Genpower Ltd Arvostelua 

I recently purchased a Petrol Strimmer 26cc. It arrived safely but with with a minor fault. I contacted Customer Service who were able to identify quickly and efficiently a solution and put this into motion enabling the issue to be rectified without any undue delay. This was achieved with the help and assistance of Soureshna, who guided me through the process.
It is now up and running. Very pleased with the product.

Through out the process I was dealt with by Craig Wiles
I must say he was great, professional and responsive to my queries.
Really just want to say a BIG thank you Craig for dealing with my battery issue satisfactory.

A technical question on internal and external dimensions answered fully which meant I could purchase the product

Fantastic service. Power washer attachment replaced in Record time. Great Hyundai power washer for the money too. Excellent all round. Highly recommend.
Craig from Somerset.

I would like to thank Poonam Shanto for her exemplary professionalism in dealing with my request. From receiving my call and liaising with the Warranty Team, she provided amazing customer service, with fast, well constructed emails keeping me informed throughout the whole process. It was a real pleasure dealing with her.

Excellent service and communication with Craig W. Replacement part for faulty lawn mower arrived in no time. Disappointed that product arrived damaged but can fault how issue was dealt with.

Quick response from Richard Roberts, his initial email and the next couple until things were resolved.
Very good communication.

Paul has provided outstanding customer service and I would highly recommend.
Can’t praise highly enough

Great service from Genpower who resolved the issue with my Hyundai HYW2400E pressure washer by sourcing replacement for faulty parts in a timely manner. Particular thanks to Soureshna who kept me regularly updated throughout the process.

Products are poor quality, break frequently and trying to get hold of anyone to get it sorted or replaced is impossible by phone and takes ages to get a response by email.

Strimmer has now had 3 bits replaced, currently waiting for the 4th bit for yet another failure - when they send you replacements under the warranty they are all used and marked products.

Save yourselves lots of money and pain and avoid purchasing anything from here

Placed a lawnmower order from Hyundai Power Products (part of gen power)on 13/4. On completion of payment screen message said delivery would be made be the following day. Confirmation email said "Thank you for choosing Hyundai Power Products. We’re preparing your order now and will send another update as soon as it has been dispatched."
It didn't arrive and there was no update on tracking.
I emailed Hyundai power products on 15/4 -no acknowledgement or reply. Another email 17/4 again no reply.
I then found a telephone number got the "all our agents are busy right now" message so left my number for a call back. Nothing.
I rang a total of 8 times between 20/4 and 24/4. I also emailed Gen Power on 22/4 and completed the online contact form.
On Friday 25th they rang me. I was in a meeting so couldn't answer. They didn't leave a message despite my email and message explaining that I wanted an update on my order, and didn't call again.
I called again yesterday at 10.20 and finally got a call back at 15.18 today . A very bad line crackly and distorted but the person confirmed that they had received my payment then had to transfer me to sales. After a 5 minute wait I spoke to sales who told me the item was on back order and not expected until June.
When I asked why no one had told me this she said it would have been on the website when I ordered. It wasn't - it was shown as in stock.
I wouldn't have minded so much if they had told me quickly but I have had to wait over 2 weeks and the grass has grown considerably in that time. No apology or explanation. I have had an email confiming order cancellation very quickly but says refund will take 5 to 8 days!!! Really not good enough I cant afford to buy an alternative until I get the refund.

I purchased an expensive Hyundai grass trimmer from this lot. It came with a handle that is vital and seems impossible to fit. A nice instruction book telling you about all the obvious things but not how to fit the handle. In the instruction book the handle is there from the start in their illustrations, not something you have to fit. After more than an hour on the phone trying to get through to option Aftersales and Technical support I was told that technical support didn't speak on the phone and said she had been told to tell any enquirers to watch the video for another model to attach the handle because they were the same. After the video I am still looking for the imaginary wing nut that opens up the completely unopenable bit of plastic to clamp onto the strimmer. As usual you are treated as an idiot by somebody reading of a sheet of responses.
I am told by this aftersales person who seems to have no technical expertise, that they are part of Hyundai. When I said I believe you are Hyundai agents I was told no we are owned by Hyundai. Funny that AI tells me that they a UK-based, family-run company, founded in 2006 and headquartered in Pembroke Dock, specializing in the supply of power equipment. Exclusive UK/Ireland importer for Hyundai Power Products.
They were very good for next day delivery. Next day delivery for something you can't use rather negates that bit. I was attracted by the three year guarentee but reading other reviews I know that this is worth nothing. If it goes wrong I shall just have to take the hit rather than dealing with the stress of getting anything done.

I ordered a Hyundai lawn mower which came quickly and cut the grass well on the first go around.
However when I went to start it again, no joy.
I contacted the support team and they gave me a list of things to try and explained why I should look at each one.
Well very quickly the issue was resolved, a cable needed to be slightly tightened, and away we go, working really well.

It’s a new mower and you may not expect to have an issue however the way in which it was dealt with, quickly and efficiently, you cannot fault.
Well done team

I was disappointed with the phone support method but when I changed to contact via email everything went smoothly. Soureshna took me thru the various self diagnostic checks and when they didn't resolve the issue arranged for pickup of device. It was back with me, fixed within 14 days.

I ordered a compressor from genpower through Ebay. When I received it and tried to use it I found out it didn’t work there was no life in it at all it would not fire up. So I contacted them via email and phone call. They had me check a few things to confirm it wasnt working ie fuse in the plug and different socket. Eventually they agreed that there must be something up with it. So they arranged a courier to pick the machine. Bear in mind this compressor is a big heavy unit I had to lift it with friends from the back of my garage over a car and back on to the pallet it arrived on luckily I kept this. Anyway it was sent back. Weeks later the next thing I hear from
Them is I will have a bill to pay if I want the compressor back as there was nothing wrong with it. I was going to be charged for the courier picking it up and delivering it again and the labour for the mechanics who assessed it and deemed there to be “nothing “ wrong with it. Nearly £200 they wanted. I was very confident that I knew the machine was faulty they had no chance I was paying. I had videos to prove the machine was lifeless. It’s pretty basic test to be honest plug into wall turn on by plug and then switch the compressor on it should fire up straight away.. that one did not. After some back and forth they agreed to send it back to me without paying this bill. After all I wanted from the start is a working unit as that is what I had payed for and I definitely did not receive. So anyway they said the where sending the same unit back Wich did not fill me with confidence seen as tho they have said there is nothing wrong with when i now for a fine fact there was. I received the unit back plugged it in switched it on at the wall switched it on at the compresser the exact same thing I did first time round. and magically it fired up straight away and runs like a dream. But nothing has been done to fix it? It just doesn’t make sense. Someone is telling lies somewhere down the line. And please remember that they have tried to charge me £200 to get it shipped back out to me. Now someone that wasn’t so confident might of paid that money to them and would of been conned. It’s an absolute joke.

Basically they have sent me a a faulty compressor. Then TRIED to see if they can grab some money back (£200)to cover some costs of pick and delivery.
Why couldn’t they just say yes a component was faulty is beyond me.

Its not a good look. I would advise everyone to stay clear of genpower 100%

They have tried to rob me basically

My year old battery powered strimmer stopped working suddenly and I contacted Genpower for help. Soureshna Took the call and was extremely helpful. She emailed me some quick fixes to try. These unfortunately didn’t work but 1 email later her colleague Kieran sorted the problem.
Very helpful and much appreciated

I recently purchased a Hyundai electric powered yard sweeper. It arrived promptly and was put to use immediately to clear leaves, moss and Sycamore seeds from two artificial grassed ares. It worked excellently. By the third time I had used it, I noticed a hole had appeared in the collector bag. As it was under warranty (3 years), I contacted Hyundai Spares (GenPower) through their web site. It was late afternoon by then.
I received an automated confirmation email immediately. The next day I received a reply email from Sanjana, saying that she would check stock and get back to me. The day after that, it was confirmed by Soureshna, that the item was in stock and would be despatched that day. The collection bag arrived mid afternoon the next day!
Whilst I was disappointed that the unit had failed prematurely, I was delighted with their customer service, in responding so quickly to my request. Thank you.

Craig was brilliant and I couldn’t be happier with the service
Cheers

Fantastic response and knowledgeable assistance, issue understood and a solution provided without any hassle. Well done Craig Wiles and all involved.

We had to send our chainsaw back for repair and we were kept informed all the way by the following staff at Genpower: Craig, Rukshal & Soureshna. From returning the goods to being kept updated as to what was going on to receiving a brand new chainsaw everyone was brilliant at keeping us informed and always with kindness and professionalism. Thank you all for making it easy for us. Nancy & Ron