Gap Arvostelua 631

I attempted to place four separate orders on the GAP website, using different accounts and different credit cards, all under my name — and every single one was canceled without explanation. I followed all the rules, and everything was in order.

I contacted customer service, and not only were they unable to help, but they also refused to escalate my case. I was told that no one could replace my order and that the only “solution” was for me to go to a physical store — without knowing whether I have access to one.

That’s a completely inappropriate and discriminatory response. Not everyone has the ability to shop in person, and this makes GAP’s online store practically useless for anyone who depends on it.

I’ve spent four days dealing with this issue, and I’m extremely disappointed in the lack of professionalism, the broken checkout system, and the poor handling of customer concerns. I expected better from a global brand.

UPDATE: 7/18 The refund has still not been issued. I called 3 times this am and got 3 different stories. First one: the refund was issued as a gift card! Told them no, refund to account. 2nd call: Agent said the refund of $35.50 was issued...Tried to tell her that was for a top, not the jeans! She did not get it at all. 3rd call: was told that a refund is now in place for the correct amount. There was a problem with the refund system when they first tried. I have called approx 9 times to try and get a refund for $32.64. No agent could figure it out and kept giving me different stories. Probably never ordering from GAP.COM again! WORST CUSTOMER SERVICE EVER!

I placed an order on 7/4 for 3 items. The first 2 arrived within 2 days! The third item (jeans) have still not been shipped. After contacting "customer service" 3 times, they started a "claim!" Can you imagine a claim for jeans on sale for $32? Now, within 48 hrs, the claim will be reviewed. I am just dumbfounded. Never had such issues with GAP before after years of buying online from them. The customer service BS is beyond belief! A claim? Seriously? Just send another pair or refund! Ready to dispute it on my credit card. UPDATE: Today: They refunded my $ and are shipping me another via express mail.

My password for my online account was a part of a breach. Someone used my login information to place an order.

I saw the order confirmation in my email and within 2 hours was on chat support with Gap. Two different chat support people refused to cancel the order because I couldn't provide the full name on the billing details of the order.

The billing details are no where in the order confirmation and this scammer knew enough to change the name on the billing details.

American support number was closed at that time, so I rang them first thing in the morning and asked to cancel the order. They said they canceled the order and put "blocks" on certain information like addresses... no idea what that means, but thought it was taken care of.

3:40pm I receive a shipping notice from Gap for this order. Are you F'n kidding me!?!?

Call support again and they say they can try to stop it at the warehouse, but "there is no guarantee" and that I should probably just dispute the charge with my bank.

I'm gob stopped by the utter inability to get the simplest thing done. Not to mention the tepid response to fraud.

I haven't shopped at Gap for years and see no reason to start now. They will be out of business before too long and I say audios.

Ordered many kids clothes, their clothes dont really look the same after a wash, especially if they have some extra 3D embellishment or print. Also returned a product and didnt recieve a refund. Dont buy from there anymore, there are better alternatives.

UPS has mixed up my GAP order and delivered it to someone else. Because it happened once already, GAP refuses to refund me or send me another order. The funny thing is that, once, I received by mistake someone else's order, and I took the time to liaise with GAP and send it back to them. I have ordered from GAP for over 10 years, if this does not get sorted out, I will never order from them again.

Gap stole my money and purchased items. We purchased 12 items totaling $300, but only 5 items were included in the small package. The 7 missing items amounted to over $100. We submitted a claim, but it was denied the very next day without any explanation. As a result, Gap has lost a loyal customer. We will never purchase anything from them again. In the meantime, this fraudulent practice will be reported to the OAG, FTC, and BBB.

Ludzie, ja nie wiem, o co wam tu chodzi. Zwrot przebiegł bardzo sprawnie i pomyślnie. Nadałam na swój koszt, dostałam maila potwierdzającego zwrot, potem otrzymania zwrotu, w międzyczasie, gdy zadzwoniłam do Gapu, miła Pani wytłumaczyła mi jak, to u nich wygląda i po kilku dniach pieniądze miałam na koncie. Wszystko było okej.

veramente pessimo non saprei cosa dire sono andato con mio figlio per cercare dei pantaloni da ragazzo e non ho trovato nulla.
non ho parole per esprimere e descrivere la delusione e la rabbia non lo consiglio vivamente.

Tragedia. Nie zgodne opisy przedmiotu, nie wyraźna instrukcja zwrotu za który trzeba płacić co pierwsze słyszę by gdzieś tak było. Nigdy więcej

A fuir absolument!!!!!!!
Aucun mail de confirmation de commande, impossible de les joindre au téléphone ou par mail.
c'est une honte que le site apparaisse dans une recherche google en premier.

Nunca se hagan a ala tarjeta de crédito, pobres políticas de protección a la seguridad de datos, te cobran lo que no haz comprado y luego te hacen recargos, no te avisan de los resultados de las investigaciones y siempre buscan cobrarte de mas

Pour ceux qui pensent à venir habiter à Gap : franchement, n’ayez pas d’enfants et soyez déjà âgée. C’est une ville morte pour les jeunes. Aucun transport digne de ce nom, un bus toutes les 30 minutes (quand il passe), des cars Gap-Briançon aux horaires totalement aléatoires, pas de loisirs, quasiment aucun magasin (et ceux qui restent ferment les uns après les autres). Niveau activités, c’est simple : y’a rien, et quand enfin y’a quelque chose, c’est blindé. Même les fêtes sont inexistantes : un carnaval par an si tout va bien, et c’est tout. Bref, si vous cherchez une ville dynamique pour votre famille, fuyez. Gap, c’est bien si vous aimez l’ennui et le calme extrême.

If you have an issue with someone at the customer service phone number- Good Luck! According to them, they are "supervisors" and they will tell you there is noone in a position above them. So if you have an issue, there is noone to solve it, and noone to report it to. GAP Should be aware of this, And so should anyone planning to shop there. They're UNhelpful, Rude, And Ask questions about your personal life that are inappropriate. Once upon a time Gap was a good brand. Not anymore. Their quality has gone down, and their prices have gone up. And the customer service when you call is horrendous, and it's the reaon i will no longer spend my money with them. I would never advise anyone I know to shop at a store with phone representatives so arrogant that they block you from speaking to Real Management if you have a problem. Clearly retaining customers isn't what they care about. There are Many Many places to shop, without having to deal with such people. And I can see why many websites show the ratings so low for the company. And most of those ratings are because of experiences with their employees.

I have never before had a problem with Gap jeans; the sizing (29/30) has always been fine. Not this time. I ordered a pair of size 30 jeans in the sale but they were TINY, at least a UK size 8. I will have to return them - at extra cost to myself, of course.

Whatever you do, do not buy anything from Baby Gap that is not clothing… they do not stand behind things like a bassinet. I eventually gave up getting a refund for a damaged bassinet and lost $115 because of a damaged screw….it was literally the worst customer experience I have ever had and their “Dropship” team was a disaster….

Gap is a terrible store with very unfriendly customer service! I needed to return at item in NEW CONDITION because it was a size too small, but I got ripped off with their “30 day return policy”, which is absolutely ridiculous! I have shopped at other stores such as American Eagle and Dillard’s which have very good customer service and I was able to get the product returned EASILY, whether it was returned in a month or more! No issues! But Gap is a scammy company with terrible policies! Even worse, you will be hung up by customer service when you call about an issue! Very rude! Every employee I have been “assisted” by has been rude and/or inexperienced! I will NO LONGER shop at this terrible cheap store EVER AGAIN!

Comme les autres, j’ai été arnaqué !
J’ai fait une commande en janvier que j’aurais dû recevoir en mars! C’est marqué signé et reçu alors que je n’ai rien eu ! Ils m’ont indiqué qu’ils me renvoyaient un colis ! Et une nouvelle fois, c’est marqué signé et reçu ! Sauf que ce n’est pas le cas et je suis présente chez moi tous les jours ! Et ni la poste, ni les voisins ont le colis bien évidemment ! Une grosse arnaque ! Une honte !

Vergognosi! Ho ricevuto solo una parte del mio ordine e dopo 10 giorni non so dove siano gli articoli rimanenti.

30 day return window is too short. Also no exchanges for credit. Scammy company, i would avoid

Jag köpte en tröja med på Gaps hemsida i Sverige, men när betalningen gått igenom stod det att pengarna istället var skickade till en kines och tröjan kom inte fram. Köp inte av Gap som allierar sig med scammers!