Giant Group Arvostelua 3 698

Too much to mention. Speedy phone service gets you straight through to operator. Callbacks when necessary. Referral bonus.
Minimal deductions.

Only thing could work on is benefits

Hayley Paulyn was very helpful, quick and efficient in responding and dealing with my request for a P45, and getting my final (holiday) pay paid to me, and always very willing to take trouble.

Great service spoke to agent dmarni was great customer service

Quick answer on the phone help full Very kind

I had a very disappointing experience with Giant Professional. They held my February salary for nearly two months, and it only reached my account after I called them repeatedly to chase it.

Worse than the delay was their reporting error. They submitted my "end of employment" to HMRC in March while still holding my February pay. This caused HMRC to apply a 0T tax code to my final payment, resulting in a massive and unnecessary tax deduction. To top it off, they have been refusing to issue my P45, leaving me in a difficult position with my new employer and HMRC. Their staff has been unhelpful, constantly pushing the responsibility back onto HMRC instead of fixing their own reporting mistakes. I would not recommend this company to any contractor.

Giant made it very easy to join, and customer support is always readily available. Highly recommend.

Thanks Ahmed for your kind words as support.
Ahmed was understanding, professional and extremely efficient!
Thank you for sorting everything out,’much appreciated.

All the best
Chris

Top notch service from start to finish. The team was very helpful and made the whole process seamless with professionalism.

Straightforward process

Very efficient, great communication, thank you to Luke Anderson in particular for all the information provided.

patient, kind, constructive

I recently contacted Giant Pay with a very complex case. This was picked up by Courtney Mark who spent a considerable amount of time helping to resolve my issues. He was extremely professional, thorough, and responsive, keeping me updated throughout the inquiry and resolving all of my questions, including the assistance of his colleague, Andre, who was able to provide access to a live chat transcript from 2020. The support and customer service provided was flawless from Courtney Mark. Thank you

I had a smooth and well-supported onboarding experience with Giant. Nazmul was helpful, responsive, and guided me clearly through each step of the process, making everything straightforward and easy to follow.

Communication was timely and professional throughout, which I really appreciated.

Overall the onboarding process has been positive.

Thank you to Nazmul for the support.

Victoria Fortune made sure I understood every step clearly and was able to clarify any questions I had. The communication was very clear and understandable.

Nazmul was very prompt with their response and guidance when I was having problems with logging into the Giant portal.

No issues, professional and always paid on time or earlier. Pay slips are also easy accessible .

As someone embarking on their first piece of contract work at short notice, who just wanted something easy and off the shelf, Giant ticked all the boxes for me.
Setup was quick and easy. Help was always on hand for any questions I had and the team are friendly and quick to help.
I've not had reason to claim expenses yet, so I can't speak to that.

If you claim legitimate business expenses from your employing company, Giant will TAX them. If it's travel-related expense, you can then submit a form to GIant to recover the tax. If not travel-related, they expect you to recover the tax from HMRC. These are LEGIT business expenses incurred on behalf of the employing company and they are TAXED by Giant. Really immoral. Sign with another umbrella company.

In response to your reply...
After many weeks of your company refusing to help me, you eventually refunded all the tax because, presumably, my contract was ending. However, you were very clear this was an exceptional action. If you think my explanation of your expense/tax process is wrong please say so on this review site. I know 100% that my description of your appalling process is correct. No direct employer or (to my knowledge) any other umbrella provider taxes expenses so why do you? People need to know this.

Nazmul was very helpful and clear in communicating!