Umbrella.co.uk Arvostelua 1 516

Very disappointing experience with Umbrella.co.uk.

I requested to freeze my salary sacrifice. The request was verbally agreed, but it was never actioned. I followed up and was asked to complete a form, which I submitted promptly. After that, there was no confirmation and no response, and my request was ignored again.

I raised a formal complaint, but received no resolution.

Because the instruction was not processed in time, I had an urgent payment to make and ended up paying a £150 penalty.

When I contacted support again, I only received scripted responses saying they were “unable to do this”, with no explanation or accountability. Calls were disconnected and communication was extremely poor.

Contractors should think carefully before using this provider.

The conversation on the phone was, clear, the speaker used kind words, she's was, Patient.

Good professional, effective good service

My employment agency has a remarkably short list of approved umbrella companies they work with, umbrella.co.uk being one of them. 2 pre sign-up enquiries got completely ignored and phone calls not returned, I eventually got through to someone who would be my point of contact who assured me this was not normal and that they normally reply promptly; I'm still waiting 1 week on for him to reply to an email, in the meantime, I'm now halfway though the month, still not setup on their system and unable to submit timesheets or get paid.

They did manage to subscribe me to their newsletter which I didn't ask for.

And before you reply asking me to contact your generic customer service email, think about what I've just written.

AVOID.

Good evening my name is Derek Gill, and I am a
Housing Officer / Professional for nearly 39 years.

First and foremost, I would like to commend / respect and appreciate the :-

1. extremely professional delivery of Ms. Hannah Killgour

2. in my view as a Housing Officer at 67 years of age, I am so profoundly impressed with Hannah's

3. most friendly

4. extremely helpful

5. understanding

6. empathetic

7. knowledgeable

8. great sense of humour

9. sensitive

10. and absolutely 'AMAZING APPROACH' to supporting Housing Contractors like myself, to enjoy a lucrative and reasonable quality of LIFE re my weekly wage

11. essentially and in brief summary, I am professionally confident in stating that Ms. Hannah Kilgour is the quintessential / consummate professional in her
field/ industry / market, and as a customer / Contractor I am professionally satisfied with how Hannah has supported me to ' Get OnBoard' to paid next week.

Thanks a MILLION Umbrella.co.uk for an
' INVALUABLE UNFORGETTABLE UMBRELLA SERVICE ' for Housing Officer / Contractors like myself

With Kind Regards

& Best Wishes

Derek Gill
Mobile No : 07847 079 771

Great Customer Service!! Emily was great to answer all my questions in outstanding professional way!

They attended to me very quick and the matter was resolved quick too

Mollie was amazing explained everything clearly

I was provided with the quote. had few questions se replied to email of person who contacted me but had no respond what so ever, she instead went ahead and registered me with the agency despite me saying i need to think about it.

Sloppy service. Payments repeatedly either late, or paid in stupid increments (ie: £7.23, £19.08, ,£220.32), and where there are more than one employer/ contract, then pay completely separately and still in stupid increments, all meaning I have to then go through everything to make sure it is all correct- why they cant, as others do, just provide a service which is uncomplicated and collate payments into one single payment, pay on time, instead of making me check and do part of their job is beyond me (and themselves apparently). I couldn't access timeaheets for a period, further complicating matters. Why am I paying? Not from next week when I have arranged a separate UC and I have gladly left this company.

Professional from start to finish. Excellent communication and clear guidance throughout the process. I would highly recommend.

Great explaining the process and payments of Umbrella company.

The process was very detailed and Dillon was very nice

Cameron was very helpful and fully went through what I needed to do and what they would do and payment process

10/10 for me - the best and quickest service I have ever experienced - Cameron was very attentive and helpful in getting me through the registration process. He clearly has excellent customer service skills and was very professional and friendly in his approach.

Cameron was very helpful and explained all is needed to know

Contacted Umbrella today with several queries regarding administering salary sacrifice. I spoke to both Oscar and Nic at separate times during the day who were absolutely fantastic! I had so many questions to ask and they both provided me with all the relevant information I needed to make an informed decision on how I would proceed. Thank you very much to you both-really appreciated it and apologies for all the questions!!! Keep up the great work!

A good service very helpful during my engagement

Mollie very efficient and clear with instructions and pleasant manner on the phone.

Dillon provided an excellent service, thoroughly explaining every step and making the transition seamless. I truly appreciate the support provided throughout.