for being consistently superb and reliable, means so much!

Handle on gas cooker slightly damaged. Wrong lid delivered initially. Replacement of poor workmanship, glue extrusion on plastic standoffs and dirt engrained between glass and protective layer. Discount given and hood replaced with correct size.

Great service. Competitive price and quick delivery and installation.

Friendly,fast and helpful

After getting a notification saying delivery off my order would be between 13-50 & 15-50 that afternoon, I waited in for the delivery, but nothing came. The next day I was notified "the courier ran out of time", and my delivery would be delivered that day. Why the original courier could not communicate I do not know!

Great price and a quick delivery. Kept informed from initial order through to delivery.

I requested a refund four weeks ago but have not received it, despite sending a message via the website and phoning the Service department six times. The Service department told me that the refund has been processed and should come into my bank account in “5-7 working days”. That was 11 working days ago. When I phoned and chased it, I was told that “it can take some time”. I fail to understand how it can take so long. I paid £156 for an oven element and service visit to fit the part. The engineer brought the wrong element and was unable to do the work. The following day, I went into the Gloucester store and purchased a new oven from Gillman’s. I have been a loyal Gillman’s customer for 30 years but feel I am being treated very shabbily on this occasion.
Update on 2.4.26 - I have received an email from Gillman’s explaining the situation and a full refund. I shall continue to use Gillman’s.

Everything was easy with click and collect.

No problem ordering my item and paying for it online. Very pleased with it. Item was delivered within 3-5 days as promised. Received a message from APCDelivery informing delay. Wasn’t able to track journey as had no consignment number. Couple of days later had text message saying item being delivered within 3 hours (a bit short notice). Driver did phone me and item delivered safely. All’s well that ends well. Will consider ordering from Gillian’s again.

Delivery tracking was excellent. Delivery guys were friendly & helpful. Really good experience.

I have just bought a Neff double oven from Gillmans. The price was amazing, saving hundreds of pounds from what AO and John Lewis charge. I initially thought Gillmans would not have delivered from Gloucester to Sussex but the extremely efficient and helpful Sal in sales arranged it for me. The delivery was done by Gillmans driver, and he was very friendly and efficient too. To be honest, I had never heard of Gillmans before, but now it's the first place I shall be looking for electrical appliances. It's just so good to come across a company that is thoroughly competent, offers great pricing yet you still get a 5 star service. One extremely happy customer!

Very good efficient friendly service .

Great service recommend this company